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In June 12, I ported in a number from Sprint and ordered a sim and paid a month in advance for unlimited service. On June 13 i received an email saying my order had been SHIPPED and got a UPS next day air tracking number.Of course, UPS has no shipment from Cricket and only says it has had a shipping label number for four days. Four days?The Pacific Rim Cricket customer service is about as bad and inept as anything I have encountered in 20 years. So you have my money, You ported in my number. I have no sim and no service. UPS has no record of any shipment. Just freaking wonderful.
I think I may have found a bug on your website for the Phone Number Transfer section.I've tried three times to place orders with Cricket and transfer my number from Verizon. Your website keeps asking me for the Verizon Account Number, Pin and last 4 digits of the SSN. Each time I placed the order, then order got cancelled with zero explanation.Today I got so fed up that I went into the Cricket Store, told the manager what's going on and he was able to get my phones and my numbers transferred with no problems. The difference is that they only needed my Verizon Account Number, Pin and ZIP CODE, not the last 4 digits of the SSN.Therefore you guys need to change your website so instead of asking for the last 4 digits of the SSN, it asks for EITHER the last 4 digits of the SSN or the Zip Code.Hope that helps.
I just want to say here and everywhere that I can post. Cricket has horrible customer service. I’ve had my iPhone for a month, and I just got transferred to Arkansas with my job, my phone has no service here so I called you guys for help. Well that was a joke, no help at all, except to tell me that I could continue to pay my bill for 5 more months with no service and then they would release my phone, I mean really, who would be stupid enough to do that? I am only going to be here for a few months, and was going to switch back when I moved back. Anyway, we are going to be done with your no help at all company. This iPhone will make a good paper weight I guess. Thanks a lot.
Hi Cricket, It has come to point where i have been calling and chatting with customer care.There seems to be a issue in ur website which cancels the orders ppl are tired of ordering online please fix it .I have ordered a dozen times till now and there is no success. Everyone seems to be passing the buck and online/chat were not able to help in my request.Find my latest order number : 131550843Let me know if u can process the order.I have checked all my details are perfect to a point. i have used my cards and friends cards and address there is exactly same.i want to conclude by saying u dont want to have new customers it seems. Let me knof if anything can be done. P.S. I dont want to buy from store as offer is not released in stores.
I have a password on my phone (not a pin or pattern). Is there a way to get this reset so that I don't loose all of my data? I have tried my google account and it will ring my phone but doesn't seem to do anything to the password change. I appreciate any help with this
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