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  • 626 Topics
  • 1,575 Replies

626 Topics

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surfing191Stuntman
asked in General Account / Profile

Moto One 5G ACE Xt-2113 lost 5g access after last week update

If anyone here can let the network team they mess up the network settings version when they sent out the security update for the moto one 5g ace XT-2113.  This update push the phone back to the original network settings version,   An update came out in Aug of 2022 that updated the phone to have 5g access on cricket network.   

4
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1 month ago
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Craymer2010Extra
asked in General Account / Profile

Transfer Cricket Number Out & Get New Number

So I want to transfer a Cricket number to Straight Talk. BUT I do NOT want to cancel my account - I would like to keep my line and just get a new number. Is this possible? 

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1 month ago
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BeobilliotExtra
asked in General Account / Profile

Gaming lags

So I just got with cricket and to be honest. I’m trying to be happy but it’s hard. So I got 2 iphones on the 18th few days ago. I downloaded a game I been playing and all I get is buffering and lagging. Brought the phone in and the lady said I need to boost my data speed for another 20$! I’m unlimited already and I only used not even 4gigs. Everything else works fine. The game I play is clash of clans. I’m also with T-Mobile. Works great on T-Mobile. So I’m thinking I made the WRONG CHOICE. I don’t know. Just aggravating it buffers so much.. any help would be great but the lady tried all kind of stuff. I also been reading online that I’m not the only person having this issue!!

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1 month ago
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StarlalcExtra
posted in General Account / Profile

Unlock my new iPhone SE

Hi...just bought an Apple iPhone S E. But I didn't know it was locked with Straight talk. I only use Cricket.. How do I unlock this phone and maybe for free? Please help I love my new Iphone and I have a family plan on here already. I have been with Cricket for 6 years. Please help.Thank you and stay safe

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2 months ago
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lordieRising Star
asked in General Account / Profile

is there a new upgrade policy for 2023

is there a new upgrade policy for 2023  for upgrading the phones ? if so may i have a link 

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2 months ago
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Ermck73Extra
asked in General Account / Profile

Was it worth the headache?

So I have been a Cricket customer for 7 days...and I already regret it!  I signed up my family and I on a Monday.  Bought 2 new phones.  Wanted to buy a third but it wasn’t in stock.  Had the kid order it.  Came in Thursday night.  Went in Friday to have it activiated...it was supposed to be $400...tried to charge me $1200.  He ordered the wrong phone.  Tried to blame it on me.  Said if i wanted the $400 phone I would have to get it on line...but it would cost me $600.  I would now be considered an upgrade...7 days later it was an upgrade...even though I never bought one to begin with.  Called good ole customer service.  Sat on hold for 13 minutes.  Got hung up on.  Called back.  Waited on hold for 12 minutes.  Was on the phone for 40 minutes just for the guy to nicely tell me there was nothing he could do.  What kind of jacked up company is this?  Oh...and there aren’t any contracts...but don’t try and use the phones you just paid outright for.  They’re locked to Cricket for 6 months.

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2 months ago
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Ricardo floresPaparazzi
asked in General Account / Profile

forwarded calls

my phone is forwarding calls to a number 1-916-952-9980 in the background without my knowledge .i tried to removed without success 

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2 months ago
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CLTuller82Extra
asked in General Account / Profile

no phone wrong pin

Phone has been lost We have been locked out of the account from activating a new SIMs card due to exceeding the wrong pin too many times also the security question they're saying is wrong when I took a screenshot of it I know what it is I know what the pin was please help [Personal information removed by Moderator]Husband account under [Personal information removed by Moderator] please contact me hear thank you for anything your able to do had the number for 5 or 6 years now don't want to lose it 

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jdor_Cricket
2 months ago
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BjonasExtra
asked in General Account / Profile

Device trade in

I am a cricket customer and have been for almost 4 years, I heard that cricket does device trade in on phones and that you can get credit for your old broke phones as long as the turn on and the screen works. Is this true?

2
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2 months ago
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Leahbby626Extra
asked in General Account / Profile

transfer phone number

How do I transfer my at&t number to my cricket phone 

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2 months ago
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Cliff50Extra
asked in General Account / Profile

notification hour

I am getting payment notification at 1am customer support says there is nothing I can do 

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2 months ago
Sashaye
SashayePaparazzi
asked in General Account / Profile

Access Denied You don't have permission to access "http://www.cricketwireless.com/restservices/accountauth/v1/authtokens/halo" on this server. Reference #18.ade70b17.1673623383.4bbc7ebb

Why?? I've been trying to for the past hour on several different browsers.

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2 months ago
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ElenaPaparazzi
asked in General Account / Profile

I have proof from my bank account that you continue to take money without my permission and take money on top of my monthly payment

I want to speak to a supervisor I want a supervisor to call me immediately I am sick and tired of filing complaints to your terrible service you guys refuse to fix the issues and you have stolen $70 from me and I have proof from my bank account as well as text messages from you guys.  This is absolutely the worst customer service I've ever experienced in 17 years and I can wholeheartedly say that without being overly dramatic. I wish with every fiber of my being that I could report this company to the police and show in a court of law with documents from my bank and text messages from your company from the people who have helped me stating how much I would be charged in detail exactly for what I was asking for and for what I was paying for and how your company continues to overly charge me money even after I've made my phone payment. This is the worst phone company I've ever worked with in my entire life and I can't wait till I change to a new phone company. I'm going to do whatever is

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2 months ago
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BeardedSnorlaxxPaparazzi
asked in General Account / Profile

Cricket, Fix everything about yourself.

