General Account / Profile

  • 620 Topics
  • 1,562 Replies

620 Topics

P
PeeExtra
posted in General Account / Profile

Pictures

Current customer. Have a new phone. None of my pictures are on the new phone.

1
J
4 years ago
A
ashfExtra
posted in General Account / Profile

Kudos to customer service agent Gabriel S.

I just want to say thank you to Gabriel S. They helped resolve several issues with our Cricket account quickly, correctly, respectfully, and in a friendly manner. Kudos!

1
Grod_Cricket
4 years ago
K
KarenExtra
posted in General Account / Profile

Bill Pay

Here's my question. Why the he*l are you now charging $3. for paying our phone bill through the automated phone system?!?! I find that to be a whole lot of BULLCRAP!!

1
Grod_Cricket
4 years ago
A
AngellinzExtra
posted in General Account / Profile

can't remember my security question

I can't remember my security question i need it to sign in into my account, because i forgot my password.

3
M
4 years ago
F
Flamy33Extra
posted in General Account / Profile

Not enough money

What can I do if I don't have enough money to pay for the bill till tomorrow morning but I'm wanting to get the bridge payment started?

1
J
4 years ago
M
Makenna154Extra
posted in General Account / Profile

unlocking phone

I do not have cricket but i nesd a number and stuff to unlock it what dk i do

1
BillyM_Cricket
4 years ago
K
KeelhaulExtra
posted in General Account / Profile

Received 'changes were made to my cricket account' text message

Received text stating changes were made to my account and was provided a link to view changes.. After logging in theres no indication that changes were made to my account. And i never made changes so what gives? Also when trying to view details of my plan i get a pop-up stating that im unable to view details at this time with the header saying 'grandfathered plan' in place. Wtf?

1
BillyM_Cricket
4 years ago
K
KamyettExtra
posted in General Account / Profile

Call Forwarding

I am needing to forward my calls to another cricket line. I need basic info. I am old and not tech savvy.Is this all in settings? Thanks for your help. 

2
C
4 years ago
G
GloriaPaparazzi
posted in General Account / Profile

Does Cricket (AT&T) sell my location data?

I was watching the news. Last year telecoms promised to stop selling our location data. Now it appears at least some are still selling our location data.Is my data being sold?

3
BillyM_Cricket
4 years ago
U
user1688Extra
posted in General Account / Profile

I see I can use my phone number as my Username now, how do I change it?

Hello: I wish to change my Username to my phone number now, please tell me how I can do it? Thank you,Mary Beth

1
BillyM_Cricket
4 years ago
M
MichaelormeExtra
posted in General Account / Profile

Added line

I activated my daughters phone but it was added to my plan. How do I change her line to a separate account?

1
BillyM_Cricket
4 years ago
M
MegantronExtra
posted in General Account / Profile

Callers receive out of service/invalid number recording when calling me

Certain county numbers when calling me receive a recording saying that check the number they dialed and try again

1
BillyM_Cricket
4 years ago
H
Hmurphy28Extra
posted in General Account / Profile

lost phone/call forwarding

Hello i have service with this company already and i have miss placed my phone i was wondering if my protection payment covers that and if so how much it would cost to replace the phone and sim card

1
BillyM_Cricket
4 years ago
H
HeatherNjamiExtra
posted in General Account / Profile

Upgrade/return fees om multiple line account?

Dissatisfied with customer service from cricket on my 3rd line on account. Cricket store in Houston, TX has taken advantage of the elderly (my mother) as far as charging of fees. I want refund of $25.00 for fee that should be $3 fee.

1
M
4 years ago
J
Joeyjr24Extra
posted in General Account / Profile

Help,

I have a phone number to cricket but my phone got stolen so I need help get my account information

1
BillyM_Cricket
4 years ago
9
9194126939Paparazzi
posted in General Account / Profile

records

How can I get a copy of my phone records?

1
Grod_Cricket
4 years ago
B
BGazdecki419Paparazzi
asked in General Account / Profile

Move a phone number to a phone I already own?

I am considering upgrading my current phone and want to then use my current phone to replace a phone on another line that is older and doesn't work very well anymore. Is that still considered an "upgrade" for the other line that would require a $25 charge, or is there a way to move it without any charges? I checked and unfortunately the old phone uses a larger SIM card than my current phone, so I can just simply swap cards.Thanks!

10
B
4 years ago
S
SamayatPaparazzi
posted in General Account / Profile

Very rude and disrespectful

I brought my number over from another company. I was told I could add insurance to my plan. Well after everything was done I couldn't add anything. This company is nothing but a liar and will say anything to get your money. I spoke with two supervisors who didn't care about what I was going through cause they already took my money.

4
E
4 years ago
J
Jace7613Paparazzi
posted in General Account / Profile

Promo codes

Where do I find the cricket page for entering and activating my promo code??

3
C
4 years ago
U
user112418Extra
posted in General Account / Profile

Data

Does each line have their own five gigs or is the account usage five gigs to share for all five lines

1
BillyM_Cricket
4 years ago
S
skscricket62Paparazzi
posted in General Account / Profile

usage view skewed

The data usage view shows individual data transactions by date, but does not show summary of usage by month.this is a very useful information, that gives customers the trend of their data usage and ultimately budget their data plan for future.  

5
M
4 years ago
K
kblesterExtra
posted in General Account / Profile

Upgrade a line and use old phone on a new line

What I have now:Line 1 with Phone ALine 2 with Phone BLine 3 with Phone CWhat I want after:Line 1 with Phone D (New)Line 2 with Phone BLine 3 with Phone CLine 4 with Phone A (Previously on Line 1)Do I need to fully complete and activate the upgrade on line 1, then come back and select "Bring my Own Phone" for the new line? Can it all be done in one shopping cart transaction?

1
D
4 years ago
B
BelloLAPaparazzi
posted in General Account / Profile

Unlocking a Phone

When you read the unlock code rules it states "The device you want to unlock has been active for at least six (6) months of paid service." Does that mean you need to be a Cricket paying customer for 6 months or you have to actually USE the phone for 6 months??? I HATE HATE HATE my phone. I have been a customer for 11 months now and keep switching back to my old unlocked phone because I hate this one so much. So I am not sure how much I have actually used it. I wanted to sell it to help pay for a new phone and I think it's worth more if it's unlocked! Thinking of cutting all ties with Cricket at this point as I am soooooo frustrated! Anyone know for sure how this rule works?

3
BillyM_Cricket
4 years ago
A
AQU2307Extra
posted in General Account / Profile

account unavailable

Why cant I log into my account and pay my bill ?

1
J
4 years ago
S
star2007Extra
posted in General Account / Profile

Account password

Can additional phone lines on my account have it's own pass code to access only the information for that particular line?

1
J
4 years ago

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