General Account / Profile
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Port Out Scam
My account was cancelled today and my number was fraudulently ported out. I was unable to reach a Customer Service rep after sitting on hold for 3.5 hours. Once the thief had access to my phone number they were able to change my password on my email and then a whole bunch of other sites. Is there anybody I can contact, or who can contact me to help get this sorted. Thanks.
My cricket phone is not working. Your towers in Mecina Ohio have been down since about 1:30 AM on March 19, 2020. They were sketchy and in out the day before. This is the worst possible thing you can do at the worst possible time. Your employees in the store lied and sId your engineers would have it back up in a couple hours that was 11.5 hours ago. I have a Mother in a nursing home who is very ill and it was her 85th birthday. Since they are on lockdown with Corona Virus isolation, she needs to be able to call me for support. You ruined her 85th birthday because I could not call and also could not get the nurses reports on her current health. You did not put anything on the news about it, you did not email us or in anyway let us know. You did this this summer fot 5 days knowing the towers would be down with no communication to customers. Right now you pretty much suck. I can not be without a phone. On top of not being able to communicate with my Mom and the Nursing home she is in, If
My account has been suspended without my consent.
I was charged 2 days ago for this months phone service as normal. However, without my consent, my account has been suspended and I have no phone service. Cricket is now charging me a $25 reactivation fee to get it all back. Customer service representatives have not been answering calls and chats, unless it is to hang up or leave the chat. Please fix this issue, and the lack of customer support
Didn't get what I asked for.
I went in to the new Cricket store here in Clearlake, CA. I had service with Verizon and explained to Lindsey what I had. I had a phone with unlimited calls and text ($30/mo) as well as a hotspot ($50/mo) which was also unlimited. Total being $80 per month. With this knowledge I was told the phone I now have would be a good choice, which is ok. The price per month is $60 +- which is ok. The problem is that in only a couple days I was already receiving messages saying I had used up my hotspot. I'm on SSI, all I want is my hotspot ability with this phone without additional cost like I was looking for and I'll have no problem here.
I just want to say here and everywhere that I can post. Cricket has horrible customer service. I’ve had my iPhone for a month, and I just got transferred to Arkansas with my job, my phone has no service here so I called you guys for help. Well that was a joke, no help at all, except to tell me that I could continue to pay my bill for 5 more months with no service and then they would release my phone, I mean really, who would be stupid enough to do that? I am only going to be here for a few months, and was going to switch back when I moved back. Anyway, we are going to be done with your no help at all company. This iPhone will make a good paper weight I guess. Thanks a lot.
3 weeks trying to place my order and no one has a solution so far
I am a current sprint customer. I want to bring my phone numbers to cricket to save some money, but i can not get the promotion of 2 iphones for $49 each (on the 60 month plan) because the system is incorrectly assuming that i already use the promotion. I have not use the promotion! I place and order for one iphone6 and one iphone7 online 3 weeks ago no problem. Within an hour of placing the order i canceled it because my daughter wanted an Iphone 7 instead of the iphone six as i have just ordered. So I cancel the order withing the hour of placing it. And I am unable to re do the order since. I have gone to the chat multiple times. I have called many times. Always explaining that i have not used the promo. I have not received anything. it is just the buffer of the system that needs to be cleared. but I get no help. Everyone i chat to with or call says the same. I cancel the porting or did something to fix it and you should tried again in an hour. But i try and still the same. I cr
Customer loyalty savings!??!!
Anyone else hate how cricket will ONLY give you a new phone at a discount price if you bring them new customers!? So if I play salesman for them then I can buy a new phone for the same price they will give a new customer, but if I don't sale sale sale then they charge an arm and a leg for a new phone!! Thanks for the throttling of data and thank you for the HHUUUGGGEEEE loyalty perks you guys give to us existing customers (for now anyways)
Random ads pop up even when not using the phone.
