General Account / Profile

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  • 1,666 Replies

677 Topics

J
JayExtra
posted in General Account / Profile

Phone warranty

Who can go a couple of days without their phone? Changed over to Cricket 6 months ago bought a very nice phone still under warranty now it is not working.Cricket wants me to send it back through UPS and go without a phone for 2 days who in today's world can do that not me. It is easier just to change carriers and eat the cost of the new phone which I truly cannot afford to do but it's cheaper than going 2 days without a phone and I refuse to buy another phone from Cricket worst experience ever with a cell company customer service Cricket very poor policy I will be changing back to my old carrier if I cannot get satisfaction from cricket

2
J
2 years ago
K
kushkid420Extra
posted in General Account / Profile

Can't Login

I have a Motorola E5 cruise and I can't login to the cricket wireless app. Also the web page login doesn't work.

1
BillyM_Cricket
3 years ago
M
MomoiroYuukiPaparazzi
asked in General Account / Profile

Bought a new phone

So i ended up buying a Samsung galaxy s9 and added it my current account. Is it possible to have my current phone taken off of the account and just keep my new one on? Or do i need to cancel out my entire account? Would there be any fees?

4
Grod_Cricket
4 years ago
B
bbg2019Extra
asked in General Account / Profile

I've already got cricket account,I've got a phone i want to switch,how do i do it

1
Bulldog
4 years ago
Mandymaymik2016
Mandymaymik2016Extra
posted in General Account / Profile

G6 forge codes

Puk code

0
Mandymaymik2016
4 years ago
C
Cskager71Extra
asked in General Account / Profile

ATTN: CEO Dissatisfied customer

I purchased a new phone 9/17/19 at the store in Duluth MN. It is now 9/18/19 and I'm getting a bill for not purchasing the phone I am now posting this with. How is this even possible to walk out of the store without paying for the phone. Mind you that I didn't bring a phone with I got it from the store. Payed for the activation, payed for the service plan but they didn't charge me for the phone. The manager of the store when I tried to explain the situation didn't even understand how I walked out with the phone and all other questions asked were answered with ok ok ok very disrespectful. I should have payed for the phone right then and there but didn't and now I'm getting a text notice saying they are going to shut my phone off 9/19/19 if I don't pay that. Wow is all I can say for the manager at the Duluth store for letting his other employees screw people and then be disrespectful to me for asking why should be fired for that. No customer appreciation at all. I'm really addressing the

1
Marlena_Cricket
4 years ago
N
nicolefireExtra
posted in General Account / Profile

So done with cricket but before I leave.....

Dear cricket people,your attitude and CS sucks. You guys never help. No resolutions becasue it is so-called out of their hands (always)are tied and (always) or explanation of what happens.  I am mad that I had to kick out more money to keep my phone numbers to keep just to port to my new company. You guys are like a broken record. And you save me no money. Considering all the asprins I needed to take from all the headaches you have given me.You offer no perks to your existing customers.  -_-  Why is there never any specials to us?  Why 25 dollars to upgrade?? never heard anything like that before. Please save that grabbing customer for you. That NOT my job to advertise.  I just want to use my phones in one peace.  Trade-in phone value is crap. And no I will recycle my phone myself as we all know that you guys reuse these part to rebuild other phones etc. another way to get over people Im sure. So no I will not recommend you guys to anyone. N

0
N
4 years ago
J
johnrandolphRising Star
asked in General Account / Profile

Changing a phone number on one line

Hi guys, I currently have two lines with two different phone numbers. How do I go about changing a number on one of the lines?  Specifically I want to delete the one number and port another number I have to this line. The other number is a google voice number so is this even possible? And if that's not possible because of it being a GV number, could I port a cell number to that line?

2
J
4 years ago
W
WrapaleeExtra
asked in General Account / Profile

Unresolved Billing and Shipping Issue With Online Purchases

When will Cricket update their online purchase options to allow their customers to enter separate shipping and billing addresses?Many customers like me, have a shipping address that does not match their billing address!We recently moved. And now I have to jump through hoops to get my recent purchase delivered to my current address! My Cricket Order is being delivered 60 minutes away to my old address, and there is nothing Cricket will do about it! I called, verified my information, and they are still refusing to update the shipping address for my order. They can see that the address for the order does not match the address on my account, but won’t update it to match. Until they fix their system, I don’t think I’ll be making anymore purchases.

6
A
7 months ago
J
JulesExtra
asked in General Account / Profile

My address "cant be found" by crickets website software when i try to activate my SIM card online???

I purchased a cricket SIM card through Amazon. I went through the "easy setup"website forms and everything works fine until I send my address, which is a regular street address in a rural area, and it refuses to accept it. It actually states "NOT FOUND" specifically when I type in my city.  Customer service took so incredibly long, I tried to call twice and while on hold for exhorbitant amounts of time my phone battery died. TWICE.Cricket needs to upgrade their website software if they actually want customers.  If I don't hear back from someone Im forced to return their SIM card and take my business somewhere else.Frustrated in WI

2
J
2 years ago
M
MushoodExtra
posted in General Account / Profile

Account pass

Cannot create account password on app or website. Reps and supervisors have tried everything.

