General Account / Profile

  • 691 Topics
  • 1,654 Replies

691 Topics

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little_lovellyExtra
posted in General Account / Profile

Plans

Does Cricket offer a Daily Plan?

1
D
4 years ago
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rupExtra
posted in General Account / Profile

Remove one line from current 5 line plan

Hello,I am trying to remove a line from family cricket plan but I am unable to do so.I have tried using the app and website : But no option to remove line is availableTried reaching out to cricket store : The person in-charge said 611 would doTried calling 611 : No help, because no options to remove line or change account settings available.PM to Cricket wireless Facebook page : No response Need help urgently. Please get back to me as soon as possible.

1
BillyM_Cricket
4 years ago
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BptExtra
posted in General Account / Profile

Please help!!! Phone line suspended for " violating wireless agreement"

Last night I checked my phone and I checked my voicemails and my phone was suspended. I go online to my account and yep my line is suspended. I call pick option to reinstate my line and a recording says no one is in the office call again tomorrow. I called a few hours ago and the smug little representative wouldn't even consider turning my line back on.

1
BillyM_Cricket
4 years ago
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normajp57Paparazzi
posted in General Account / Profile

Not receiving MMS texts but I can send them

hello, I haven't been receiving MMS texts, like group chats or pictures. I can send but not receive. I reset my APN settings, it would work but eventually stop again.I changed the SMS app to FB Messenger and Textra, same thing.I restored my phone and same thing. Android motorola e5 cruise thanks

6
T
2 years ago
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PennPfiffnerExtra
posted in General Account / Profile

cultural insensitivity

How could a Cricket executive decide to send an advertisement on Easter Sunday morning?!?  That is the most sacred of the Christian holidays.  The text arrived on my Cricket phone at 7:16 in the morning.  Bad enough an advertisement is sent early on any Sunday morning, but how culturally insensitive do you have to be to send a commercial message on Easter?

3
E
3 months ago
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Dthhamill22Extra
posted in General Account / Profile

Sim Not Working!!

I took my Sim card out of my LG Xpression while it was turned on, then put it right back, and now i have an icon at top screen of sin card with lone drawn through. Like its not recognizing my sim for some reason. I turned phone off, took sim out, cleaned it, reinstalled. Powered phone back on and still did nothing. HELP PLEASE!?!?!?!

3
Marlena_Cricket
2 years ago
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rocaelExtra
posted in General Account / Profile

SMS carrier forwarding

Hi, I want to setup sms fowarding with the carrier,like call forwarding herehttps://community.cricketwireless.com/t5/General-Account-Profile/Call-Forwarding/td-p/78Call fowarding works, but sms doesnt, using*21*[mobile number to divert to]*16# SENDAnyone that know how to make it work?

2
J
1 year ago
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syedwaPaparazzi
posted in General Account / Profile

Unlocking Phone

I have had cricket since December '09 and I bought an S9 along with the sim card. I wanted to have it unlocked so I could use it while traveling but,1)There's no intl roaming in London2)The phone is locked to cricketSo I spoke to the customer services and I was told that I need to be paying for an active service for 6 months (which is fair), but I just found out that despite having paid since Dec '18, I still have 177 days (half a year) left to unlock it. I occasionally put my sim onto my older phone and that seems to be the issue (according to cricket).Is there any sensible rep from the company who can sort out my issue? 

1
S
4 years ago
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Ejackson58Extra
posted in General Account / Profile

Remove from mailing list

I received an unsolicited letter from Cricket asking me to switch and visit my local store. I do not want to receive snail mailings. How do I get removed from Cricket’s mailing list?

1
J
4 years ago
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Turtles77Paparazzi
posted in General Account / Profile

Also (not a question) I want both my new phones unlocked

Yes I know the requirements. An I have an unlimited plan for both. I have screenshots of the requirements with the parts the apply to my contract highlighted. But I turns out cricket wireless don't have an email address I can an find to submit to avoid arguing with customer support. Also the the 3.1 plus...... should go back to a beta version it's nice phone lots of glitches an bugs tho constantly having to restart stop at force stop apps and restart them. An my assistant only works if she wants to. She responds vocally 1in10 times the other 9 time I have to look to she if she listening. An I should be comped for haveing to back the the store a day later to get my hot spot activate. umm yeah I told the girl I would be needed the hot spot so y didn't she add it.... Cuz she was to busy talking to other employees than listening to customers. When I went an told them I wasn't happy that she didn't add the hot spot she gave me 47 excuses how it was my fault. well shilt sorry I was so nice y

2
T
4 years ago
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BeobilliotExtra
asked in General Account / Profile

Gaming lags

So I just got with cricket and to be honest. I’m trying to be happy but it’s hard. So I got 2 iphones on the 18th few days ago. I downloaded a game I been playing and all I get is buffering and lagging. Brought the phone in and the lady said I need to boost my data speed for another 20$! I’m unlimited already and I only used not even 4gigs. Everything else works fine. The game I play is clash of clans. I’m also with T-Mobile. Works great on T-Mobile. So I’m thinking I made the WRONG CHOICE. I don’t know. Just aggravating it buffers so much.. any help would be great but the lady tried all kind of stuff. I also been reading online that I’m not the only person having this issue!!