I set my phone down a lot, but when i go to pick it back up, there seems to always be some sort of advert on the screen. Now, ive checked and stopped all events running in the background, yet the phone still does it. Kind of annoying, and puts strain on battery life, especially when youre working and cannot manage your cellular phone 24/7, as the screen lights up when these ads pop up, and it wont turn off unless you dismiss the ad.Why is this? I pay you guys for service, i pay for my cell phone, yet, you guys still find it necessary to run ads? Like, just now, whule typing this post, an ad popped up for "Wish" i dont need Wish, i dont like the app, but itll keep on doing it over and over again. Its relentless and annoying. Its making me very dissatisfied with your company.
Existing Loyal Customers
I have been using Cricket for almost 5 yrs and overall have been very happy with the coverage and service. I do not understand why as a loyal customer I do not get the same prices on Phones as a new customer. Is Cricket encouraging me to get a number from a different carrier and than port it in to get these prices??? Help me out here guys. Your marketing genius can do better than this. I am currently looking to upgrade my wife's phone.Fred Whitaker
Are stores allowed to FORCE sell accessories, Insurance etc?
I walked in Cricket wireless store aka Crown Wireless Corp, 3523 N Beltline Rd Irving 76062. I was greeted as, "hey you want to pay bill?" I said no, I'd like to port in my line. She yells someone's name in the back to "come out and help this guy" wow - customers are not Sir, Gentleman, Mr. but a "guy". This young man tries to pull a fast one on me - yea, phone is free if you select $60 plan and $25 activation fee and..... wait for it.... "your taxes would be $30" - I said, what! what rate tax you are charging me - he goes, oh thats your total, your phone, your first month bill, your protection. I said Protection plan is $7 right, how come it gets up to $30? Then this new manager girl who just had walked from behind jumped in and says, yeah yeah thats your total with phone, first month bill and taxes - I said, but I am porting in my line so phone is free... so she says, yea but then case cover etc all comes to $30 - I said no I decline - I don't want any - she says oh then y
Cricket me estafó
El 6 de noviembre 2019, fui a la tienda ubicada en 12230 W Lake Houston Pkwy Ste 165 Houston TX 77044-5965 (281)2584424 y el vendedor de nombre NELSON M, me ofreció un LG Fortune 2, y me dijo que el mismo era desbloqueado, que podía utilizar el teléfono y al mes siguiente yo podía operar con cualquier otro chip, y resulta que no es así. Estuve con el servicio tres meses y no me permiten desbloquear el equipo por el cual ya con renta y costo del equipo va por $213,70.Me estafaron.JUAN HERRERA346 342 firstname.lastname@example.org
Better current costumer perks!
I've been with cricket for over 7 years now, I think the coverage is decent and I like the phones that I have gotten over the years. I just wish that they took as much care with long time customers as they do with people who switch!!! Why should we have to pay 100+ for a phone to upgrade and a new person can come, switch carriers and pay 10 bucks(I'm exaggerating a bit but yeah) for the same phone?
Ported My Number Out Scam
Can't believe this scam is still going on since last year. My phone was ported out, reported this incident but have been taken in circles by customer service and store associate/managers, they don't know what to. I have never given away my PIN nor written it anywhere and use it only when calling customer service which i have not done in months.Got a message from Cricket that there were changes made to my account. Soon after that i had no service. Hackers got in my bank account which happens to be the same one i use to pay CricketHackers got in my email and reset my passwords for my back account and made zelle payments. (i used the same email)Hackers applied for a paypal, got approved for credit and used the card online.How can this go unnoticed, this sounds like a script. They do the same exact thing.If not an inside job, tell me if this an external hack and how they got access to the PIN. Did the number get ported out to another company? if not why is it showing another
Change number fee
Your website States You will be charged a $15 number change fee. This does not apply to new customers who transfer a number from another carrier at the time of activation.I took this to believe when switching my number to them I could change my number for no fee. They didn't change my number and now I'm trying to get it down and they want to charge $15. The website needs to be reworded. I am going to switch services now. And will not recommend
Unresolved tickets for 2 weeks
I requested an unlock code, line qualifies. Customer care could not get it and placed a ticket to tech Dept. That was over 2 weeks ago and 5 calls, on when was told 2-3business days. How is this acceptable that it remains unresolved and no one in customer care can contact the tech Dept? Why is the floor supervisor the highest person I can speak with?
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