General Account / Profile

  • 690 Topics
  • 1,653 Replies

690 Topics

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linkmendallPaparazzi
asked in General Account / Profile

I want to change my username

I have a user name for my Cricket Username that I no longer use.  I want to change it something more current.  I looked through all the options under "Account Settings" and couldn't find any way to do so.  Help please!

1
J
3 years ago
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yessy10Extra
posted in General Account / Profile

Temporary Password Issues

I recieved a temporary password via text to create an account on the Cricket app, when I returned to the page to try to insert the password it rejected me and said that there was already an existing account with my #.

1
jdor_Cricket
3 years ago
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lam325Extra
posted in General Account / Profile

AT&T Cricket outage

Cannot make phone calls, send messages. My network service is not displayed on my phone. I have no 4G or LTE since 11:30 on 10-23-18.

15
Z
3 years ago
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CCIssues_PRPaparazzi
asked in General Account / Profile

SIM Swap port issue - No resolution in a week

Hello,Last Wednesday I noticed service interruption on my phone and contacted Cricket immediately.They opened a case and no resolution so far and I am spending sleepless nights.All the info they gave is my number is ported out without my permission to some scammers.Not sure how someone else could do that on my behalf though I have account pin/security question setup. The funny thing is when there were initial service interruption, called support to see what's going on, they made me reset my PIN saying the old one was not working. The next day again when service completely gone, called them again to see what's going on, they had to reset my PIN since the one reset past day was not working again.Only the way to contact Cricket is Customer support number or Chat. There is no special option for fraud prevention or security issues troubleshooting. Every day I call multiple times and they say it will be resolved in 24 to 48 hours, so just "wait wait wait". One day I was able to talk to a sup

2
C
3 years ago
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Roadkill1321Extra
asked in General Account / Profile

Getting off a multi-line plan and starting a solo plan

So im currently on a friends plan because it was a little cheaper when i switched from boost. But id like to start my own solo plan, that way i know the bill will be paid when due. My dilemma here is, will i have to buy a new cricket sim card and pay an activation fee plus the initial monthly payment? Or can i keep my sim and number and just switch to a new plan?

1
J
3 years ago
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flash103Extra
asked in General Account / Profile

I've been trying unsuccessfully to edit my billing address in the app.

Opening the settings 'gear' icon I can see my old address but there is no edit option to tap as the help menu suggests. So, how can I change my billing address in the cricket app?

3
MamasitaMarz
3 years ago
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lunacy32Extra
asked in General Account / Profile

Pending Account

I received my refund finally, but now I can't repurchase my phones due to my account being Pending... I never heard of this in my life.... If it's not one thing it's another....

2
F
3 years ago
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Sexy6966Extra
posted in General Account / Profile

How to change my account pin

My account was hacked into and the person shut off my daughter's phone.I have changed my password but need to change my account pin how do I do it

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jdor_Cricket
3 years ago
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mralansmithExtra
posted in General Account / Profile

Can I hotspot BYOP Motorola g5 plus? BYOP Samsung S5?

3
M
3 years ago
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riappl0517Extra
posted in General Account / Profile

need account number

I need to know my cricket account number and my account security code

4
D
3 years ago
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NickExtra
posted in General Account / Profile

Account got deleted

My account was deleted after not paying for 2 months. I understand it's erased and I can't get it back. Do I just need to get a new sim card and make a new account?

1
Landon_Cricket
3 years ago
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mizashijennyExtra
posted in General Account / Profile

Cricket account

The website doesn't work? I try to log in many times and nobody answer the chat. I want to make the payment and change the plan because I'm in another country and will come back after August.

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PoboyProphet
3 years ago
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worthitdoitExtra
posted in General Account / Profile

porting in a TextNow number to Cr

I had Cricket last summer and went to TextNow I am wanting to Port my number into Cricket and join a current customer/brother as a second line.Am I able to do this and qualify for the Moto Supra phone? I'm just trying to cut off wasted time if there is some trickery somewhere that would affect my getting aboard again.Thanks and it is just now becoming apparent that Corona will forever change the world and all that survive. We shoulda of smiled on our brothers learned to love one another right now. RightNow I need ya Cricket to get me back up and running so I can reach out and touch some of my kind.

