General Account / Profile

  • 623 Topics
  • 1,565 Replies

623 Topics

Q
quqqqExtra
posted in General Account / Profile

Remove one line from current 5 line plan

I’m in a 5 line plan now. Since I will leave the U.S. very soon, I no longer need this phone number. So I want to remove my line out.I can’t operate online directly through our plan account (there is only add line option). Also, I can’t find a way to get customer support from real person. The contact phone number (611) is just predefined recording. The online chat is just a robot repeating totally same things. How can I get customer support that’s really helpful???????

1
Grod_Cricket
4 years ago
A
acjrcasA-List Star
posted in General Account / Profile

Customer Service and Executive Customer Relations

Cricket needs to improve customer service by offering executive customer relations and/or online access to corporate executives.   The current customer service is a black and tackle structure to keep customers away from solving real issues.  The offshoring doesnt help customers make Cricket a better company.Customer Service: The customer service number support (611) needs to be revised to support customers with better answers.   The offshoring of this support to the Philippines and Latin America doesn’t help customers.   The poor representatives on the phone have no access to proper resources to resolve customer issues.  Executive Customer Relations:  There seems to be no executive customer relations or method to reach the corporate office with suggestions.   I'm totally surprised AT&T, a company known for excellent customer service allows this to occur. 

8
A
4 years ago
P
PeeExtra
posted in General Account / Profile

Pictures

Current customer. Have a new phone. None of my pictures are on the new phone.

1
J
4 years ago
A
ashfExtra
posted in General Account / Profile

Kudos to customer service agent Gabriel S.

I just want to say thank you to Gabriel S. They helped resolve several issues with our Cricket account quickly, correctly, respectfully, and in a friendly manner. Kudos!

1
Grod_Cricket
4 years ago
K
KarenExtra
posted in General Account / Profile

Bill Pay

Here's my question. Why the he*l are you now charging $3. for paying our phone bill through the automated phone system?!?! I find that to be a whole lot of BULLCRAP!!

1
Grod_Cricket
4 years ago
O
Okiegirl40Extra
posted in General Account / Profile

Forgot answer to my security question,

I'm locked out of my account I know my username but says my password is wrong. Tried to reset it but can't remember my answer how do I get a different question?

2
H
3 years ago
M
msparks18Extra
asked in General Account / Profile

My phone

Can I get my phone replaced I don't have insurances & mine is cracked?

2
K
3 years ago
F
Flamy33Extra
posted in General Account / Profile

Not enough money

What can I do if I don't have enough money to pay for the bill till tomorrow morning but I'm wanting to get the bridge payment started?

1
J
4 years ago
M
Makenna154Extra
posted in General Account / Profile

unlocking phone

I do not have cricket but i nesd a number and stuff to unlock it what dk i do

1
BillyM_Cricket
4 years ago
K
KeelhaulExtra
posted in General Account / Profile

Received 'changes were made to my cricket account' text message

Received text stating changes were made to my account and was provided a link to view changes.. After logging in theres no indication that changes were made to my account. And i never made changes so what gives? Also when trying to view details of my plan i get a pop-up stating that im unable to view details at this time with the header saying 'grandfathered plan' in place. Wtf?

1
BillyM_Cricket
4 years ago
U
user1688Extra
posted in General Account / Profile

I see I can use my phone number as my Username now, how do I change it?

Hello: I wish to change my Username to my phone number now, please tell me how I can do it? Thank you,Mary Beth

1
BillyM_Cricket
4 years ago
M
MichaelormeExtra
posted in General Account / Profile

Added line

I activated my daughters phone but it was added to my plan. How do I change her line to a separate account?

1
BillyM_Cricket
4 years ago
U
UkeDogPaparazzi
posted in General Account / Profile

Why can't I see my MONTHLY TOTAL DATA USAGE (instead of each day's)?

