General Account / Profile
- 595 Topics
- 1,498 Replies
Hello,This issue is quite frustrating. I am paid up on my service and I have plenty of data, yet I am unable to RECIEVE text messages. I have had a lot of communication snafus because I was under the impression that people were not texting me as scheduled, when in reality they have done so, but those messages never reached my phone.How can this issue be resolved as quickly as possible so that I do not have to switch providers?
This morning, I got a text notification that my account has been locked "to protect the security of my information." I call the number provided - no option to talk to a person or to talk about unlocking my account. I *finally* get through to a person who tells me this is just because I haven't accessed my online account for a while! Why would I need Cricket to tell me that? And why would I want you to lock my account?I just got back from vacation this morning, so I had a nice panic attack about someone accessing my account information. Why would you send me something like this for what appears to be no good reason at all? It's unclear and misleading and pointless.
My idiot brother sat on my phone and busted it to the point where the screen doesn't even respond, so I can't unlock it nor even call anyone...making customer support nonviable atm. I need a new phone ASAP because I have several job apps I just put in today, and they all have my dead phone's number on them. How the hell do I cancel my account, and how soon could I transfer its number to a new device?
This company does nothing but lie about their service. First my phone just turns setting on by itself, ive got two write ups at work because my volume will just turn on by itself. Second I was suppose to get a free phone but the agent messed up and which i had to get a new number, and pay for my phone. EVEN WITH THE STORE MANAGEER SAYING YES WE MESSED UP, you guys cant credit my account because there isnt one. Also the manager said it to customer service. I have an eye witness top this. Looks like this company is doing fraud things.
Can someone please tell me why there has been no cell service in my neighborhood 89102 for a week now and my provider does not even know a tower has been damaged and no one in my neighborhood has service and my many attempts to use online support is going nowhere...they don't even see that there Is problem with the damaged tower/
Buenas no he podido crear una cuenta por q ya no estoy activo con ustedes y tampoco he podido desbloquear mi zte por qno puedo seguir con sus pasos en crear cuenta y seguir con los pasos y tampoco e tenido una pregunta secreta como puedo desbloquear mi telefono gracias muy amable por su pronta respuesta Google Translation: Good I have not been able to create an account because I am not active with you and I have not been able to unlock my zte because I can not continue with your steps in creating account and follow the steps and I have not had a secret question as I can unlock my phone thanks very kind for your quick response
I set up monthly payments to be taken out on the 3rd, but Cricket takes the payment out a day in advance. Why?? Also I was charged twice for the month of August for my payment. I can't seem to talk to a person, I'm getting the run around and it's starting to piss me off. I've had to call 4 times to get my payment date changed to the 5th OMG WHAT A HASSLE & IVE ONLY BEEN WITH CRICKET FOR 1 MONTH. Is this something I have to look forward to every month on payment day. I HOPE NOT! CRICKET REFUND 1 OF MY PAYMENTS ASAP
I called customer service through wifi calling because randomly my service turned off says my card has no connection they set up a ticket for my phone but now I can't wifi call and it's telling me to contact cricket and I litteraly bought this phone two days ago with no issues. Help?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.