1
PoboyProphet
3 years ago
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jbanner001Extra
posted in General Account / Profile

Confirmation email

Hello,  I recently ordered a new phone thru the website and made it thru the entire transaction. I forgot the tracking number and noticed that I never got a confirmation email following the purchase. I have no idea what the number would be to see how long it would take to receive said phone. Any help concerning this matter would be appreciated.  Jeff

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PoboyProphet
3 years ago
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LortegExtra
asked in General Account / Profile

Text history

Can I view my text records/ history online?

11
R
3 years ago
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waltbExtra
posted in General Account / Profile

Gigabytes

Any way to check how many gigabytes you have

1
PoboyProphet
3 years ago
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Lennace89Extra
posted in General Account / Profile

How to Set up account without cricket number

I cant set up an account without a cricket number but I cant get my debit card to go through to buy these phones

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Landon_Cricket
3 years ago
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jaydubyaExtra
posted in General Account / Profile

10 Gigabytes

A very nice, unexpected pleasure.Thank you very much, Cricket!

1
Landon_Cricket
3 years ago
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spyrobaxExtra
posted in General Account / Profile

Horrible customer service wait time

Horrible customer service wait time i was on hold for over an hour got two questions in then with out saying anything was put back on hold for ten minutes then hung up oni called back been on hold for 2 hours and 30 minutes and still goingi will stay on tell they close at 9 and it 6 nowi know there is a virus going on but 3 hours plus on hold is just poor customer service its a good way to lose customers if you ask me and if i am on hold till 9 i wont pay for my next month and most likely will look for another phone companyand if you get a hold of me and please do i wont you to check the call log so you can see i did not make it upthank you and hope you can help

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Landon_Cricket
3 years ago
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deya3885Extra
posted in General Account / Profile

cricket protect

why am i not able to remove the cricket protect addon from our of my lines??

6
S
3 years ago
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KjburtExtra
posted in General Account / Profile

Mailing address change

How can I update my snail mail address

10
C
3 years ago
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Trapshooter79Extra
asked in General Account / Profile

Active account erased

My husband has had an account for 2 years with auto-pay. Yesterday I went to Cricket's web to change his payment preference but got an error message that his username and/or password was not valid. I re-typed it and got the same message. What was odd was there was also a "Welcome back" and then his username. I tried the other option of entering his phone number. The error message said the number didn't exist. I went to chat; explained (after having to go through the stupid autobot!). They looked it up and said his account had been erased because of inactivity on their site!! WHAT??? If everything is working as it should...why would I need to sign in on their site??? Auto-pay takes out the money every month. We're not behind. His phone works fine. No problems there.....so why would they erase his account???The Rep told me he'd have to register all over again. That's NOT going to happen. This company has very bad reviews with customer service. I'm not wasting any more money with the

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Landon_Cricket
3 years ago
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Tbowles40Extra
posted in General Account / Profile

phone suspended

I reported my phone stolen on march 18th and had a new phone shipped to my house the very next day. Well I set the phone up on the march 19th and it worked perfectly for 4 days and then all of a sudden my mobile data quits working and I log into my cricket account and it says my phone had been suspended after it had worked for several days. Im currently waiting for customer service and have been waiting for over and hour. Does anyone know why they suspend my phone days after I reported it stolen and had already received the new phone and set it up.

1
Landon_Cricket
3 years ago
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stuckoutExtra
posted in General Account / Profile

Port Out Scam

My account was cancelled today and my number was fraudulently ported out.  I was unable to reach a Customer Service rep after sitting on hold for 3.5 hours.  Once the thief had access to my phone number they were able to change my password on my email and then a whole bunch of other sites. Is there anybody I can contact, or who can contact me to help get this sorted. Thanks.

1
Landon_Cricket
3 years ago
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Mphone7Extra
posted in General Account / Profile

Phone stolen no one answers cricket chat or phone

No one hoe at Cricket? 1.5hours on hold. No one on chat? Phone stolen cant get into account as they send account info to the STOLEN phone.

0
M
3 years ago

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