It's LAME that you don't total up each month's data usage, and make that available for us to see!Instead, you show EACH DAY'S DATA USAGE for up to a month at a time.This applies both to computer access and the myCricket app via a phone!So, if we want to see what we're using a month, we are forced to manually total it ourselves?Could it be that you fear that we might realize we don't need the data amount we are already paying for, and therefore would switch to a lesser (cheaper) plan?

5
U
3 years ago
G
GloriaPaparazzi
posted in General Account / Profile

Does Cricket (AT&T) sell my location data?

I was watching the news. Last year telecoms promised to stop selling our location data. Now it appears at least some are still selling our location data.Is my data being sold?

3
BillyM_Cricket
4 years ago
G
GiggledickPaparazzi
posted in General Account / Profile

Phones for everybody (except you)

Like some of the other customers that I see on posting here I've been if Cricket customer for 5 years and can't understand why they don't give any attractive or economical phone upgrades to people have been long-time customers but somebody walks off the street can get a brand new phone for free the other companies do the same thing and no I don't need a warranty for my planned obsolescence phone that will give out in a year or two and also pay an excessive connect fee when it happens ,so I'll see you in a year or two when I need a new phone Cricket

5
B
3 years ago
M
MegantronExtra
posted in General Account / Profile

Callers receive out of service/invalid number recording when calling me

Certain county numbers when calling me receive a recording saying that check the number they dialed and try again

1
BillyM_Cricket
4 years ago
H
Hmurphy28Extra
posted in General Account / Profile

lost phone/call forwarding

Hello i have service with this company already and i have miss placed my phone i was wondering if my protection payment covers that and if so how much it would cost to replace the phone and sim card

1
BillyM_Cricket
4 years ago
H
HeatherNjamiExtra
posted in General Account / Profile

Upgrade/return fees om multiple line account?

Dissatisfied with customer service from cricket on my 3rd line on account. Cricket store in Houston, TX has taken advantage of the elderly (my mother) as far as charging of fees. I want refund of $25.00 for fee that should be $3 fee.

1
M
4 years ago
J
Joeyjr24Extra
posted in General Account / Profile

Help,

I have a phone number to cricket but my phone got stolen so I need help get my account information

1
BillyM_Cricket
4 years ago
J
JeffExtra
posted in General Account / Profile

Transfering Number

Just bought the unlimited plan from cricket, received the "You're Almost Done - Confirm Your Number Transfer" email, clicked on "Update My Information" link, entered the pin numbers for the phone numbers (they're all in the same account), go to click submit, and it just keeps asking me to click submit. Will the sim cards still be delivered? Or do I need to figure this out

3
Bulldog
3 years ago
9
9194126939Paparazzi
posted in General Account / Profile

records

How can I get a copy of my phone records?

1
Grod_Cricket
4 years ago
A
adrienneavnpPaparazzi
posted in General Account / Profile

customer service

who can you contact besides the 1 800 cricket. i cant get anywhere with them. i ordered a phone they sent it to the wrong address, i had to have ups intercept the package and send it back to them. they have had the phone since Dec. 5 and still have not gave me a refund. every time i call i get a difderent story and they apologize i was misinformed but really isnt there something i can do? i have called the corporate numbers i have found online, they dont work. has anyone been in this situation and what did they do?

4
M
1 year ago
F
Fred_WPaparazzi
posted in General Account / Profile

Existing Loyal Customers

I have been using Cricket for almost 5 yrs and overall have been very happy with the coverage and service.  I do not understand why as a loyal customer I do not get the same prices on Phones as a new customer.  Is Cricket encouraging me to get a number from a different carrier and than port it in to get these prices???  Help me out here guys.  Your marketing genius can do better than this.  I am currently looking to upgrade my wife's phone.Fred Whitaker

7
4
3 years ago
G
gina381Extra
posted in General Account / Profile

Deactivate

How do i deactivate a line on my acct

2
C
1 year ago
P
ptlove720Extra
posted in General Account / Profile

update address

My address on my account is not correct..  How can I update it?  I have looked everywhere online.

2
Bulldog
3 years ago

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