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  • 1,655 Replies

644 Topics

L
liquarlesPaparazzi
posted in General Account / Profile

Feeble Minded "Planning"

Whoever established the Group plan and the Phone Upgrade plan should have gotten together to lay some realistic groundwork.  What you end up with is a lot of unhappy customers who will probably go somewhere else as soon as it is convenient and bad mouth you in the meantime. I know I have.  I used to think highly of Cricket but now that I have seen the soft underbelly of their stupidity, I have come to think that Cricket is being led by a bunch of inept fools. If they think, for one minute, that their way of handling this issue is going to be forgotten or not impact their bottom line they are grossly mistaken.  How can you upgrade only 3 phones on a group plan that services 5?  Pretty stupid, heh?  If they had the decency to let it be known upfront at least you could forment a plan to deal with the constraint.  Instead you are met with a sarcasting message “Sorry about that” after telling you they can only send 3 phone to an address.  I guess they never heard that families can all live

1
jdor_Cricket
1 year ago
Q
quinteros59Extra
asked in General Account / Profile

Complain

This  is Maria Quinteros [Removed personal information] Very upset  customer how Cricket is handing the problem from their  customer service.. I have been trying to explain and for someone pay attention to the problem we ate going thru a brand new phone we order for one of my line number [Removed personal information] an I phone was order thru Affirm on payments it was under his name Eusebio Quinteros  [Removed personal information]  thru affirm thru my account order was approved and shipped out to us. Apparently by UPS irresponsible the package was delivered to another Road down from where we live at. The package was delivered on Dec. 16,2021 when we got message of delivery text we went to the UPS dristbution center and that's when we're told it was delivered to wrong address so the customer representative told us it would take about 3 days for their driver to go back to see if he could retrieve the package that's when the last stated that we could go our self to the address it was de

1
jdor_Cricket
1 year ago
C
cwgrPaparazzi
asked in General Account / Profile

8 mbps speeds

Why my unlimited more plan only giving me 8 mbps download speed?

1
Marlena_Cricket
1 year ago
M
MazzieExtra
posted in General Account / Profile

why can't i find or download yhe cricket visual voicemail app I've had it before im so confused ot says no device I've been with cricket for years? help please any useful advice please? Thank you!? ugh

Help can't find cricket visual voicemail app with?? Thanks anyone!? :)?

1
C
1 year ago
N
NeCP67Paparazzi
asked in General Account / Profile

PIN

HOW DO I CHANGE MY PIN NUMBER?

1
J
1 year ago
C
carrillogianExtra
asked in General Account / Profile

Online Order Cancel

I am trying to add my 5th line on my account after purchase is completed and all the port requirements are confirm order gets cancel after 20 minutes. I tried multiple times and order keeps getting cancel and this is very frustrated. Called customer service and rep suggested to wait for a supervisor to contact me back and nothing happened. Please help me.

1
J
1 year ago
H
hdubbExtra
asked in General Account / Profile

losing phone number

Why am I losing my phone number in the 3G shutdown? My device is fine. The text said “Phone numbers ending in 3**5 will no longer work when we shut down our 3G network on or after 2/22/22.”Can anyone explain? 

1
J
1 year ago
S
S1989lExtra
asked in General Account / Profile

moto g stylus 2021 5g has no service

I have not been able to use my moto g stylus 2021 5g for about a month now becuz I have no service unless I'm in wifi. I've tried rebooting I've tried shutting it off taking out my sim putting back in nothing is working.

1
jdor_Cricket
1 year ago
S
StefanskiPaparazzi
posted in General Account / Profile

Cricket's customer service hours are NOT correct and they need to fix this

Cricket’s chat hours are Mon-Saturday 9am - 11pm ET and Sunday 10am - 11pm ET. But so many times I go to chat within this time frame and am given this generic message: The hours are:Monday - Saturday: 9:00am - 11:00pm ESTSunday: 10:00am - 11:00pm ESTPlease come back during these hours to speak with a live agent.  This has been happening for months and has happened to me probably a dozen times, so it’s not just a fluke, their hours are just not correct. They are not available to provide customer service during these times. I spoke with a rep about this and they basically said I was lying because they are open until 11pm ET every night and that if I was right it will never happen again, so basically they’re going to do nothing, but lo and behold I tried chatting at 9pm ET and received the message telling me to come back when they are open. This is absolutely ridiculous because I need to chat in order to add more hotspot data because it’s like impossible to do it yourself, and my job reli

1
jdor_Cricket
1 year ago
A
Aanders81Extra
asked in General Account / Profile

Keeping new phone a surprise

We are wanting to upgrade our son's phone for Christmas.  Is there a way to order a new phone and keep it a surprise without him getting a text message that one has been order?

