General Account / Profile

  • 690 Topics
  • 1,653 Replies

690 Topics

C
CopithorneStuntman
posted in General Account / Profile

unable to upgrade

I am having difficulty upgrading my son’s phone. I am on the Account Summary page, but there is no option to select a number or upgrade. I am given an option to add a line. But nowhere in the website do I have an option to upgrade. I have gone into the store and they sent me to the website. I went on chat and they were unable to help me. I tried it on Android, IOS and Windows devices.Dio you see the option to upgrade presented to you on your account?

17
Grod_Cricket
4 years ago
B
BobtheRossPaparazzi
posted in General Account / Profile

Text suggestions

How do i make it so it doesn't replace everything I text with a suggestion?

4
Bulldog
4 years ago
A
allemdrExtra
posted in General Account / Profile

Got a new phone but cannot figure out how to order a sim card for it. Keeping same plan and number.

My son got a new phone and I want to get a new sim card for it.  Keeping his old number and keeping plan the same.  I cannot see where I can order a new sim card for that number in my account.  I have done this in the past but it seems something has changed?

1
Grod_Cricket
4 years ago
R
regvance2011Paparazzi
posted in General Account / Profile

Cricket Number Transferred Without Permission

On July 25, 2019 I woke up with no Cricket Wireless cell phone service.  My cell number was stolen!  They managed to get past my PIN and my security question??  Within minutes, I start receiving emails that someone was transferring money out of my online bank account.  I also started receiving notifications from Credit Karma about inquiries to my credit bureau file.  I went to the Cricket store and I had to buy a new SIM card and they were able to get my number back to me. During the 4-5 hours someone else had my phone number, they were applying for credit cards and loans in my name. For the past week, I have done nothing but call credit card companies and banks to issue fraud alerts, change logins, passwords etc.  I was able to recover the several thousand dollars that was almost stolen from my account. Because my cell number was compromised, law enforcement recommended I change my cell phone number.  So I had to go in the store and ADD a second line

2
Landon_Cricket
4 years ago
C
catch210Paparazzi
posted in General Account / Profile

Account Was Compromised

NOTICE!!!!Link below will provide you enough info..Change you PIN , password ASAP!!https://community.cricketwireless.com/t5/forums/postpage/choose-node/true

1
R
4 years ago
D
DianaExtra
asked in General Account / Profile

Ridiculous and mindnumbiny dumb

Wow I used to rave about cricket wireless but now they have really let me down. They manage to lose both mine and my husbands phone numbers and have no way of fixing their mistake. I’ve spent hours othe phone with these people and their attitude is that their hands are tied and offer no resolution or explanation of what happened. These are our business numbers so this is a huge inconvenience. Not one apology from anyone but instead they try to make it sound like it is our fault somehow. We make our auto payments every month and are loyal customers. Please do your job and help people!

4
J
11 months ago
G
garys1990Extra
posted in General Account / Profile

Account Name

How to change account owner name?

1
Grod_Cricket
4 years ago
L
lwnc1959Paparazzi
posted in General Account / Profile

spam text

I just don't understand why CRICKET doesn't AUTOMATICALLY block spam text messages with NO Number Attached......... I am so tired of getting Spam messages that I can't block.Also, why does Cricket send block numbers to VOICEMAIL??? And why doesn't Cricket start AUTOMATICALLY block all spam numbers?

4
G
3 years ago
M
marsPaparazzi
posted in General Account / Profile

Worst customer service

I have never had a problem with Cricket and I've been with them since 2009 however in our area for some reason it's been about 2 months to 3 months where no one in my family plan gets service! Today I spoke with a rep and a supervisor who both told me that they could not help me that I just had to put up with having no service while they charge me!while looking through the terms and agreements they contradict themselves because they state that they know that they cannot check the phone service signal and Tower Service as they do not have access they're only taking a guess also in another paragraph under terms and conditions it states that due to their outstanding customer service they will try to compensate us while they fix the issue and that is clearly misleading and misrepresentation!Availability of Service and CoverageAvailability of Service and Coverage Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavaila

4
S
1 year ago
S
SkingExtra
posted in General Account / Profile

Network?

Is cricket having network issues I haven't been able to use my phone since midnight.

3
V
3 years ago
9
9567465348ccExtra
posted in General Account / Profile

Data

I’m having a problem with my data. It is going so slow. Any reason why?? I can’t even load a page on browser and my videos are buffering. I need this fixed please.

6
Alimentame
4 years ago
S
smitham9Extra
posted in General Account / Profile

Need phones unlocked to use in Paris ASAP

Hi,  we've been on Cricket for about 6 months and in Paris and bought SIM cards to use while here.  Unfortunately, the 2 iphones we purchased when we switched to Cricket are saying that they are locked.  Can someone please help us unlock these 2 phones ASAP so we can get service?  Thank you,

1
Bulldog
4 years ago
A
annisarshaPaparazzi
posted in General Account / Profile

Bank notifications

So I'm signed up through my bank to receive text message alerts regarding my balance, deposits, etc. but I'm not getting any. Bank says it's not their end, has to be my carrier. Any ideas?

