General Account / Profile
- 536 Topics
- 1,355 Replies
My bill is $110 with hot spot I made a payment of $120 to get $10 on extra hotspot plus the $25 for referral so I call a day before to have them add on the hotspot the costumer service never one Sayed to me to wait until my bill cycle to star to do the add-on he said I will do it and it will star next bill cycle on the 12th restar ur phone to get ur hot spot well guess what woke up to no service call them and all they did was activated again but refuse to give me my hotspot if they didn't want to give me the 25 for referral that's fine but on top of that they took my extra 10 bucks I work so hard for and keep it saying they had nothing that can be done I hate cricket it was a bad investment and since I hardly work bcs of the covid19 am stuck with them if I had the extra cash I would move back to boost don't recommend this company at all
I've had service through Cricket since February of this year. A few months ago, my mother asked me if she could add my phone line to her family plan so it would give all of us a lower monthly payment. (Me, my mom, my brother, and my boyfriend) I agreed to the switch, fast forward to today, my mother and I had a falling out, and even though I pay for my own phone line, she was able to suspend/cancel/disconnect my service because she's the account holder. My question is what happened to my phone number and how can I reactivate/restart my service?
Is it common practice at cricket to charge the customer for your mistakes and poor equipment. I switch my service less then a month ago had to call customer service as soon as I got home from the store. For the last 2 weeks I have been jumping thru every hoop you guys have given me, even took 2 days off work to try and get this resolved. The 2 choices I seem to be left with is either pay for a new sim card, that I have already for once and not received in working order, or I can send my phone in and be without a phone, that I paid for along with service that I'm not receiving, for at least 2 business days. Is this your version customer care? And where is this appreciation your site is boosting about, 20th birthday and we would like to thank you. I would of rather you kept your appreciation if this is what it looks like
I was going on vacation in Europe in July 2022. I went online and added the $15 international feature to my phone plan so I could stay in contact with family I was traveling with.. When I got to Europe my phone did not work at all. I tried to contact Cricket using my laptop to access my account but was not able to access Cricket when out of the country. When I returned from Europe I contacted Cricket requesting a credit of $15 which I had paid. After being on the phone for about 45 minutes talking to someone that didnt have a clue what I was saying I was informed that there was not going to be a credit issued because that service is only to call international from USA and if I wanted to call from out of the USA I should have bought a SIM card...which I would have done because I really needed to be able to use my phone. This info was not in the info on the website. I also stopped into a Cricket store in New Hampshire to confirm that I only needed to add the $15 feature to my account. Af
Hi customer cares , I am not your Cricket user, I am currently with Lycamobile, and I went a Cricket store trying to top up a Lycamobile bills , the agent give a new simcard with Simple mobile, I don't know why ( why it's not Cricket? it's Cricket store) And asked me for $60 for 3 month using with 15GB. Right now my phone number gets stuck from lycamobile and simplemobile, and the Cricket store agent saying " to wait" like forever. I know this is not right place to report, but I just wondering is that legal to activate other carriers service plan in a Cricket store？ I think I got a fraud from your agent in Flushing . I wont tell the agent's name but I have address 4403 kissena blvd Flushing NY 11354 . I just wanna report it and please check the store
I placed an order for a new service with Cricket. The add says next business free delivery. I have spent over 3 hours with their uneducated customer service and I still have not received my phone nor have I received any tracking number. This is not a good way to start a new business relationship. I am about ready to cancel my order. At this point I cannot say that I have had a good experience nor can I say that I would recommend their service. What I can say is BUYER BEWARE!!!
Scam????? Looks like a scam to me!! Hey! We are giving away a brand new iPhone 12! You can take part today! Enter here - www.winner-zone.com - and complete easy sign up for a chance to a win iPhone 12 Pro. Good luck!To manage your private message options, click here.Thanks for being a Cricket Wireless Community - Forum member.Your Cricket Wireless Community - Forum TeamCricket Wireless Community - Forum sent this message to LWNC1959@gmail.com.Don't want to receive emails from us? Just click here.
Yes I know the requirements. An I have an unlimited plan for both. I have screenshots of the requirements with the parts the apply to my contract highlighted. But I turns out cricket wireless don't have an email address I can an find to submit to avoid arguing with customer support. Also the the 3.1 plus...... should go back to a beta version it's nice phone lots of glitches an bugs tho constantly having to restart stop at force stop apps and restart them. An my assistant only works if she wants to. She responds vocally 1in10 times the other 9 time I have to look to she if she listening. An I should be comped for haveing to back the the store a day later to get my hot spot activate. umm yeah I told the girl I would be needed the hot spot so y didn't she add it.... Cuz she was to busy talking to other employees than listening to customers. When I went an told them I wasn't happy that she didn't add the hot spot she gave me 47 excuses how it was my fault. well shilt sorry I was so nice y
Hello,This issue is quite frustrating. I am paid up on my service and I have plenty of data, yet I am unable to RECIEVE text messages. I have had a lot of communication snafus because I was under the impression that people were not texting me as scheduled, when in reality they have done so, but those messages never reached my phone.How can this issue be resolved as quickly as possible so that I do not have to switch providers?
I am a little confused as to why I have not received an email to track my order yet...I placed an online order yesterday for a new phone and it's still saying the payment is pending yet I haven't received any tracking email and it would be nice to know that my order is being processed and your not just with holding my funds thank you...I am paying that money for my new phone, I would like to receive it now thank you
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.