1
J
1 year ago
L
lander127Extra
asked in General Account / Profile

Need to restore lost phone

I reported my iPhone 13 lost/stolen and now that I have found it, I cannot get thru to an agent to restore my service. What do I do. I spent 4 hours on hold or waiting on call backs and agents to chat. 

1
C
1 year ago
J
jgarmanyExtra
posted in General Account / Profile

Why was our phone blacklisted? why the crap are y'all giving us the run around!!!!

Filed a damaged phone claim. received phone, activated it. now getting the run around that it is listed as “lost or stolen” and the phone needs to be taken off the “blacklist” from Asurion. Two cricket agents told us they could not take our number off the blacklist only Asurion could do that. Transferred to Asurion y a cricket agent…. Asurion has NO control of the blacklist and we needed to contact cricket… cricket is now closed cant talk with rep (after hours apparently) and the chat is offline even though it is 10pm est it states they cant chat after 11pm est… go figure!! Called Asurion again, agent wants to send us new replacement phone for the replacement phone we activated yesterday… Most ridiculous customer service I have ever dealt with. Will be looking for new service when we return from our vacation. Yes, we have wasted precious time dealing with this crappy service. Will not recommend cricket unless something is resolved ASAP!!

1
jdor_Cricket
1 year ago
llchainz1
llchainz1Extra
posted in General Account / Profile

cricket app

My cricket app works fine until I go to support and contact then I get a error message and it closes. I've tried installing reinstalling everything nothing works Any ideas?

1
J
1 year ago
bananas805
bananas805Extra
asked in General Account / Profile

My Cricket account hacked into

My cricket account was hacked into and it won't allow me to change my cricket wireless user password ?

1
jdor_Cricket
1 year ago
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UnsatisfiedcricketcustomerStuntman
posted in General Account / Profile

locked iphone11, meet all unlocking requirements, but customer service can’t help

I’m currently stuck in a foreign country where I don’t speak even one word of the language and nobody speaks English. I am unable to use my phone because cricket locked it without me knowing. I can’t put in a SIM card from the country I’m in because of this issue. I brought my own phone with me to cricket, 100% unlocked two years ago. I’ve paid my bill on time for the past two years. I obviously meet the criteria to have it unlocked. But how can I get customer service to help??? The website wants to send me something via text. To my phone. Which is locked to cricket. While I’m in a foreign country. Yea… there’s that…. Using wifi, I talked to my daughter in the United States via fb messenger tonight. She went into a cricket store with me on messenger and was told they couldn’t help, call customer service. She did call. And sat on hold for 30+ minutes. Then a lady with a strong foreign accent that was very difficult to understand took her call. She asked all sorts of questions about the

1
J
1 year ago
M
Mgoodroe9618Paparazzi
asked in General Account / Profile

cricket app not working

After 2 months I have had nothing but issues with cricket, my app has not worked in over a month since Nov 27 2021 I have applied for EBB got approved and it still hasn't been fixed where I get discount on my bill my phone got shut off on 6 of Dec granted cricket did make it right and got my service back up but here it is due again and Sill not fixed  

1
M
1 year ago
R
roseleiningerExtra
asked in General Account / Profile

How to find out if service is down in your area

I am not able to get phone service out in Deer Trail. Is there a way to check and see what area is without service? Who do I notify about this problem?

1
jdor_Cricket
1 year ago
E
Egg80Paparazzi
posted in General Account / Profile

EBB ? getting service cut off amd there lack of social skills with there phone reps.