0
A
4 years ago
L
lodellbExtra
posted in General Account / Profile

Security

How can I access my account and payments. It says too many attempt. How can I tell if I am hacked?

1
Bulldog
4 years ago
S
sarahadiPaparazzi
posted in General Account / Profile

Use internationally

Respected staff,I have a cricket mobile sim card but i am unable to use it outside the US.Is there any way i can use my sim card outside the US, mainly in United Arab Emirates?Thanks in advance,Sara

3
Bulldog
4 years ago
L
lmarisyPaparazzi
posted in General Account / Profile

Going to Europe on business

Hello I am set to leave this coming Friday to Europe, I really don't want to buy a new phone over there would rather use my iPhone by purchasing a sim card, problem is i have only had my service with cricketwireless for 3 months and I know you have to have it for 6 months before they unlock it, is there a away around this limitation??Thank youLuis

2
L
4 years ago
T
theresaperry1Extra
asked in General Account / Profile

File a complaint

I would like to know how to file a complaint through the corporate office the number that they have keeps ringing busy and every time you talk to one of the customer service representatives and ask them to get you to check over to someone they hang the phone up on you when you ask for a supervisor or anything so I need to reach someone to file a complaint and have someone to listen to those calls because this is ridiculous

27
V
2 years ago
H
Harris1021Paparazzi
posted in General Account / Profile

Privacy

I paid to separate my phone num we and account from another so how can cricket let the account holder I separated myself from Blacklist my phone? The phone belongs to me and I paid to have it removed from his account but yet cricket still let the other account black list it after it was separated and I turn it on in another account? How is this legally possible?

1
Grod_Cricket
4 years ago
P
Pandora27Extra
posted in General Account / Profile

Changing address on Account

How do change to a new address on account using the app???

5
F
3 years ago
N
NVader2000Extra
asked in General Account / Profile

Blocked IMEI = Lost or Stolen!?

I am the sole owner of this device from day one and never had it on another carrier. I have been with Cricket wireless for several years.Just yesterday my IMEI number got blocked for supposedly being reported as Lost or Stolen. Spent near an hour with Chat and was basically told that the only way for an IMEI number to get blocked is to either call my carrier (Cricket) and request that my IMEI number be blocked or log into my account and report it there.So I did no such thing and I am somehow blocked. They it can take 3 t o 5 days to get my phone unblocked. Further into the conversation I was told that it most likely a system glitch on their end. They said  that they could submit to have the IMEI unblocked but there was no guarantee that it would stay unblocked until the unblocked request went through which can take 3 to 5 days.So my IMEI was unblocked for most of the day and then I get a TXT message saying, "Cricket here! We couldn't remove the device with IMEI ending XXXXXXXXXXXX

25
F
1 year ago
J
Jd1988Paparazzi
posted in General Account / Profile

I have seen everything and know what’s going on🤓

I see y’all.

1
Grod_Cricket
4 years ago
A
Akirby0228Extra
posted in General Account / Profile

Cricket customer care

Is it common practice at cricket to charge the customer for your mistakes and poor equipment. I switch my service less then a month ago had to call customer service as soon as I got home from the store. For the last 2 weeks I have been jumping thru every hoop you guys have given me, even took 2 days off work to try and get this resolved. The 2 choices I seem to be left with is either pay for a new sim card, that I have already for once and not received in working order, or I can send my phone in and be without a phone, that I paid for along with service that I'm not receiving, for at least 2 business days. Is this your version customer care? And where is this appreciation your site is boosting about, 20th birthday and we would like to thank you. I would of rather you kept your appreciation if this is what it looks like

1
Grod_Cricket
4 years ago
N
novelist11Paparazzi
posted in General Account / Profile

order cancelled

Everytime I try to transfer my number from Virgin Mobile to cricket online my order keeps getting cancelled. I have done this several times. My address matches my credit card address exactly. Why doesn't Cricket fix this?

4
S
4 years ago
J
johnrandolphRising Star
posted in General Account / Profile

mycricket android app

Hello,I just recently purchased the Moto G 7 Supra from Cricket and the phone came preloaded with the mycricket app but it just won't work.I updated it to the 2.7.2 latest version but it never opens or even lets me get to the log in screen.If I down grade to the previous version, I can get to the login  screen but after inputting my name/phone number and password, it goes to another screen where it looks as though it shows a activity/progress bar, but then nothing happens and I can't log in.What's weird is that I can download the mycricket app to another one of my unlocked phones not using Cricket's service, and I can log in just fine, but a phone bought from Cricket and preloaded from Cricket doesn't work.I would uninstall it and reinstall it but there doesn't seem to be any way to do that.Anyone have any ideas as to what I could try?Thanks.

9
S
8 months ago
L
little_lovellyExtra
posted in General Account / Profile

Plans

Does Cricket offer a Daily Plan?

1
D
4 years ago

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