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Hello,Last Wednesday I noticed service interruption on my phone and contacted Cricket immediately.They opened a case and no resolution so far and I am spending sleepless nights.All the info they gave is my number is ported out without my permission to some scammers.Not sure how someone else could do that on my behalf though I have account pin/security question setup. The funny thing is when there were initial service interruption, called support to see what's going on, they made me reset my PIN saying the old one was not working. The next day again when service completely gone, called them again to see what's going on, they had to reset my PIN since the one reset past day was not working again.Only the way to contact Cricket is Customer support number or Chat. There is no special option for fraud prevention or security issues troubleshooting. Every day I call multiple times and they say it will be resolved in 24 to 48 hours, so just "wait wait wait". One day I was able to talk to a sup
So im currently on a friends plan because it was a little cheaper when i switched from boost. But id like to start my own solo plan, that way i know the bill will be paid when due. My dilemma here is, will i have to buy a new cricket sim card and pay an activation fee plus the initial monthly payment? Or can i keep my sim and number and just switch to a new plan?
I had Cricket last summer and went to TextNow I am wanting to Port my number into Cricket and join a current customer/brother as a second line.Am I able to do this and qualify for the Moto Supra phone? I'm just trying to cut off wasted time if there is some trickery somewhere that would affect my getting aboard again.Thanks and it is just now becoming apparent that Corona will forever change the world and all that survive. We shoulda of smiled on our brothers learned to love one another right now. RightNow I need ya Cricket to get me back up and running so I can reach out and touch some of my kind.
Hello, I recently ordered a new phone thru the website and made it thru the entire transaction. I forgot the tracking number and noticed that I never got a confirmation email following the purchase. I have no idea what the number would be to see how long it would take to receive said phone. Any help concerning this matter would be appreciated. Jeff
Horrible customer service wait time i was on hold for over an hour got two questions in then with out saying anything was put back on hold for ten minutes then hung up oni called back been on hold for 2 hours and 30 minutes and still goingi will stay on tell they close at 9 and it 6 nowi know there is a virus going on but 3 hours plus on hold is just poor customer service its a good way to lose customers if you ask me and if i am on hold till 9 i wont pay for my next month and most likely will look for another phone companyand if you get a hold of me and please do i wont you to check the call log so you can see i did not make it upthank you and hope you can help
My husband has had an account for 2 years with auto-pay. Yesterday I went to Cricket's web to change his payment preference but got an error message that his username and/or password was not valid. I re-typed it and got the same message. What was odd was there was also a "Welcome back" and then his username. I tried the other option of entering his phone number. The error message said the number didn't exist. I went to chat; explained (after having to go through the stupid autobot!). They looked it up and said his account had been erased because of inactivity on their site!! WHAT??? If everything is working as it should...why would I need to sign in on their site??? Auto-pay takes out the money every month. We're not behind. His phone works fine. No problems there.....so why would they erase his account???The Rep told me he'd have to register all over again. That's NOT going to happen. This company has very bad reviews with customer service. I'm not wasting any more money with the
I reported my phone stolen on march 18th and had a new phone shipped to my house the very next day. Well I set the phone up on the march 19th and it worked perfectly for 4 days and then all of a sudden my mobile data quits working and I log into my cricket account and it says my phone had been suspended after it had worked for several days. Im currently waiting for customer service and have been waiting for over and hour. Does anyone know why they suspend my phone days after I reported it stolen and had already received the new phone and set it up.
My account was cancelled today and my number was fraudulently ported out. I was unable to reach a Customer Service rep after sitting on hold for 3.5 hours. Once the thief had access to my phone number they were able to change my password on my email and then a whole bunch of other sites. Is there anybody I can contact, or who can contact me to help get this sorted. Thanks.
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