So here I sit on a hotspot writing this.. I have The EBB and it's active it even shows that I'm enrolled in it on my account but yet I'm told I have to pay 65$.  Bc there's. 5$ activation fee.  Like am idiot I payed for bridge pay on day 1 that I lost my service bc I figured they would have figured it out by now. But I've been on the phone with with there phone reps about a dozen times and I went to the store had them call and there even asshats to there own team members so F them and I hope there kittin dies in there arms while watching yet another video of long dong Johnson and his Texas tunnel and I also hope the crack dealer is out of dope when they need there fix.   Only ppl I know that rip others off are druggies.  So I hope the drip the soap when that day comes.  And ya I feel ripped off bc I held up my end the BBE program held up there end but this lame asshat company witch is owned by AT&T dropped the ball every time.    It's always when I can't afford to throw extra money

1
K
10 months ago
J
jojo4208Extra
asked in General Account / Profile

It’s not fair to the consumer...

The beginning of November 2021 I went into pay my bill for the month of November for my iPhone 11. I had previously owned a galaxy note with galaxy live buds and I saw the significance and the ease that life became once I used those two items together obviously one was built to complement the other. Since I’m a new customer to Apple I wanted that same experience with the iPhone and being in the cold environment and homeless I felt it necessary to make a purchase of some wireless earbuds made by Apple. I had $70 in my wallet after I paid my bill and there was on display right by the cash register a little white box that was so signature of an Apple product I had seen the little white box in previous visits but was always intimidated because I knew they were going to be expensive. My fiancé and I ( now separated largely due to the fighting that ensued after I made the purchase of these earbuds) We’re trying to maintain a long distance relationship and again me being homeless and in the

1
A
1 year ago
L
LishielouPaparazzi
posted in General Account / Profile

getting really frustrating

I've tried chats and I've waited countless minutes on hold for a customer service rep to have a damn pending charge removed from my account. I'm ready to take my lines elsewhere this is ridiculous.

1
C
1 year ago
A
AdouglassExtra
asked in General Account / Profile

package lost over a month ago

I odered an upgrade online on Feb 6th, got confirmation the next day it was being shipped. After waiting for UPS for over a week they lost the phone so I did a claim with them and Cricket on Feb 18th. I have called customer service 7 times and keep getting the same bs that " the backroom will get this handled soon you will hear from them soon" nope not a dam thing... Havent heard back from them. Tried to call yesterday and they sent me to warranty I set a call back and they never called me back. After 4 years of no problems then this happens wtf... Who knows what is happening at cricket??? Where are the bosses? Ive asked to speak to a supervisor, ive been patient and kind to all of the customer service Representatives I have spoke with. I dont know what to do.

1
jdor_Cricket
1 year ago
V
vwhitfieldExtra
asked in General Account / Profile

New phone number

I added my old phone number to act as my main for my cricket account. I actually need a new number not the existing number. Would I have to cancel my order and start fresh, or is there a way someone can help me go about changing this?

1
C
1 year ago
H
helpmePaparazzi
asked in General Account / Profile

activation text messages not coming in to my phone

when signing up at cricketwireless it says a text will come with code.no text message . tried several times, no text message how can i create new account

1
J
1 year ago
R
RoknrollcntrygrlExtra
asked in General Account / Profile

SCAMMED OUT OF SAMS CLUB MEMBERSHIP OFFER, NOT HAPPY

I bought my 1st cricket phone December 28 2021, with an offer for 1 yr Sam's club membership. Never received any txt or email with that info or codes. I went to my local cricket store this week and the KID working there said "oh yeah, they stopped that".  I said I don't care if they stopped that, it was part of the pack I PAID for when buying into cricket phone service, period. He stated " yeah, lots of people are mad about it but sorry lady". WRONG, I want what I was offered. This is obviously a scam. I'm VERY dissatisfied with Cricket thus far for various reasons and I am telling everyone I know in our small town to steer clear of Cricket. They make promises to get you in but no follow thru. ANGRY IN CALDWELL TX

1
J
1 year ago
W
wercsje1Extra
asked in General Account / Profile

Can not login to my account new customer.

Just signed up 4 days ago and can not login to my account and Cricket cant seem to help Any ideas?

1
jdor_Cricket
1 year ago

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