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I ported my number into Cricket via phone call. The agent said he set up the free phone for me. Something went wrong and they now say I needed to do it online. Why would such a big company cheat a customer out of a free phone? They know it is a new number so why can’t they just fix it?
Hello!So I bought a cricket phone while I was in the US (because they wouldn’t let me just get a SIM) to use while I was there. Unfortunately on returning to the UK, I thought I would be able to easily log in online and close my account. Not so.SMS seems to be the only way to confirm an account and manage a phone number but of course I can’t recieve SMS outside the USA.I tried turning on WIFI calling to see if that would help, but of course when I toggled it on, I just recieved an error message saying I didn’t have permission to access WiFi calling on “this server”I just want to close the account so I don’t get charged for another month in 3 days.Any advice on how to work around this would be welcomed.
So basically I’ve been with cricket for a whole year and the last 2 or 3 months I have not had service because money has been tight well I try signing into my cricket account and it tells me my account has been deactivated. I tried making a new account but it wants to send a temporary password to the cricket number but I can’t get anything because I haven’t had service. Please help.
Hi,I recently lost my phone (I put it on top of my car, forgot it was there and drove off; it’s currently on the freeway, probably in pieces), I went to the Cricket store but can’t remember my pin number, which I set up few years ago and they’re saying the security question answer is invalid. Since I’m not actually typing in the answer and it’s easy to be spelled incorrectly, I’m wondering if it’s actually wrong or it’s being entered incorrectly, which is still wrong, according to them. At any rate, is there any recourse to getting this resolved? All correspondence is done through the phone which I don’t have access to and don’t remember my pin from however long ago.
Hello. I used to be a customer and I wanted to come back. Thing is, I'd really like to have my old phone number if it's available. Is there any way to request specific digits when starting up service OR when changing the phone number of an existing account?Thank you very much.
I called and spoke to a representative about using a old SIM card because my device wouldn’t stay on and I wasn’t sure why.After giving the representative my SIM card number I wanted to charge it to he said that that SIM card was being used on another line. Kindly confirm what needs to be done as I explained to him this was not possible as the SIM card is in my possession.This is known as a form of identity theft how can I get this fixed.
I changed my pin after several failed attempts to change it through the automated (I wouldn’t receive the confirmation code) I spoke with a representative to have the pin changed. Cricket wireless sent me a confirmation code that my pin was successfully changed but it didn’t confirm my number.How canI confirm I still have my accurate number
I chatted with a Cricket tech this morning regarding automated emails about changes to my account. On Cricket’s website, under Account Settings>Manage Emails… It states:To unsubscribe from promotional emails, select Save. Note: You will still receive automated emails about changes to your account. As I told the tech, I do not receive automated emails when account changes are made. I upgraded my data plan this morning. If I access the Cricket website or Cricket app, I can see the change took effect. However, I did not receive an email notifying me of the change. As the website states, I should still receive automated emails about changes to my account. I do not. This needs to be addressed for, if nothing else, security concerns. As I told the tech, if my account were compromised, and changes were made without my authorization, I need to receive emails so that these issues could be immediately addressed. I only have a data plan and Hot Spot device through Cricket. The hot sp
Dear cricket people,your attitude and CS sucks. You guys never help. No resolutions becasue it is so-called out of their hands (always)are tied and (always) or explanation of what happens. I am mad that I had to kick out more money to keep my phone numbers to keep just to port to my new company. You guys are like a broken record. And you save me no money. Considering all the asprins I needed to take from all the headaches you have given me.You offer no perks to your existing customers. -_- Why is there never any specials to us? Why 25 dollars to upgrade?? never heard anything like that before. Please save that grabbing customer for you. That NOT my job to advertise. I just want to use my phones in one peace. Trade-in phone value is crap. And no I will recycle my phone myself as we all know that you guys reuse these part to rebuild other phones etc. another way to get over people Im sure. So no I will not recommend you guys to anyone. N
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