4
L
1 month ago
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PaulwPaparazzi
posted in General Account / Profile

Customer service: is there a human being I can talk to?

On Tuesday evening, March 12, I ordered a phone upgrade for my wife's phone.  After concluding the payment and getting the receipt, Cricket confirmed that the phone would be shipped the next day and would arrive on March 14.  My credit card provider notified me that my charge had been posted.  On Wednesday I never received a tracking number but waited patiently.  On the day of promised delivery, I still had no tracking information, so I went to the Cricket site to the "Track my order" page, where it said my order was still being processed.  I waited.  The next moring I got an email saying my order had been "delayed", yet the tracking page had not changed, that my order was still being processed.  I then began the horrific process of trying to contact someone who could look up my order and give me some explanation of why there was a delay.  Instead, I was blocked by a "chat" service that did not understand a single question I asked and only offere

0
P
4 years ago
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Min3boysExtra
posted in General Account / Profile

Text

Text messages

0
M
4 years ago
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Shortnsexy55Extra
asked in General Account / Profile

Can I get Netflix streamed to my T.V?

Can I get Netflix on here streamed to my TV?

3
J
3 years ago
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gibb1986Extra
posted in General Account / Profile

Disappointed with customer service

I have been on the phone with customer service for over 2 hours today and went to the local Cricket Authorized store to get and issue resolved with the day ending with the cricket repesentive hanging up with myself and the rep at the store. This is not exceptable and my issue need to be fixed or I will not hesitate to switch service.

2
G
3 years ago
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ed323uscricketExtra
posted in General Account / Profile

can't call or get calls or voicemail

Phone service on HTC Desire 510 (Android 4.4.2) was fine as of Wed 27 Feb 19 432pm. Phone rang, went to voicemail, I checked voicemail, and sucessfully dialed out, left voicemail.754pm recvd vmail notification, tried to retrieve, dialer immediately terminated the attempt. This is still happening as of 310pm Thurs 28 Feb.All other functions work perfectly! I can send/recv SMS, access the web, stream video WITH NO SLOWDOWN OR STUTTERING!BUT the PHONE WON'T DIAL OR RECEIVE CALLS OR VOICEMAIL!Calling in only rarely gets to my vmail greeting, mostly getting 'customer not available' vmsg.Since visiting 2 Cricket shops, my phone still doesn't work, and I am typing this to this forum on that very phone.

1
BillyM_Cricket
4 years ago
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fryruss61Extra
posted in General Account / Profile

Terrible Signal

The power went out in Pittsburgh and the surrounding areas on Sunday.  It came back Monday afternoon, but now our Cricket phones only get 1 bar (maybe) in the town we live (Trafford).  Do the cell towers need rebooted?  :)

1
Grod_Cricket
4 years ago
Mark42
Mark42Paparazzi
asked in General Account / Profile

How do I change my Forum User ID Picture? | Cricket Wireless Forum

How do I change my User Picture (Avatar) in this forum?And who the heck is "Marv"?

5
G
3 years ago
Q
quqqqExtra
posted in General Account / Profile

Remove one line from current 5 line plan

I’m in a 5 line plan now. Since I will leave the U.S. very soon, I no longer need this phone number. So I want to remove my line out.I can’t operate online directly through our plan account (there is only add line option). Also, I can’t find a way to get customer support from real person. The contact phone number (611) is just predefined recording. The online chat is just a robot repeating totally same things. How can I get customer support that’s really helpful???????

1
Grod_Cricket
4 years ago
A
acjrcasA-List Star
posted in General Account / Profile

Customer Service and Executive Customer Relations

Cricket needs to improve customer service by offering executive customer relations and/or online access to corporate executives.   The current customer service is a black and tackle structure to keep customers away from solving real issues.  The offshoring doesnt help customers make Cricket a better company.Customer Service: The customer service number support (611) needs to be revised to support customers with better answers.   The offshoring of this support to the Philippines and Latin America doesn’t help customers.   The poor representatives on the phone have no access to proper resources to resolve customer issues.  Executive Customer Relations:  There seems to be no executive customer relations or method to reach the corporate office with suggestions.   I'm totally surprised AT&T, a company known for excellent customer service allows this to occur. 

8
A
4 years ago
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PeeExtra
posted in General Account / Profile

Pictures

Current customer. Have a new phone. None of my pictures are on the new phone.

1
J
4 years ago
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ashfExtra
posted in General Account / Profile

Kudos to customer service agent Gabriel S.

I just want to say thank you to Gabriel S. They helped resolve several issues with our Cricket account quickly, correctly, respectfully, and in a friendly manner. Kudos!

1
Grod_Cricket
4 years ago
K
KarenExtra
posted in General Account / Profile

Bill Pay

Here's my question. Why the he*l are you now charging $3. for paying our phone bill through the automated phone system?!?! I find that to be a whole lot of BULLCRAP!!

1
Grod_Cricket
4 years ago
O
Okiegirl40Extra
posted in General Account / Profile

Forgot answer to my security question,

I'm locked out of my account I know my username but says my password is wrong. Tried to reset it but can't remember my answer how do I get a different question?

2
H
3 years ago
M
msparks18Extra
asked in General Account / Profile

My phone

Can I get my phone replaced I don't have insurances & mine is cracked?

2
K
4 years ago

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