General Account / Profile
- 597 Topics
- 1,504 Replies
Whoever established the Group plan and the Phone Upgrade plan should have gotten together to lay some realistic groundwork. What you end up with is a lot of unhappy customers who will probably go somewhere else as soon as it is convenient and bad mouth you in the meantime. I know I have. I used to think highly of Cricket but now that I have seen the soft underbelly of their stupidity, I have come to think that Cricket is being led by a bunch of inept fools. If they think, for one minute, that their way of handling this issue is going to be forgotten or not impact their bottom line they are grossly mistaken. How can you upgrade only 3 phones on a group plan that services 5? Pretty stupid, heh? If they had the decency to let it be known upfront at least you could forment a plan to deal with the constraint. Instead you are met with a sarcasting message “Sorry about that” after telling you they can only send 3 phone to an address. I guess they never heard that families can all live
First off, bad UX on the website. Went to order a phone and the check out cart. I was just told to try again later with no explanation. Ordered my phone later. I was excited about the quick shipping because I had a few days left in town. Now, it is 2 days late and I am leaving this afternoon. UPS says that it will be delivered by 9 but I will be long gone by then. I called cricket and all they did was tell me what I already know. UPS said that there was a problem so that caused the delay and cricket says it is out of their hands. Sounds fishy because I am not the first customer to complain about this on the forums, this should not be a reoccurring problem. Even if it is not your shipping problem you are responsible, as someone who has sold things online before this is common knowledge. I have not been given any help and have asked for some sort of compensation but have received none. I have to ride a train home with a poor functioning phone now and receive my new phone who knows when.
I've been with cricket for over 7 years now, I think the coverage is decent and I like the phones that I have gotten over the years. I just wish that they took as much care with long time customers as they do with people who switch!!! Why should we have to pay 100+ for a phone to upgrade and a new person can come, switch carriers and pay 10 bucks(I'm exaggerating a bit but yeah) for the same phone?
I'm trying to buy a new phone online using my debit card but all I keep getting back from you guys is credit card address is invalid what the hell does that mean you people obviously don't want any new customers because you treat people like s*** I've read the complaints on here and all of these are complaints I haven't heard one good thing yet about this place either you want my business or you don't if you don't then f*** off you're going to go under you going to go bankrupt and I pray to God that you do if you took money off my account without giving me the phone I will sue your f****** ass
I just want to say here and everywhere that I can post. Cricket has horrible customer service. I’ve had my iPhone for a month, and I just got transferred to Arkansas with my job, my phone has no service here so I called you guys for help. Well that was a joke, no help at all, except to tell me that I could continue to pay my bill for 5 more months with no service and then they would release my phone, I mean really, who would be stupid enough to do that? I am only going to be here for a few months, and was going to switch back when I moved back. Anyway, we are going to be done with your no help at all company. This iPhone will make a good paper weight I guess. Thanks a lot.
Buenas no he podido crear una cuenta por q ya no estoy activo con ustedes y tampoco he podido desbloquear mi zte por qno puedo seguir con sus pasos en crear cuenta y seguir con los pasos y tampoco e tenido una pregunta secreta como puedo desbloquear mi telefono gracias muy amable por su pronta respuesta Google Translation: Good I have not been able to create an account because I am not active with you and I have not been able to unlock my zte because I can not continue with your steps in creating account and follow the steps and I have not had a secret question as I can unlock my phone thanks very kind for your quick response
They hired an 18 year old still in school. And some girl name nicki. Nicki has been calling the boss every time this highschooler turned around. Snitching and lieing. Boss won't listen or watch cameras. Boss fired highschooler because she left in the middle of sale. SHE LEFT TO GET TO HIGHSCHOOL and had already stayed past her time and was going to be late. Boss won't listen to her about this other girl being ride to old people and not helping them with their phone and refuses to make a sale to poor people (her words). Or the cussing in the back room while she is on her phone and there is customer in the store. No she won't listen cause it's the kids being dramatic but she will listen to the little pot head that's always stoned off her ass and refusing to wait on customers or lies about being a cop.
I had a seystem software up date to my lg stylo 6 and now i have notice some much needed functions are buged or broken. After the update i noticed the biggest concer is that i no longer have the ability to put any type of lock screen on my divece other than swipe and none. I have tryed numerous fixes and dont have the ability to factory reset my device due to this hass all my information needed for my daily tasks.
I want to brag on an employee name Jonavieve. The other day my husband called to get my daughter’s phone turned off. She’s 12, you know how it is. Well instead of just suspending her service, he said the phone was lost. When I called to get it back on Jonavieve said she had to get a ticket and it would be up to 10 days. She did get it back on right then, but said it was still on a block list, and could be cut off again. I want super happy, but was fine with it. We got off the phone and she called back just a couple of minutes later. She said since her shift was over, she was able to stay and research it some more. She was able to get it off the block list, and she wanted to let me know we wouldn’t be having any more problems. She was super nice and helpful, and she stayed at work a few extra minutes to see what else she could do. What a great employee!! She’s a keeper! (I have her employee number if you want it.)
Shirley R., a supervisor, just lied to me in chat. There is a bug that is keeping me from buying a phone online. I've waited 24 hours (several times), I've tried a different credit card, and I've contacted my credit card company. The problem is at Cricket. She told me that she would "escalate it to our digital team so that they can look into it." When I asked her when, she admitted that she had no way to contact them. She lied to me! The only way this bug will get fixed is if someone lets your firm know about it. Instead, your folks lie. Sickening!Who can I contact at Cricket that can resolve some programming bug that is stopping a long-time customer in good standing from buying a phone with a perfectly good credit card? Seriously, what kind of firm doesn't want to know about problems like this?And who can I contact to let Cricket management know that lying to customers with "wait 2 hours" or "wait 24 hours" type responses is
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.