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Can't believe this scam is still going on since last year. My phone was ported out, reported this incident but have been taken in circles by customer service and store associate/managers, they don't know what to. I have never given away my PIN nor written it anywhere and use it only when calling customer service which i have not done in months.Got a message from Cricket that there were changes made to my account. Soon after that i had no service. Hackers got in my bank account which happens to be the same one i use to pay CricketHackers got in my email and reset my passwords for my back account and made zelle payments. (i used the same email)Hackers applied for a paypal, got approved for credit and used the card online.How can this go unnoticed, this sounds like a script. They do the same exact thing.If not an inside job, tell me if this an external hack and how they got access to the PIN. Did the number get ported out to another company? if not why is it showing another
Your website States You will be charged a $15 number change fee. This does not apply to new customers who transfer a number from another carrier at the time of activation.I took this to believe when switching my number to them I could change my number for no fee. They didn't change my number and now I'm trying to get it down and they want to charge $15. The website needs to be reworded. I am going to switch services now. And will not recommend
I requested an unlock code, line qualifies. Customer care could not get it and placed a ticket to tech Dept. That was over 2 weeks ago and 5 calls, on when was told 2-3business days. How is this acceptable that it remains unresolved and no one in customer care can contact the tech Dept? Why is the floor supervisor the highest person I can speak with?
12- 23-19 Service problems since last week, not repaired after tickets put in! 1 phone/account states private# out going other still no voice mail service! Other accounts in zelienople, Pa. 16063-2929 area having major issues also no texts no service calls not working no voice mail, its been a week! Gonna have to get new service! Im losing business! Never had problems for almost 20 years and I dont use face book. Please please look into into?! Sincerely John
I placed a order on 12/05/2019 My current service was to expire on 12/07/2019 and there were to transfer my number On 12/06/2019 contacted customer support and was told number had be ported so just to wait on phone and service card to activate First next deliver didn't work ok with that On 12/09/2019 I get a email ordered had been cancelled After I had been told number had been ported and everything was good to go Contacted customer support again ( this was done through chat so there would be a record ) when they look at chat transcript they could not because someone had deleted my pin and other info already. At this point i am really realy po my service with other had expired and I was not any shape or form getting any answers from CricketDon't understand why I am being denied service and/or being punish for someone error mistake How can everything be ok on Friday and 2 days later someone screwed it up. Customer service says it is all animated. That is even worse if it is true T
Just wanted to express my frustration with the fact that Cricket never offers any kind of phone deals for current customers!! It seems they only care about gaining more new customers than keeping the loyal customers satisfied as well!! It really sucks and I’m thinking about taking my service to someone who appreciates current customers as much as they do new ones!!!!
I am trying to upgrade 3 of the phones on my account and am having major issues with my online account and app. I am trying to take advantage of the sale that ends today, 12/1/19, and have been trying since Friday morning (now Sunday). I went to the store Friday and the associate told me that I could purchase the phones online instead of waiting in line in store. They told me that I just needed to make sure and checkout separately for each individual phone line. I then made an attempt to do this Saturday morning. I purchased the first phone with no issue, but then when trying to purchase the second phone the system tried to get me to add a line and would not let me purchase any more phones for the other lines. I then contacted customer service and they said I had to add each phone individually to the cart and then check out. They cancelled my original purchase so I could make the new one. Once that was done, I opened my app and saw that I
If I want to port my Cricket Wireless number to another carrier,can I do it while my service is active and after that number is ported,can I change my number in my account so that I can get a new number in my Cricket Wireless account and the ported number is with the another carrier?
I was browsing FB, and suddenly my phone switched to a black screen with the message "Your SIM send a text message."What is going on?? I tried to access text history to see what was sent and to who, but apparently Cricket doesn't offer text log access.Any help appreciated. I don't like my phone going rogue :smileymad:
I used to get text notifications when my bill was due and when I paid my bill. Now I don't get any. How do I add this back on? I need the notifications to remind me because I get so busy I forget to make a payment.Thank you for any help on this.
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