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For the last two days my iPhone SE has been running sluggish and just tonight it’s not connecting to the cricket network and won’t let me make calls. It’s not just my phone either. It’s my moms phone which is apart of crickets network and my dad who is also a cricket customer. I need my phone for my job. Should I just take it into a cricket store?
I ported my number into Cricket via phone call. The agent said he set up the free phone for me. Something went wrong and they now say I needed to do it online. Why would such a big company cheat a customer out of a free phone? They know it is a new number so why can’t they just fix it?
Hello!So I bought a cricket phone while I was in the US (because they wouldn’t let me just get a SIM) to use while I was there. Unfortunately on returning to the UK, I thought I would be able to easily log in online and close my account. Not so.SMS seems to be the only way to confirm an account and manage a phone number but of course I can’t recieve SMS outside the USA.I tried turning on WIFI calling to see if that would help, but of course when I toggled it on, I just recieved an error message saying I didn’t have permission to access WiFi calling on “this server”I just want to close the account so I don’t get charged for another month in 3 days.Any advice on how to work around this would be welcomed.
So basically I’ve been with cricket for a whole year and the last 2 or 3 months I have not had service because money has been tight well I try signing into my cricket account and it tells me my account has been deactivated. I tried making a new account but it wants to send a temporary password to the cricket number but I can’t get anything because I haven’t had service. Please help.
Hi,I recently lost my phone (I put it on top of my car, forgot it was there and drove off; it’s currently on the freeway, probably in pieces), I went to the Cricket store but can’t remember my pin number, which I set up few years ago and they’re saying the security question answer is invalid. Since I’m not actually typing in the answer and it’s easy to be spelled incorrectly, I’m wondering if it’s actually wrong or it’s being entered incorrectly, which is still wrong, according to them. At any rate, is there any recourse to getting this resolved? All correspondence is done through the phone which I don’t have access to and don’t remember my pin from however long ago.
I have lived at my address since 2017. I have zero bars at my house at all times. If you want to make a call, you have to stand in the kitchen next to the window. I miss several calls daily. I have my settings on wifi calling. I contacted cricket today and they said the signal is good at my house. They suggest buying a booster. Is this my only option? Reviews are not good, hit or miss. I get all text messages that I am aware of. Any suggestions? I appreciate any feedback. Thank you.
I ordered a phone on Cricket Wireless on September 4th I paid through affirm. I waited for weeks never got the phone finally called canceled the order on like September 17th. Had to repeatedly call because in October they still haven't processed a refund so I'm paying for a phone I never received. Customer service is seriously lacking at one point I was on the phone on hold for hours. Here we are in November still no refund processed never got the phone and I am still paying on a phone I never received! seriously never use Cricket Wireless! #cricketWirelessrippedmeoff
Hello. I used to be a customer and I wanted to come back. Thing is, I'd really like to have my old phone number if it's available. Is there any way to request specific digits when starting up service OR when changing the phone number of an existing account?Thank you very much.
I called and spoke to a representative about using a old SIM card because my device wouldn’t stay on and I wasn’t sure why.After giving the representative my SIM card number I wanted to charge it to he said that that SIM card was being used on another line. Kindly confirm what needs to be done as I explained to him this was not possible as the SIM card is in my possession.This is known as a form of identity theft how can I get this fixed.
Am I the only one constantly experiencing no service? I have tried calling cricket time and time again but to no avail. I have experienced rude agent after rude agent. I am so confused on why these agents are so upset. If you hate people why are you working with people? I have gone through more nonsense with cricket in a year than I have experienced in a 20 year period with one of (what I thought was the worst phone carriers in the world), Sprint. I will get this rectified today. At this point, with all due respect….. I. Refuse to stay quiet. I will. Reach out to all of my networks, all of my followers, all. Of my businesses to. Try and. Get this issue resolved. I. Have. Had no. Service. For 3. Days now. I see now after trying to reach cricket time and time again that this company does not care. I am over it and I am going above and beyond to create traction about this nonsense I keep experiencing…. I was able to capture one agents info……every other agent either transferred m
I changed my pin after several failed attempts to change it through the automated (I wouldn’t receive the confirmation code) I spoke with a representative to have the pin changed. Cricket wireless sent me a confirmation code that my pin was successfully changed but it didn’t confirm my number.How canI confirm I still have my accurate number
I purchased an iPhone 14 through cricket online on sept 28. I tried to activate on oct 7 and immediately Â was unable to complete activation. Â Apparently the iPhone 14 w/ an esim is beyond crickets capabilities I reached out to them via chat, they created a ticket and they tried to call me, my phone blocked it automatically. So I called back. I was informed that the activation issue with my phone was being handled by their “BACK END TEAM” and that I would have to wait for them to call me back and they would not take my call. I have not heard from them since and have called countless times just to be told time and time again by the reps that they can not help me and I have to wait for this top secret back end team to reach out to me. They refuse to unlock a phone they sold me that they can not fix. I need help contacting a real person at cricket that is actually concerned with customer service and resolution. I hate cricket and can not wait for this phone to be free of them. They will
I chatted with a Cricket tech this morning regarding automated emails about changes to my account. On Cricket’s website, under Account Settings>Manage Emails… It states:To unsubscribe from promotional emails, select Save. Note: You will still receive automated emails about changes to your account. As I told the tech, I do not receive automated emails when account changes are made. I upgraded my data plan this morning. If I access the Cricket website or Cricket app, I can see the change took effect. However, I did not receive an email notifying me of the change. As the website states, I should still receive automated emails about changes to my account. I do not. This needs to be addressed for, if nothing else, security concerns. As I told the tech, if my account were compromised, and changes were made without my authorization, I need to receive emails so that these issues could be immediately addressed. I only have a data plan and Hot Spot device through Cricket. The hot sp
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