General Account / Profile

  • 646 Topics
  • 1,661 Replies

646 Topics

N
Njeri1993Extra
posted in General Account / Profile

Customer Service

It's been two weeks since I added a line to my account and was supposed to receive my line in one business day and after relentlessly calling no one seems to know how to resolve this issue and on going to the store in person the guy there was just soo rude and asked me to get a new phone..All I need is another line for my other phone which is working perfectly fine and a cricket phone for that matter. So can someone please help me resolve this issue or maybe it's just time to find another provider who can meet it's customers needs..

3
R
2 years ago
J
JDPaparazzi
asked in General Account / Profile

Mailing address change

This is the company in the world where I have an account and cannot change my mailing address online.  Am I missing something here?  If I am, please tell me how to do it.  

9
H
2 years ago
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user112418Extra
posted in General Account / Profile

Data

Does each line have their own five gigs or is the account usage five gigs to share for all five lines

1
BillyM_Cricket
4 years ago
K
kblesterExtra
posted in General Account / Profile

Upgrade a line and use old phone on a new line

What I have now:Line 1 with Phone ALine 2 with Phone BLine 3 with Phone CWhat I want after:Line 1 with Phone D (New)Line 2 with Phone BLine 3 with Phone CLine 4 with Phone A (Previously on Line 1)Do I need to fully complete and activate the upgrade on line 1, then come back and select "Bring my Own Phone" for the new line? Can it all be done in one shopping cart transaction?

1
D
4 years ago
B
BelloLAPaparazzi
posted in General Account / Profile

Unlocking a Phone

When you read the unlock code rules it states "The device you want to unlock has been active for at least six (6) months of paid service." Does that mean you need to be a Cricket paying customer for 6 months or you have to actually USE the phone for 6 months??? I HATE HATE HATE my phone. I have been a customer for 11 months now and keep switching back to my old unlocked phone because I hate this one so much. So I am not sure how much I have actually used it. I wanted to sell it to help pay for a new phone and I think it's worth more if it's unlocked! Thinking of cutting all ties with Cricket at this point as I am soooooo frustrated! Anyone know for sure how this rule works?

3
BillyM_Cricket
4 years ago
M
mralansmithExtra
posted in General Account / Profile

Can I hotspot BYOP Motorola g5 plus? BYOP Samsung S5?

3
M
3 years ago
G
glen04276Extra
asked in General Account / Profile

Add a line/BYOP Cost

So I have an unlocked phone that will work with Cricket service, I have the $55 unlimited plan currently and want to add a third line, what will be the cost of doing this?

5
A
3 years ago
A
AQU2307Extra
posted in General Account / Profile

account unavailable

Why cant I log into my account and pay my bill ?

1
J
4 years ago
S
star2007Extra
posted in General Account / Profile

Account password

Can additional phone lines on my account have it's own pass code to access only the information for that particular line?

1
J
4 years ago
S
SladeWilson0193Paparazzi
posted in General Account / Profile

Random ads pop up even when not using the phone.

I set my phone down a lot, but when i go to pick it back up, there seems to always be some sort of advert on the screen. Now, ive checked and stopped all events running in the background, yet the phone still does it. Kind of annoying, and puts strain on battery life, especially when youre working and cannot manage your cellular phone 24/7, as the screen lights up when these ads pop up, and it wont turn off unless you dismiss the ad.Why is this? I pay you guys for service, i pay for my cell phone, yet, you guys still find it necessary to run ads? Like, just now, whule typing this post, an ad popped up for "Wish" i dont need Wish, i dont like the app, but itll keep on doing it over and over again. Its relentless and annoying. Its making me very dissatisfied with your company.

43
T
3 years ago
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Papa1957Extra
posted in General Account / Profile

Recovering a deleted text message.

I deleted a text message, then found out I needed the information it contained. Is there a way to restore the text message from data stored by the company?

27
T
19 days ago
C
CharliemcgoniglExtra
posted in General Account / Profile

Text notifications

How do I stop text notifications when I make a payment or make a change.

3
N
2 years ago
L
lam325Extra
posted in General Account / Profile

AT&T Cricket outage

Cannot make phone calls, send messages. My network service is not displayed on my phone. I have no 4G or LTE since 11:30 on 10-23-18.