Had the DUMBEST thing happen today, I accidently let my account go without paying so I needed to reactivate it. I went to the cricket app on my phone and clicked the reactivate link, which brought up an inapp browser. That browser told me it wasn't supported and that I needed to use another browser. Annoying but okay. I go to brave and try to login to no avail, so I tried to reset my password. It will only let you reset through a text message, which I couldn't receive because of the suspended service. Very, very idiotic. So then I talk to an agent because their auto assistant is slower than my dead grandmother, and she tells me that if your account is needing reactivated you can't login your account at all.  What in the actual f cricket? You guys can't really be this stupid?  WHERE IS THE LOGIC? FIX YOURSELVES. If I keep having issues I will look into legal resolve because your company is a bunch of lies and bs.

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Marlena_Cricket
2 months ago
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BsinclairExtra
asked in General Account / Profile

update may have broken functions on my lg stylo 6

I had a seystem software up date to my lg stylo 6 and now i have notice some much needed functions are buged or broken. After the update i noticed the biggest concer is that i no longer have the ability to put any type of lock screen on my divece other than swipe and none. I have tryed numerous fixes and dont have the ability to factory reset my device due to this hass all my information needed for my daily tasks.

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Marlena_Cricket
3 months ago
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Hazard42Paparazzi
asked in General Account / Profile

phone and account hacked. anybody else had this happen?

ok so i’m going to try to be as detailed as possible. Yesterday me and my son leave the house around 12-1pm and we’re both listening to music on our phones simultaneously, about 15-20 minutes go by and both our phones stop playing music and both say SOS only. I look at my business phone (4 lines with Cricket) and this one said no service. I assumed it was a cricket outage. about an hour later I stop at a store and they said there might be an outage we contacted tech support and they stated no outage, they said they were going to fix issue and to try again within an hour. an hour goes by nothing yet I get off work go to another store, at this store after a while and speaking with tech support we notice my sim had been (hacked) my numbers were assigned to Galaxy phones when all my lines have iPhone SE. we try to access my acct and pins don’t work security question is different. tech support recommended trying to change from my app so we connect my phone to store WIFI and I get notificati

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3 months ago
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ChadhauzePaparazzi
asked in General Account / Profile

wrong caller id cnam information

Hi. One of my Cricket numbers shows up as a name, presumably that last person that had the number, instead of WIRELESS CALLER.  If it can’t be changed to the correct name, how can it be reset to WIRELESS CALLER?

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Marlena_Cricket
3 months ago
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BabarkhanPaparazzi
asked in General Account / Profile

I need my money back

I have complete my receipt when I buy the phone I have everything nothing is missing phone first-class condition everything the ceilings day last day to return my phone I went to Lodi on Cherokee franchise but then never accept me in the treat me once again where they told me I can have only the phone money nothing else and regarding your rules this is my right I can get my money back because I'm not heavy duty Janet everything is okay but the problem is this WhatsApp if I'm using to call Pakistan I can't use it in a Unlimited Plan before I used to Metro I can call from there from here not so Second Officer told me outside if I go in there and there again so this is trespassing deal Dallas today about 7 today s e v e n t 870 last day to return my phone before going I called the cops and after that officer she told me first call them and then go inside so I called a franchise and the lady told me you can come and I went there and she told me you can get on your phone money back and if y

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3 months ago
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Moose70Extra
asked in General Account / Profile

Outbound caller id name

Last post I saw about Cricket not supporting changing the outbound caller id name was in 2018 and I can't seem to find anymore information about it. Is it supported now? If it is, where can I find instructions on how to change it? If not, does cricket ever plan to change this?

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3 months ago
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GrimmieExtra
asked in General Account / Profile

Unable to Pay on Website

Does Cricket just… Not like money? I’ve been fighting for an hour to upgrade my phone. Between it continuously bouncing the amount I owe between $500 and $965, declining my credit card on their website, PayPal, and Google Pay, giving me a ‘kountSessionID is required’ error, and saying “our servers are struggling today”, I’ve given up.It’s been a while since a website was so bad I’ve considered switching providers altogether. I’m done jumping through hoops. Anyone else know how to resolve this? I’ve switched browsers, cleared my cookies - hell, I even went on incognito so there WERE no cookies to clear - and nothing. I’m getting tired of this. I just want to upgrade my phone and I shouldn’t have to jump through hoops and use cheat codes to figure out how.

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3 months ago
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MerlinExtra
asked in General Account / Profile

lost phone lost account unknown phone number can't replace phone

I bought a phone line using my existing phone but to get a new number I did all of this with a bring your own phone SIM card activated the account with my debit card then literally lost my phone now I'm struggling to get a phone on my service that I don't have any information for except the credit card they bill every month for $50 and have no way to recover suspend or anything for this account so $50 two months in a row now I have not been able to use any phone on this account because I don't know the account number or the phone number

5
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3 months ago
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lordieRising Star
asked in General Account / Profile

what other streaming app is there besides hbo max

i dont like hbo max ,was wondering what other streaming app can i use ?  

3
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3 months ago
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Ramennewdle69Paparazzi
asked in General Account / Profile

connection

So I ha e only two devices I connect to my hotspot and one of them is my smart TV , the issue just started recently it keeps disconnecting for no reason as I don't download anything I simply just watch tv.... double .u. tee. eff  bruh 

1
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3 months ago
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lordieRising Star
asked in General Account / Profile

i had to send my first cricket phone back

i had to send my first cricket phone back the power button went .. was wondering about the phone do you hard erase the phone  and why did the power button go ?  

2
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3 months ago
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lordieRising Star
asked in General Account / Profile

cricket phones at walmart

what is the difference between your store phones and walmart phones beside the upgrade fee.. ?

2
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3 months ago

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