General Account / Profile
- 594 Topics
- 1,498 Replies
I’m trying to activate a brand new Samsung A32 5G that I bought from Target back in January. I’ve bee trying to activate this thing for over a week and they keep telling me the IMEI number is on the blocked list. The customer service reps I’ve chatted with have been useless, and I’ve tried to call twice but gave up after 30 minutes of waiting. I contacted Target they said they sold me a brand new phone and to contact Samsung. I have 3 other lines at Cricket and have had zero issues with them until now.Has anyone else had a similar issue? It seems like I’m being forced to eat the cost of a $200 phone that can’t be activated.
I ported my number into Cricket via phone call. The agent said he set up the free phone for me. Something went wrong and they now say I needed to do it online. Why would such a big company cheat a customer out of a free phone? They know it is a new number so why can’t they just fix it?
Hello!So I bought a cricket phone while I was in the US (because they wouldn’t let me just get a SIM) to use while I was there. Unfortunately on returning to the UK, I thought I would be able to easily log in online and close my account. Not so.SMS seems to be the only way to confirm an account and manage a phone number but of course I can’t recieve SMS outside the USA.I tried turning on WIFI calling to see if that would help, but of course when I toggled it on, I just recieved an error message saying I didn’t have permission to access WiFi calling on “this server”I just want to close the account so I don’t get charged for another month in 3 days.Any advice on how to work around this would be welcomed.
So basically I’ve been with cricket for a whole year and the last 2 or 3 months I have not had service because money has been tight well I try signing into my cricket account and it tells me my account has been deactivated. I tried making a new account but it wants to send a temporary password to the cricket number but I can’t get anything because I haven’t had service. Please help.
Ok I've been a long time customer of cricket and because of the change to 5g, my Samsung galaxy note 9 only works if I switch the network to 3g only. Besides that I let a friend borrow my phone not knowing they were gonna check a sims card they received in the mail. Switching sins cards for a little while cut off my service to cricket. I finally figured out all that had happened and ordered a new sims card. Then cricket tells me I have to get ahold of t mobile to release my number back to cricket. I haven't had t mobile since 1999. I finally figured out where my number was transferred to and got all the information needed to switch my number back to cricket and I continue to receive emails asking for more information. What more do you need? I gave you the account number and who it is transferring from. Turn my phone back on. I haven't had this much problems since t mobile. Thats why I don't have them anymore!!!
Hi,I recently lost my phone (I put it on top of my car, forgot it was there and drove off; it’s currently on the freeway, probably in pieces), I went to the Cricket store but can’t remember my pin number, which I set up few years ago and they’re saying the security question answer is invalid. Since I’m not actually typing in the answer and it’s easy to be spelled incorrectly, I’m wondering if it’s actually wrong or it’s being entered incorrectly, which is still wrong, according to them. At any rate, is there any recourse to getting this resolved? All correspondence is done through the phone which I don’t have access to and don’t remember my pin from however long ago.
Cricket’s chat hours are Mon-Saturday 9am - 11pm ET and Sunday 10am - 11pm ET. But so many times I go to chat within this time frame and am given this generic message: The hours are:Monday - Saturday: 9:00am - 11:00pm ESTSunday: 10:00am - 11:00pm ESTPlease come back during these hours to speak with a live agent. This has been happening for months and has happened to me probably a dozen times, so it’s not just a fluke, their hours are just not correct. They are not available to provide customer service during these times. I spoke with a rep about this and they basically said I was lying because they are open until 11pm ET every night and that if I was right it will never happen again, so basically they’re going to do nothing, but lo and behold I tried chatting at 9pm ET and received the message telling me to come back when they are open. This is absolutely ridiculous because I need to chat in order to add more hotspot data because it’s like impossible to do it yourself, and my job reli
Hello, been trying to login to the cricket app with no luck at all over Wi-Fi after being able to login at 8am this morning. I saw some topics on here where cricket support replied saying its nothing wrong with the app. Cleary there is something in the app that is set to block non-cricket IPs. I’ve seen dozens of messages to @CricketSupport on twitter and on the comments on facebook about the issue.Please Cricket tell me what i must do to fix this issue.
I odered an upgrade online on Feb 6th, got confirmation the next day it was being shipped. After waiting for UPS for over a week they lost the phone so I did a claim with them and Cricket on Feb 18th. I have called customer service 7 times and keep getting the same bs that " the backroom will get this handled soon you will hear from them soon" nope not a dam thing... Havent heard back from them. Tried to call yesterday and they sent me to warranty I set a call back and they never called me back. After 4 years of no problems then this happens wtf... Who knows what is happening at cricket??? Where are the bosses? Ive asked to speak to a supervisor, ive been patient and kind to all of the customer service Representatives I have spoke with. I dont know what to do.
I chatted with a Cricket tech this morning regarding automated emails about changes to my account. On Cricket’s website, under Account Settings>Manage Emails… It states:To unsubscribe from promotional emails, select Save. Note: You will still receive automated emails about changes to your account. As I told the tech, I do not receive automated emails when account changes are made. I upgraded my data plan this morning. If I access the Cricket website or Cricket app, I can see the change took effect. However, I did not receive an email notifying me of the change. As the website states, I should still receive automated emails about changes to my account. I do not. This needs to be addressed for, if nothing else, security concerns. As I told the tech, if my account were compromised, and changes were made without my authorization, I need to receive emails so that these issues could be immediately addressed. I only have a data plan and Hot Spot device through Cricket. The hot sp
Someone Mistakenly Tried to Port My Number Into Cricket, How Can I Get Them to Cancel The Pending Port Request?
I am a Ting Mobile customer on the Sprint Network. According to Sprint customer support, someone on May 2nd tried to port my number into Cricket Wireless. I did not authorize this, and I was completely unaware of this. I suspect that a person tried to port some other number into Cricket Wireless, but made a typo while entering the phone number. Now, I am unable to change from a Sprint SIM card to a T-Mobile SIM card, because there is a “pending port already in progress.” According to Ting customer support, they are unable to cancel the port request. They say that it must be cancelled by Cricket. However, when I call into Cricket, they tell me that I am unable to cancel the port request because I cannot provide the authorization of the account that requested it. I don’t have an account with Cricket, and I have no idea who tried to port my number into Cricket, so I can’t give any authorization info. But, I’m the one who owns the number, and I am able to call in to customer support using
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