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So i upgraded my phone & ordered me a new phone via online. My account is now saying "Order Pending" & won't let me do anything. I'm frustrated because we're wanting to upgrade my wife's phone too but can't due to this issue. Any suggestions or help? I did receive my phone today btw but have to go in store to activate it. I can't do it online which is frustrating.
Cricket is the worst - I bought a new phone last week - only because the one I had purchased 6 months earlier stopped working due to Cricket changes. This was a phone that was approved by Cricket as a good phone 6 months earlier by checking the IMEI number on their web site!!The phone purchases last week went relatively wellTrying to buy/upgrade another phone and Cricket just keeps telling me there are credit card issues. They keep telling me it is not their issue and I should call the bank. I called the bank three times - they said there were no issues - I even contacted the fraud department and they verified that a transaction came thru and it was approved and they gave me the approval code.Trying to work thru the issue with Cricket and they won’t do anything. They just end the chat when they feel like they have told me enough times that it is the bank problem. Tried to call a couple of local Cricket stores - the said they don’t have the phone I want - I should call other stores.
My daughter bought a phone based on a recommendation from the store. It doesn’t do what she expected. No problem 7 day return. Not really. She bought the phone at 1:53 on a Sunday and her grandfather passed away that day. She is a nurse and works 11 hours shifts and could get back to Cricket before she had to fly from FL to NH for the funeral. She flys back Saturday. Told her bring it with you we will return it in NH. Found out it has to be returned to the store you purchase it at. She gets home Saturday at 10pm. Called customer service and they said no exceptions if she can’t get there by close of business on Saturday they won’t accept it. Called the store they said they would but Cricket system won’t allow it. I should have until 1:53 on Sunday that would be 7 days. So is this false advertising especially considering the circumstances. I plan on filing a dispute and going to arbitration. Wondering if anybody has advise on doing this?
Hi there!Almost a year ago i get a LG Stylo 5, and i get paid about 6 months of the service, this was a gift of my brother, now we would change the company service cause actually i live in mexico, so i need to unlock this device to use in Mexico city, we already pay the first 6 month, but in my cricket app i cant unlock the device by my own
I have been using Cricket for almost 5 yrs and overall have been very happy with the coverage and service. I do not understand why as a loyal customer I do not get the same prices on Phones as a new customer. Is Cricket encouraging me to get a number from a different carrier and than port it in to get these prices??? Help me out here guys. Your marketing genius can do better than this. I am currently looking to upgrade my wife's phone.Fred Whitaker
i have little to no upload speed or even a stable conetion anymore on hot spot i can game online video chat or even watch youtube at even 360p with out lagging out im not happy and need help speed test showing 0 to 0.02 mbs download speed if fine when it works is the tower near me damaged or what ?
On Monday, my phone wasn't working and I found out my phone number was fraudulently ported out without my consent. The person who stole my number used it to start hacking into my other accounts. I have had to freeze all my banking and credit for fear of them getting into them. I called Cricket right after it happened and received a case no. (C-6VUZCC). They were unable to give me any information other than we have forwarded it to our department that deals with these issues and it will be 3-5 days.I filed a a complaint with the FCC and cricket did send me an email to say we'll check your status - but I've heard nothing back after asking for the last 2 days for an update. This happened on Monday and it’s now Friday and no one from Cricket who is actually doing anything to resolve this issue has responded to me. I also tried reaching out to them on Facebook, but no one appears to be doing anything other than “we'll look into it and get back to you.”NO ONE HAS GOTTEN BACK TO ME. It’s alre
my phone number was ported from my phone and was used to gain access to our bank accounts, I realized what happened right away and called Cricket, but they were of NO HELP. When i question the agent at the store , he said that the number got ported yesterday at the Cricket store .When i question the same to Cricket customer care over the call, They say that the number was ported in the store yesterday but they have no no way of tracking what store it happened and which agent authorized it . This is UTTER BULL . Im guessing its Inside Job and some one working at the cricket store did it . Customer care Kept asking me if I am sure that I ( or my mother or wife on the same plan) didn't port the number or maybe it was someone else we knew. What the heck is that supposed to solve? No one at Cricket seems to know or care how to protect our accounts! Again, I have read multiple reports of this happening to other cricket customers.I will be reporting this to the Better Business Bureau and
tried to switch my lifeline EBB account to cricket today, actually I started this process yesterday. Let me just skip the whole 5 hours of disconnects, phone shuffling me to one rep to another. Was discounted for the last time today because when I hit redial, they were closed. Now I tried logging into my lifeline account and it's no longer an active account. Oh and no EBB either. They charged me 55.00$ today and the only thing they did was create another cricket account which apparently I'm praying full price for. I need this taken seriously.A total of 9 phone calls from yesterday and today. someone in corporate should probably listen to those calls.So I'm out 55.00$ on a emergency assistance program, and have no access to my assurance FREE lifeline program. I can't even get a supervisor on the phone to even acknowledge the problem.where should I take this very valid complaint?
