General Account / Profile

  • 675 Topics
  • 1,687 Replies

675 Topics

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EduardoMJ87Extra
asked in General Account / Profile

I need unlock code galaxy note 9

I need unlock code galaxy note 9

1
jdor_Cricket
9 months ago
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CanesTNPaparazzi
asked in General Account / Profile

Help setting up account

I bought a hotspot in a Cricket store.  When I try to setup an account online. It asks for a phone number for verification, but, I have a data only plan so I don't have a Cricket number.  How can I setup an account to monitor my data usage?

3
K
4 months ago
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imjustatempExtra
asked in General Account / Profile

canceled phone follow-up?

Hi, I switched banks and forgot to update Cricket so the phone service is cancelled.  Do I need to do anything now?  I don't use the phone so I don't want to renew, but I don't want to have credit issues or look like a bad guy.

1
J
2 years ago
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DalekruczynskiExtra
posted in General Account / Profile

My reward points

Used my reward points to purchase play store gift cards. Where would I find these cards or get access to the dollar amount I purchased?

1
M
2 years ago
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IabckidsExtra
asked in General Account / Profile

Upgrading

Why is it that after being a responsible customer for so long, there are no discounts for upgrading your phone? They charge the amount they sell for everywhere. Not to mention, I haven’t upgraded once in three years. But new accounts get a $300.00 discount.I understand new accounts are important but most of those new accounts are due to your current customers word of mouth.Current customers and their history should account for something with upgrades, shouldn’t they?

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jdor_Cricket
3 months ago
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Phonebill
asked in General Account / Profile

Sign up Mistake

How do I deactivate my community account it was made by mistake not realizing that this is what i was signing up for. I don’t need this because I don’t have a cricket account 

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jdor_Cricket
1 year ago
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Just-JakePaparazzi
asked in General Account / Profile

Honestly wondering why I don't find a new provider.

Honestly, the reason I joined cricket was because I needed a new phone and they offered a free one if I switched from my old provider. The service is choppy at best, the cost is pretty high, and I have had nothing but issues making payments. I have issues with autopay because every time I try to set it up “There is a problem with the server right now, try again later.” When I try to make a manual payment, it says my card info is incorrect which is false. I’ll enter it in around 8 times and it won’t go through. Chat support is a joke and only tells you to call 611 anyway so just avoid using that option. I called 611 about my payments issues and they basically said “sorry, we can’t help you. call your bank.” So that was another 30 minutes of hold time that I sat through for nothing. I will be looking at other options for phones. This is just absolutely ridiculous. 

2
J
6 months ago
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Phillip54Extra
asked in General Account / Profile

activation

I keep  getting  email to activate  my phone  after I upgraded  it it's already activated. Says if I don't activate  it my serv will  be canceled  and we have 2 phones on.my account 

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jdor_Cricket
3 months ago
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stephkissmanExtra
asked in General Account / Profile

porting Scam and no answers

Three lines on my account were illegally ported a week ago to another carrier. I was told I wojld hear something within 3-5 business days. Times up! I called back today and after being on hold for 15 min then hung up on immediately and calling back and waiting AGAIN I was told it is still being investingated and I should hear something by Tuesday. Meanwhile my daughter was out of state when this happened and had to pay over $60 to get a new line. Cricket refuses to help with this even though it’s Crickets system that has been hacked. I also had to pay for a new line and my boyfriend has had no phone for a week now. I asked if the fees could be waived for another line so he could have a phone while we wait and was given a $10 credit? THIS IS RIDICULOUS!! I have been a Cricket customer for over six years and you refuse to make this right. I need my numbers back. My daughter is now locked out of her school account and I’ve had several other accounts that have been accessed due to your lac

1
C
2 months ago
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joebaker825601Extra
posted in General Account / Profile

Bad Experience

I just want to say here and everywhere that I can post. Cricket has horrible customer service. I’ve had my iPhone for a month, and I just got transferred to Arkansas with my job, my phone has no service here so I called you guys for help. Well that was a joke, no help at all, except to tell me that I could continue to pay my bill for 5 more months with no service and then they would release my phone, I mean really, who would be stupid enough to do that? I am only going to be here for a few months, and was going to switch back when I moved back. Anyway, we are going to be done with your no help at all company. This iPhone will make a good paper weight I guess. Thanks a lot.

5
U
3 years ago
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Ejackson58Extra
posted in General Account / Profile

Remove from mailing list

I received an unsolicited letter from Cricket asking me to switch and visit my local store. I do not want to receive snail mailings. How do I get removed from Cricket’s mailing list?

1
J
4 years ago
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kungfubattleExtra
asked in General Account / Profile

Phone Lost Abroad?

I lost my phone on a train in Germany yesterday and have two pressing issues:I cannot access my Cricket account because I have forgotten my username/password and have no phone for things to be texted to. At minimum I’d like to cancel the autopay feature. I have ordered a new cellphone but would like the same number as my old phone (I have no idea how to do this).I would greatly appreciate any help! Thank you!

1
jdor_Cricket
3 months ago
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Alfredo GutierrezExtra
asked in General Account / Profile

sim cars

I would like to know if I can activate my sim car that I haven't use for the last 18 months

1
Bulldog
2 years ago
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PennPfiffnerExtra
posted in General Account / Profile

cultural insensitivity

How could a Cricket executive decide to send an advertisement on Easter Sunday morning?!?  That is the most sacred of the Christian holidays.  The text arrived on my Cricket phone at 7:16 in the morning.  Bad enough an advertisement is sent early on any Sunday morning, but how culturally insensitive do you have to be to send a commercial message on Easter?

