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Do I just have to accept being screwed over?
A little background story, my mother and I were on a joint plan when I was younger and still living with her. We decided to split up and went a cricket store to get that done. The rep there messed up and switched our phone numbers (did not realize this until we started getting texts meant for the other person). We went back to the cricket store and were told we werent able to change it. Now I've had an account under my mothers name for the past 3 years.My current issue is:I have insurance through Asurion and trying to replace my broken s8. They are now requiring me to send in a copy of my mom's drivers license in order to approve my claim. Ok, thats inconvenient since she lives out of state. I get the copy of the driver's license, send it in, then Asurion tells me they wont accept it because its expired. My mom has an unpaid $1500 ticket from 2013 she absolutely cant afford to pay, so she cant replace her ID. She doesnt even drive anymore. Asurion is telling me the only way I
Phone service no longer working.none of our phones will dial out and hasnt since june 1st
We are on the 4 phone plan yet none of our phones will make calls and jasnt since we paid the bill on june 1st.We've called multiple times about it & jst get another wk that they will be fixed.Its been over a month an we still cant call out so if this issue isnt resolved soon,come Aug 1st,we will all leave cricket.Wich is sad because i was on cricket for 5 yrs an never had any issues before but this is totally unacceptable,paying $115 for phones we cant make calls on.
Phone Number Port Bug
I think I may have found a bug on your website for the Phone Number Transfer section.I've tried three times to place orders with Cricket and transfer my number from Verizon. Your website keeps asking me for the Verizon Account Number, Pin and last 4 digits of the SSN. Each time I placed the order, then order got cancelled with zero explanation.Today I got so fed up that I went into the Cricket Store, told the manager what's going on and he was able to get my phones and my numbers transferred with no problems. The difference is that they only needed my Verizon Account Number, Pin and ZIP CODE, not the last 4 digits of the SSN.Therefore you guys need to change your website so instead of asking for the last 4 digits of the SSN, it asks for EITHER the last 4 digits of the SSN or the Zip Code.Hope that helps.
Ordered online no confirmation
I placed and order online earlier. It would take my address so I changed it and it said my card was declined. I checked my card and the money was taken out for the order but I have recieved no confirmation. Tried to call support and was told to call back tomorrow????? Help!
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