1
Bulldog
4 years ago
M
MortyExtra
asked in General Account / Profile

Port out scam

On 8/19/19 a hacker gained access to my cricket account somehow.  They changed my password then ported my phone number away from my sim card. I do not know how this happened, but i have read that this occurred with other cricket customers. At this point they accessed all my bank accounts and paypal account using text verification and "forgot passwords."  They began to transfer money out using the zelle p2p functionality.  They also tried to gain access to my email account, but failed.  I have had to freeze all online accounts and reset my account numbers.  They only way I was able to recover my phone number was to purchase a new sim card and then have it ported back in.  When I explained the situation to cricket customer service no one could explain how this could happen to me or understood what i was referring too.   Again, I have read multiple reports of this happening to other cricket customers. Order of events. Received text no

29
K
2 years ago
C
CopithorneStuntman
posted in General Account / Profile

unable to upgrade

I am having difficulty upgrading my son’s phone. I am on the Account Summary page, but there is no option to select a number or upgrade. I am given an option to add a line. But nowhere in the website do I have an option to upgrade. I have gone into the store and they sent me to the website. I went on chat and they were unable to help me. I tried it on Android, IOS and Windows devices.Dio you see the option to upgrade presented to you on your account?

17
Grod_Cricket
4 years ago
B
BobtheRossPaparazzi
posted in General Account / Profile

Text suggestions

How do i make it so it doesn't replace everything I text with a suggestion?

4
Bulldog
4 years ago
A
allemdrExtra
posted in General Account / Profile

Got a new phone but cannot figure out how to order a sim card for it. Keeping same plan and number.

My son got a new phone and I want to get a new sim card for it.  Keeping his old number and keeping plan the same.  I cannot see where I can order a new sim card for that number in my account.  I have done this in the past but it seems something has changed?

1
Grod_Cricket
4 years ago
R
regvance2011Paparazzi
posted in General Account / Profile

Cricket Number Transferred Without Permission

On July 25, 2019 I woke up with no Cricket Wireless cell phone service.  My cell number was stolen!  They managed to get past my PIN and my security question??  Within minutes, I start receiving emails that someone was transferring money out of my online bank account.  I also started receiving notifications from Credit Karma about inquiries to my credit bureau file.  I went to the Cricket store and I had to buy a new SIM card and they were able to get my number back to me. During the 4-5 hours someone else had my phone number, they were applying for credit cards and loans in my name. For the past week, I have done nothing but call credit card companies and banks to issue fraud alerts, change logins, passwords etc.  I was able to recover the several thousand dollars that was almost stolen from my account. Because my cell number was compromised, law enforcement recommended I change my cell phone number.  So I had to go in the store and ADD a second line

2
Landon_Cricket
4 years ago
C
catch210Paparazzi
posted in General Account / Profile

Account Was Compromised

NOTICE!!!!Link below will provide you enough info..Change you PIN , password ASAP!!https://community.cricketwireless.com/t5/forums/postpage/choose-node/true

1
R
4 years ago
D
DianaExtra
asked in General Account / Profile

Ridiculous and mindnumbiny dumb

Wow I used to rave about cricket wireless but now they have really let me down. They manage to lose both mine and my husbands phone numbers and have no way of fixing their mistake. I’ve spent hours othe phone with these people and their attitude is that their hands are tied and offer no resolution or explanation of what happened. These are our business numbers so this is a huge inconvenience. Not one apology from anyone but instead they try to make it sound like it is our fault somehow. We make our auto payments every month and are loyal customers. Please do your job and help people!

4
J
9 months ago
G
garys1990Extra
posted in General Account / Profile

Account Name

How to change account owner name?

1
Grod_Cricket
4 years ago
L
lwnc1959Paparazzi
posted in General Account / Profile

spam text

I just don't understand why CRICKET doesn't AUTOMATICALLY block spam text messages with NO Number Attached......... I am so tired of getting Spam messages that I can't block.Also, why does Cricket send block numbers to VOICEMAIL??? And why doesn't Cricket start AUTOMATICALLY block all spam numbers?

4
G
3 years ago
M
marsPaparazzi
posted in General Account / Profile

Worst customer service

I have never had a problem with Cricket and I've been with them since 2009 however in our area for some reason it's been about 2 months to 3 months where no one in my family plan gets service! Today I spoke with a rep and a supervisor who both told me that they could not help me that I just had to put up with having no service while they charge me!while looking through the terms and agreements they contradict themselves because they state that they know that they cannot check the phone service signal and Tower Service as they do not have access they're only taking a guess also in another paragraph under terms and conditions it states that due to their outstanding customer service they will try to compensate us while they fix the issue and that is clearly misleading and misrepresentation!Availability of Service and CoverageAvailability of Service and Coverage Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavaila

4
S
1 year ago
S
SkingExtra
posted in General Account / Profile

Network?

Is cricket having network issues I haven't been able to use my phone since midnight.

3
V
3 years ago
9
9567465348ccExtra
posted in General Account / Profile

Data

I’m having a problem with my data. It is going so slow. Any reason why?? I can’t even load a page on browser and my videos are buffering. I need this fixed please.

6
Alimentame
4 years ago
S
smitham9Extra
posted in General Account / Profile

Need phones unlocked to use in Paris ASAP

Hi,  we've been on Cricket for about 6 months and in Paris and bought SIM cards to use while here.  Unfortunately, the 2 iphones we purchased when we switched to Cricket are saying that they are locked.  Can someone please help us unlock these 2 phones ASAP so we can get service?  Thank you,

1
Bulldog
4 years ago
A
annisarshaPaparazzi
posted in General Account / Profile

Bank notifications

So I'm signed up through my bank to receive text message alerts regarding my balance, deposits, etc. but I'm not getting any. Bank says it's not their end, has to be my carrier. Any ideas?

0
A
4 years ago

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