General Account / Profile

  • 642 Topics
  • 1,650 Replies

642 Topics

M
msparks18Extra
asked in General Account / Profile

My phone

Can I get my phone replaced I don't have insurances & mine is cracked?

2
K
4 years ago
F
Flamy33Extra
posted in General Account / Profile

Not enough money

What can I do if I don't have enough money to pay for the bill till tomorrow morning but I'm wanting to get the bridge payment started?

2
AshrafsFerison
2 months ago
M
Makenna154Extra
posted in General Account / Profile

unlocking phone

I do not have cricket but i nesd a number and stuff to unlock it what dk i do

1
BillyM_Cricket
4 years ago
K
KeelhaulExtra
posted in General Account / Profile

Received 'changes were made to my cricket account' text message

Received text stating changes were made to my account and was provided a link to view changes.. After logging in theres no indication that changes were made to my account. And i never made changes so what gives? Also when trying to view details of my plan i get a pop-up stating that im unable to view details at this time with the header saying 'grandfathered plan' in place. Wtf?

1
BillyM_Cricket
4 years ago
U
user1688Extra
posted in General Account / Profile

I see I can use my phone number as my Username now, how do I change it?

Hello: I wish to change my Username to my phone number now, please tell me how I can do it? Thank you,Mary Beth

1
BillyM_Cricket
4 years ago
M
MichaelormeExtra
posted in General Account / Profile

Added line

I activated my daughters phone but it was added to my plan. How do I change her line to a separate account?

1
BillyM_Cricket
4 years ago
U
UkeDogPaparazzi
posted in General Account / Profile

Why can't I see my MONTHLY TOTAL DATA USAGE (instead of each day's)?

It's LAME that you don't total up each month's data usage, and make that available for us to see!Instead, you show EACH DAY'S DATA USAGE for up to a month at a time.This applies both to computer access and the myCricket app via a phone!So, if we want to see what we're using a month, we are forced to manually total it ourselves?Could it be that you fear that we might realize we don't need the data amount we are already paying for, and therefore would switch to a lesser (cheaper) plan?

5
U
4 years ago
G
GloriaPaparazzi
posted in General Account / Profile

Does Cricket (AT&T) sell my location data?

I was watching the news. Last year telecoms promised to stop selling our location data. Now it appears at least some are still selling our location data.Is my data being sold?

3
BillyM_Cricket
4 years ago
G
GiggledickPaparazzi
posted in General Account / Profile

Phones for everybody (except you)

Like some of the other customers that I see on posting here I've been if Cricket customer for 5 years and can't understand why they don't give any attractive or economical phone upgrades to people have been long-time customers but somebody walks off the street can get a brand new phone for free the other companies do the same thing and no I don't need a warranty for my planned obsolescence phone that will give out in a year or two and also pay an excessive connect fee when it happens ,so I'll see you in a year or two when I need a new phone Cricket

5
B
3 years ago
M
MegantronExtra
posted in General Account / Profile

Callers receive out of service/invalid number recording when calling me

Certain county numbers when calling me receive a recording saying that check the number they dialed and try again

1
BillyM_Cricket
4 years ago
H
Hmurphy28Extra
posted in General Account / Profile

lost phone/call forwarding

Hello i have service with this company already and i have miss placed my phone i was wondering if my protection payment covers that and if so how much it would cost to replace the phone and sim card

1
BillyM_Cricket
4 years ago
H
HeatherNjamiExtra
posted in General Account / Profile

Upgrade/return fees om multiple line account?

Dissatisfied with customer service from cricket on my 3rd line on account. Cricket store in Houston, TX has taken advantage of the elderly (my mother) as far as charging of fees. I want refund of $25.00 for fee that should be $3 fee.

1
M
4 years ago
J
Joeyjr24Extra
posted in General Account / Profile

Help,

I have a phone number to cricket but my phone got stolen so I need help get my account information

1
BillyM_Cricket
4 years ago
J
JeffExtra
posted in General Account / Profile

Transfering Number

Just bought the unlimited plan from cricket, received the "You're Almost Done - Confirm Your Number Transfer" email, clicked on "Update My Information" link, entered the pin numbers for the phone numbers (they're all in the same account), go to click submit, and it just keeps asking me to click submit. Will the sim cards still be delivered? Or do I need to figure this out

3
Bulldog
3 years ago
9
9194126939Paparazzi
posted in General Account / Profile

records

How can I get a copy of my phone records?

1
Grod_Cricket
4 years ago
A
adrienneavnpPaparazzi
posted in General Account / Profile

customer service

who can you contact besides the 1 800 cricket. i cant get anywhere with them. i ordered a phone they sent it to the wrong address, i had to have ups intercept the package and send it back to them. they have had the phone since Dec. 5 and still have not gave me a refund. every time i call i get a difderent story and they apologize i was misinformed but really isnt there something i can do? i have called the corporate numbers i have found online, they dont work. has anyone been in this situation and what did they do?

4
M
1 year ago
F
Fred_WPaparazzi
posted in General Account / Profile

Existing Loyal Customers

I have been using Cricket for almost 5 yrs and overall have been very happy with the coverage and service.  I do not understand why as a loyal customer I do not get the same prices on Phones as a new customer.  Is Cricket encouraging me to get a number from a different carrier and than port it in to get these prices???  Help me out here guys.  Your marketing genius can do better than this.  I am currently looking to upgrade my wife's phone.Fred Whitaker

7
4
3 years ago
G
gina381Extra
posted in General Account / Profile

Deactivate

How do i deactivate a line on my acct

2
C
2 years ago
P
ptlove720Extra
posted in General Account / Profile

update address

My address on my account is not correct..  How can I update it?  I have looked everywhere online.

2
Bulldog
3 years ago
W
wjusticeExtra
posted in General Account / Profile

Cricket account shows a different phone than I have

Cricket wireless account shows different phone than I have

2
R
3 years ago
P
patch15Extra
asked in General Account / Profile

Can I remotely suspend my account?

A "friend" borrowed my phone for the evening.  That was last Thursday.  Seems they don't want to turn it loose.  Some friend, huh? Is there anyway I can remotely suspend my account so they can't make calls / text?Thanks! 

2
S
3 years ago
N
Njeri1993Extra
posted in General Account / Profile

Customer Service

It's been two weeks since I added a line to my account and was supposed to receive my line in one business day and after relentlessly calling no one seems to know how to resolve this issue and on going to the store in person the guy there was just soo rude and asked me to get a new phone..All I need is another line for my other phone which is working perfectly fine and a cricket phone for that matter. So can someone please help me resolve this issue or maybe it's just time to find another provider who can meet it's customers needs..

3
R
2 years ago
J
JDPaparazzi
asked in General Account / Profile

Mailing address change

This is the company in the world where I have an account and cannot change my mailing address online.  Am I missing something here?  If I am, please tell me how to do it.  

9
H
2 years ago
U
user112418Extra
posted in General Account / Profile

Data

Does each line have their own five gigs or is the account usage five gigs to share for all five lines

1
BillyM_Cricket
4 years ago
K
kblesterExtra
posted in General Account / Profile

Upgrade a line and use old phone on a new line

What I have now:Line 1 with Phone ALine 2 with Phone BLine 3 with Phone CWhat I want after:Line 1 with Phone D (New)Line 2 with Phone BLine 3 with Phone CLine 4 with Phone A (Previously on Line 1)Do I need to fully complete and activate the upgrade on line 1, then come back and select "Bring my Own Phone" for the new line? Can it all be done in one shopping cart transaction?

1
D
4 years ago

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