3
E
18 days ago
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Ramennewdle69Paparazzi
asked in General Account / Profile

connection

So I ha e only two devices I connect to my hotspot and one of them is my smart TV , the issue just started recently it keeps disconnecting for no reason as I don't download anything I simply just watch tv.... double .u. tee. eff  bruh 

1
J
9 months ago
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JMG82Paparazzi
posted in General Account / Profile

Very Upset With Cricket Wireless

I have held an account with cricket for about 5 years - with a 5 line family plan. I have paid on time every month and I have never had issues. This past May my family and I moved to the Florida Panhandle (we established our service in Tampa). Since moving, our reception is spotty or non-existent. After several calls to customer service and many visits to the local cricket store, no one can help me fix this BUT they are all quick to suggest I buy something else from them. I have purchased new SIM cards, had our phones reset, you name it - all in a week - with no results. This is very disappointing and as soon as we find another company, we are taking our business elsewhere.

4
J
3 years ago
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Mruby1979Extra
asked in General Account / Profile

Cant upgrade

I'm trying to upgrade to a new phone but it says I have a line of service not activated yet.

1
J
1 year ago
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vancevanse012Extra
posted in General Account / Profile

How to recover forgot Mac Password? Help me

I’m a user of apple mac and have an account with apple mac. So before two days, I am trying to login into my account, but I am facing technical faults. It is showing that I have forgotten my MAC password, so I am looking for the solutions for recovery of Forgot MAC password. I want to take online technician’s help or support. Can anyone tell me the ways to recover forgot MAC password?Apple Mobile Device ServiceApple Phone Support 

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Bulldog
3 years ago
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Enav49Extra
asked in General Account / Profile

Im NOT getting text notifications when i make a payment?

I used to get text notifications when my bill was due and when I paid my bill. Now I don't get any. How do I add this back on? I need the notifications to remind me because I get so busy I forget to make a payment.Thank you for any help on this.

1
J
3 years ago
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Akirby0228Extra
posted in General Account / Profile

Cricket customer care

Is it common practice at cricket to charge the customer for your mistakes and poor equipment. I switch my service less then a month ago had to call customer service as soon as I got home from the store. For the last 2 weeks I have been jumping thru every hoop you guys have given me, even took 2 days off work to try and get this resolved. The 2 choices I seem to be left with is either pay for a new sim card, that I have already for once and not received in working order, or I can send my phone in and be without a phone, that I paid for along with service that I'm not receiving, for at least 2 business days. Is this your version customer care? And where is this appreciation your site is boosting about, 20th birthday and we would like to thank you. I would of rather you kept your appreciation if this is what it looks like

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Grod_Cricket
4 years ago
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NickExtra
posted in General Account / Profile

Account got deleted

My account was deleted after not paying for 2 months. I understand it's erased and I can't get it back. Do I just need to get a new sim card and make a new account?

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Landon_Cricket
3 years ago
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MCOACHPaparazzi
asked in General Account / Profile

ported number going on 16 days

Same story I am reading. Customer since 2014. Number ported out 16 days ago. 3.cases crested, no help from Customer service. Called AT&T since they own cricket. Found more information from AT&T and the Verizon where my number was sent. Seems cricket and A I artificial intelligence is now a scammers dream come true! I would not recommend  cricket to anyone after all my years with them. Filled FCC , FTC complaints. Also filed FBI IC3 complaint. Do the leg work yourself find your number and pressure cricket. 

1
M
9 days ago
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caligatorExtra
asked in General Account / Profile

Phone not calling or receiving calls

My wife, myself and daughter all have Cricket wireless.  my number is 619 701 0130, wife’s is 619 701 6516 and they both work perfectly.  My daughter just got a new iPhone X and we inserted her sim, and it shows Cricket Wireless on the home screen… but when ever she makes calls, no sound and then it cuts off.  When we call her it goes straight to voicemail.  Her number is 760-496-4956.  She can’t even call 611.  Can you help? 

1
M
15 days ago
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CnsalExtra
posted in General Account / Profile

amazing employee

I want to brag on an employee name Jonavieve. The other day my husband called to get my daughter’s phone turned off. She’s 12, you know how it is. Well instead of just suspending her service, he said the phone was lost. When I called to get it back on Jonavieve said she had to get a ticket and it would be up to 10 days. She did get it back on right then, but said it was still on a block list, and could be cut off again. I want super happy, but was fine with it. We got off the phone and she called back just a couple of minutes later. She said since her shift was over, she was able to stay and research it some more. She was able to get it off the block list, and she wanted to let me know we wouldn’t be having any more problems. She was super nice and helpful, and she stayed at work a few extra minutes to see what else she could do. What a great employee!! She’s a keeper!  (I have her employee number if you want it.) 

1
D
2 years ago
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kblesterExtra
posted in General Account / Profile

Upgrade a line and use old phone on a new line

What I have now:Line 1 with Phone ALine 2 with Phone BLine 3 with Phone CWhat I want after:Line 1 with Phone D (New)Line 2 with Phone BLine 3 with Phone CLine 4 with Phone A (Previously on Line 1)Do I need to fully complete and activate the upgrade on line 1, then come back and select "Bring my Own Phone" for the new line? Can it all be done in one shopping cart transaction?

1
D
4 years ago

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