15
Z
3 years ago
C
cricketwolf7Extra
posted in General Account / Profile

"Cricket Free Message" regarding survey

I received the followibg message from a "2851" number. It may be a scam.Cricket Free Message: Your opinions are important to us. Please take the survey at cricketwireless.com/idilsurvey to tell us about your experiences with Cricket Wireless. For your participation, you can be entered for a chance to win 1 of 8 $100 gift cards. NO PURCHASE NECESSARY. Ends 12/31/18. Sweepstakes subject to full rules at att.com/idilofficialrules.

2
J
3 years ago
J
jd391Extra
posted in General Account / Profile

Service payment card number not valid but activated according to receipt from store

1
BillyM_Cricket
4 years ago
T
terryboerumExtra
posted in General Account / Profile

Phone mistakenly reported stolen. How to remove?

I have 2 lines on my account. I had 1 phone stolen. I reported it. They screwed it up so many times I kept having to call. In the end they reported my not stolen phone stolen. They actually never reported the stolen phone stolen until I called again and then they put both on stolen. I tried telling them that this one wasn't stolen, they told me to wait 2 weeks while they tried to get it off the stolen list. I did, and when I contacted them again they said it couldn't be removed, my phone is now junk and cannot be used on any carrier. I was told there was nothing they can do but I can upgrade and get a new device. Yeah, thanks.So cricket pretty much stole my phone.I got to say, I like Cricket a lot. I recommended them to a few people who  now feel the same. But man, when you need customer service you're screwed. I haven't tried in person at a store though.So yeah, any ideas how to get my phone back? I have pictures on there of me from years ago before Cricket stole my phone. I can

3
S
2 years ago
R
RosaVExtra
posted in General Account / Profile

Not working, apps keyboard

I've recently bought this phone and as I'm writing my keyboard keeps closing on its own. Camera restarts, and apps restart. It's frustrating I can't use any. What can I do?

1
Grod_Cricket
4 years ago
R
roch1103Extra
posted in General Account / Profile

UNLOCKED PHONE

Just upgraded phone, have had Cricket service for years.  Why do I have to wait another 6 months to unlock the new phone.

1
Grod_Cricket
4 years ago
S
stampsteveExtra
posted in General Account / Profile

Unlocking question

I'm new to this If I bring a locked ATT iphone to cricket, do I have to have it unlocked first?I realize you do if it's Verizon or Sprint but don't quite understand if it's currently on ATTThank you

1
Grod_Cricket
4 years ago
W
WoodynhExtra
posted in General Account / Profile

Not Really 7 Day Return Policy

My daughter bought a phone based on a recommendation from the store. It doesn’t do what she expected. No problem 7 day return. Not really. She bought the phone at 1:53 on a Sunday and her grandfather passed away that day. She is a nurse and works 11 hours shifts and could get back to Cricket before she had to fly from FL to NH for the funeral. She flys back Saturday. Told her bring it with you we will return it in NH. Found out it has to be returned to the store you purchase it at. She gets home Saturday at 10pm. Called customer service and they said no exceptions if she can’t get there by close of business on Saturday they won’t accept it. Called the store they said they would but Cricket system won’t allow it. I should have until 1:53 on Sunday that would be 7 days. So is this false advertising especially considering the circumstances. I plan on filing a dispute and going to arbitration. Wondering if anybody has advise on doing this?

7
S
2 years ago
O
OliviaaliseExtra
posted in General Account / Profile

Phone line cancelled

Reactivate cancelled phone someone cancelled in my own name

1
BillyM_Cricket
4 years ago
S
sumyumExtra
posted in General Account / Profile

Blocked from accessing my cricket account

0
S
4 years ago
T
TcoalsonPaparazzi
posted in General Account / Profile

What is the highlighted number on the home page of the app

The highlighted number is one of the 4 on my account but not my number.

2
T
4 years ago
C
CiaraWPaparazzi
posted in General Account / Profile

Number transfer

I accidentally put in the wrong number to transfer and now my number wont be set up - I would just like to go back to getting a new number

2
Grod_Cricket
4 years ago
D
dr2813Paparazzi
posted in General Account / Profile

Remove cricket protect

Why am I not able to remove the cricket protect feature on my phone?

5
B
4 years ago

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