General Account / Profile
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My phone was deactivated for non payment over a year ago. I was in prison for a year and my Google account is linked by 2 step verification to the old number only. Is there a way to find out if the number is still available and maybe perform a one time text message? All of my accounts are linked to that Google account and I'm having trouble recovering them all.
For the last two days my iPhone SE has been running sluggish and just tonight it’s not connecting to the cricket network and won’t let me make calls. It’s not just my phone either. It’s my moms phone which is apart of crickets network and my dad who is also a cricket customer. I need my phone for my job. Should I just take it into a cricket store?
Is there any possible way for Cricket to unlock our phones to change service provider without having to wait until January because of nonexistent signal?
When Cricket Wireless changed the antennas in Puerto Rico from the service provider AT&T to the antennas of ClaroPR, the quality of the signal worsened for the 5 lines that are on the Cricket Plan. In addition, the solution from Cricket sent by text was to change the mobile network settings was to change to International Data Roaming and it worked for some time. Nevertheless, with the passing of Hurricane Fiona the signal was irrevocably horrendous. All 5 lines were not even able to send texts nor call, which prompted us to go out of our homes into more populated areas in order to have some signal. That was 1 month ago and still there is no signal even though in the map it shows that there is signal where I live. This has prompted us to change service providers but since 2 of the phones in the line were recently bought, those phone numbers cannot be unlocked to change service provide until 6 months have passed. I have talked with customer support but it is completely unfair to have
I have lived at my address since 2017. I have zero bars at my house at all times. If you want to make a call, you have to stand in the kitchen next to the window. I miss several calls daily. I have my settings on wifi calling. I contacted cricket today and they said the signal is good at my house. They suggest buying a booster. Is this my only option? Reviews are not good, hit or miss. I get all text messages that I am aware of. Any suggestions? I appreciate any feedback. Thank you.
I ordered a phone on Cricket Wireless on September 4th I paid through affirm. I waited for weeks never got the phone finally called canceled the order on like September 17th. Had to repeatedly call because in October they still haven't processed a refund so I'm paying for a phone I never received. Customer service is seriously lacking at one point I was on the phone on hold for hours. Here we are in November still no refund processed never got the phone and I am still paying on a phone I never received! seriously never use Cricket Wireless! #cricketWirelessrippedmeoff
Hello. I used to be a customer and I wanted to come back. Thing is, I'd really like to have my old phone number if it's available. Is there any way to request specific digits when starting up service OR when changing the phone number of an existing account?Thank you very much.
I called and spoke to a representative about using a old SIM card because my device wouldn’t stay on and I wasn’t sure why.After giving the representative my SIM card number I wanted to charge it to he said that that SIM card was being used on another line. Kindly confirm what needs to be done as I explained to him this was not possible as the SIM card is in my possession.This is known as a form of identity theft how can I get this fixed.
Am I the only one constantly experiencing no service? I have tried calling cricket time and time again but to no avail. I have experienced rude agent after rude agent. I am so confused on why these agents are so upset. If you hate people why are you working with people? I have gone through more nonsense with cricket in a year than I have experienced in a 20 year period with one of (what I thought was the worst phone carriers in the world), Sprint. I will get this rectified today. At this point, with all due respect….. I. Refuse to stay quiet. I will. Reach out to all of my networks, all of my followers, all. Of my businesses to. Try and. Get this issue resolved. I. Have. Had no. Service. For 3. Days now. I see now after trying to reach cricket time and time again that this company does not care. I am over it and I am going above and beyond to create traction about this nonsense I keep experiencing…. I was able to capture one agents info……every other agent either transferred m
I changed my pin after several failed attempts to change it through the automated (I wouldn’t receive the confirmation code) I spoke with a representative to have the pin changed. Cricket wireless sent me a confirmation code that my pin was successfully changed but it didn’t confirm my number.How canI confirm I still have my accurate number
I purchased an iPhone 14 through cricket online on sept 28. I tried to activate on oct 7 and immediately Â was unable to complete activation. Â Apparently the iPhone 14 w/ an esim is beyond crickets capabilities I reached out to them via chat, they created a ticket and they tried to call me, my phone blocked it automatically. So I called back. I was informed that the activation issue with my phone was being handled by their “BACK END TEAM” and that I would have to wait for them to call me back and they would not take my call. I have not heard from them since and have called countless times just to be told time and time again by the reps that they can not help me and I have to wait for this top secret back end team to reach out to me. They refuse to unlock a phone they sold me that they can not fix. I need help contacting a real person at cricket that is actually concerned with customer service and resolution. I hate cricket and can not wait for this phone to be free of them. They will
Due to many failed login attempts I am not able to login, and now my account is locked. i am late on making my monthly payment, therefore i can't receive messages from cricket in regards to getting a new password. It's after hours and Cricket is closed ..i am trying to make a payment but cant see my balance due ..because i cant get any messages . I feel that by email is best when it comes to communication between cricket and customer due to situations like mine . Please help and Thank you Laura Salgado
Hello All, my phone number and my daugher number was ported by someone else and changed the 4 digit pin as well, i have been using this Iphone 7 and same sime for last 5+ yrs.when called Cricket customer they are saying number is activated in new sim card and Galaxy i9 not sure how to deal this, can i get the old number back Thanks
I don't understand why it is so hard to for one give good customer service. and two, get my phone back on line. 10 days later, I have lost three accounts at work, because my phone isnt working, and its as if no one at cricket seems to give two hoots about it!!!!! I want my damn service fixed, or im taking five accounts away from them!!!
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