We have five members of the family, five lines with cricket. They only let 3 of us have upgraded phones. The other two family members are stuck with their old old phones ! We get this message at checkout: We cannot ship to the address you entered. Looks like you've reached the maximum number of orders allowed for one address.
ok so i’m going to try to be as detailed as possible. Yesterday me and my son leave the house around 12-1pm and we’re both listening to music on our phones simultaneously, about 15-20 minutes go by and both our phones stop playing music and both say SOS only. I look at my business phone (4 lines with Cricket) and this one said no service. I assumed it was a cricket outage. about an hour later I stop at a store and they said there might be an outage we contacted tech support and they stated no outage, they said they were going to fix issue and to try again within an hour. an hour goes by nothing yet I get off work go to another store, at this store after a while and speaking with tech support we notice my sim had been (hacked) my numbers were assigned to Galaxy phones when all my lines have iPhone SE. we try to access my acct and pins don’t work security question is different. tech support recommended trying to change from my app so we connect my phone to store WIFI and I get notificati
I can log onto my account from my laptop, my phone, and my tablet but I cannot log in from my desktop. I have tried Firefox and explorer all I get is the error message that I cannot log on to my account and to contact customer care. I did this and the call was escalated and they told me there was a problem with the web site. This has been going on for more than a week. Is there something I need to change on my desktop to get this to work?
I am trying to add my wife to a bank account I just opened. As part of the process, it is requiring her to either get a text code at a phone that is in her name, or physically go into a branch (which is pretty inconvenient). I opened our Cricket Wireless account, and it appears that both of our phone lines are in my name. Can I change her line to be in her name without removing it from my account? Or can I change both lines to be in both of our names? There doesn’t seem to be a way to edit the name of the account in “Account Settings”.
See commercials on tv for free phone's for switching...Why the hell dont y'all have free phone's for loyal customers who have been with you for year's even though sometimes customer services sucks..Some store personal sucks and rude...About ready to switch to another carrier..
hello, I haven't been receiving MMS texts, like group chats or pictures. I can send but not receive. I reset my APN settings, it would work but eventually stop again.I changed the SMS app to FB Messenger and Textra, same thing.I restored my phone and same thing. Android motorola e5 cruise thanks
I bought a brand new phone from cricket online store. From the first minute trying activate it they screwed it up, gave me two accounts, double charged me, etc. Thought they finally figured it out and was happy for 3-4 months with my BRAND NEW, PURCHASED FROM CRICKET phone. Then they say it has been reported lost or stolen. I'm the only one who has touched this phone since I got it from cricket. I've called support multiple times, their only solution is to go to the store, but I bought it online. I spoke with the warranty dept. and they said its not even reported stolen on their end. Cricket is blocking my service for absolutely no reason and i'm still paying the bill. Absolutely ridiculous. They are advising me to buy a new phone. If anyone buys me a new phone its gonna be f**king CRICKET!
When will Cricket update their online purchase options to allow their customers to enter separate shipping and billing addresses?Many customers like me, have a shipping address that does not match their billing address!We recently moved. And now I have to jump through hoops to get my recent purchase delivered to my current address! My Cricket Order is being delivered 60 minutes away to my old address, and there is nothing Cricket will do about it! I called, verified my information, and they are still refusing to update the shipping address for my order. They can see that the address for the order does not match the address on my account, but won’t update it to match. Until they fix their system, I don’t think I’ll be making anymore purchases.
I seem to be having problem with shipping. I ordered an iPhone 11 Pro Max 256 GB then and I didn’t received an email notification of tracking shipping. So I know something is wrong, then I’m glad I received my money back the next day . I ordered it again today and still the same problem. I need an new IPhone 11 Pro Max but it’s out of stock now and it was 20 in stock last time I checked. Anyway, I just want to ordered it but I went to 6 different cricket store and they don’t have any. They don’t know when iPhone coming in store yet. It’s really frustrating and I can be impatient. I hope you guys HMU of any information if it’s in stock in stores.
Last year, in August 2020, my phone number was ported from my phone and was used to gain access to our bank accounts, best buy , Credit card , Vision Insurance. Hacker opened new accounts in Homedepot , shopped online in Bestbuy. It was an absolute nightmare to get the new number, block the old one and regain control of my finances. Fast forward to yesterday afternoon, it happened again. This time my I realized what happened right away and called Cricket, but they were of NO HELP. They were asking for my PIN number but that got changed by the hacker yesterday . So ME the OWNER doesnt have access to MY Account . I went to the cricket store this morning got a new sim , reset my PIN and security question and my number back. When i question the agent at the store , he said that the number got ported yesterday at the Cricket store . ( Based on the vague information I got from him , the store is on Dixie hwy , Hollywood -florida)When i question the same to Cricket customer care over the cal
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