General Account / Profile

  • 676 Topics
  • 1,688 Replies

676 Topics

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Allekatt31Extra
asked in General Account / Profile

Refund

I recently bought a new Samsung A14 it cost me almost $300 now I live in Mexicali which is in Mexico where I'm supposed to have service ok now it did work maybe 3 times to make calls to the U.S. so I got upset and went back to the cricket store where I purchased the phone and tried to get my money back because I wanted to switch to TMobile but I was a day late so no refund now I explained what the problem was and the rep explained to me what I needed to do so since I needed another phone I did the transfer my number and got a new phone only to have the same problem which I still paid almost $100 for activation fee and taxes and so on so now I'm stuck with two phones that I have to pay $90 a month for service that doesn't work what can I 

1
Marlena_Cricket
3 months ago
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babylonPaparazzi
asked in General Account / Profile

i have little to no upload speed or even a stable conetion

i have little to no upload speed or even a stable conetion anymore on hot spot i can game online  video chat or even watch youtube at even 360p with out lagging out im not happy and need help speed test showing 0 to 0.02 mbs download speed if fine when it works is the tower near me damaged or what ?

7
L
3 months ago
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rllynnPaparazzi
asked in General Account / Profile

hacked phone - 2nd time

Hi Crockett, How are you? My phone and my husband’s were hacked for a second time. The first involved my husband’s phone only with a Zelle transfer. The second involved both our phones with a large wire transfer and access to our bank info. After reading the Crockett forums, this seems to be common. Given I reside in Mexico, cannot call on my phone and have been locked out of my online account, how do you recommend I fix this? Also what steps are cricket taking to minimize this? One hack and loss of money is too much. Twice is unacceptable. 

2
jdor_Cricket
3 months ago
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poder2kPaparazzi
asked in General Account / Profile

About to lose my Job because of Cricket

Because of Cricket not wanting to provide me with my phone records, I am about to loose my job.Cricket wants a subpoena in order to release my phone records and to get a subpoena is a long and expensive process for which I don’t have the money nor the time, I need these records now within 15 days.A life long career with a good company down the drain just because I can’t provide my phone records.Thank you Cricket. Be warned, watch out, if you ever find yourself in legal issues where you need your phone records quick, you will be screwed with Cricket.

3
D
3 months ago
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Phillip54Extra
asked in General Account / Profile

activation

I keep  getting  email to activate  my phone  after I upgraded  it it's already activated. Says if I don't activate  it my serv will  be canceled  and we have 2 phones on.my account 

1
jdor_Cricket
3 months ago
I
IabckidsExtra
asked in General Account / Profile

Upgrading

Why is it that after being a responsible customer for so long, there are no discounts for upgrading your phone? They charge the amount they sell for everywhere. Not to mention, I haven’t upgraded once in three years. But new accounts get a $300.00 discount.I understand new accounts are important but most of those new accounts are due to your current customers word of mouth.Current customers and their history should account for something with upgrades, shouldn’t they?

1
jdor_Cricket
3 months ago
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kungfubattleExtra
asked in General Account / Profile

Phone Lost Abroad?

I lost my phone on a train in Germany yesterday and have two pressing issues:I cannot access my Cricket account because I have forgotten my username/password and have no phone for things to be texted to. At minimum I’d like to cancel the autopay feature. I have ordered a new cellphone but would like the same number as my old phone (I have no idea how to do this).I would greatly appreciate any help! Thank you!

1
jdor_Cricket
3 months ago
A
avrumy212Extra
asked in General Account / Profile

Fraudulent account

My number was ported out by scammers and fraudsters from my original provider “Hello Mobile” and opened a fraudulent account with Cricket. Now when i call Hello Mobile, they are telling me that Cricket does not want to release the number back and close my account, So i reach out to Cricket and i notified them that this account is fraud and scammed, they respond to me, to go to my original provider.I feel like a ball being thrown around from one court to another. Should Cricket know that they are having a scammed account that was created by scammers on my name with my number.

1
jdor_Cricket
3 months ago
J
jaxgirl1982Extra
asked in General Account / Profile

Sim Swap Fraud- Refusal to Help

On Monday May 22nd my phone network went down at 1132am. I am the primary acct holder and have 3 other lines besides mine. All 4 lines lost network connection. I am a delivery driver and was using my maps when it happened. So I went to a McDs for the WiFi to see if maybe there was a down tower or something. As soon as I hooked up to WiFi I started getting all these notifications from my email that someone tried to access my Amazon, Google and Bank accounts. Then one from Venmo telling me my acct password was changed. Then 2 from affirm about the loan request I wanted. Then a couple from Paypal showing payments (this is how they accessed my bank acct). So I immediately run to my bank and they shut my card down but another charge had already come thru. So I'm out over $400 at this point. Next I go to my local cricket store, where over 3 days I spent 8 hours. The manager was as helpful as possible but she could only do so much. We determined what happened is that someone called in to do a

1
D
3 months ago
E
EdMW1994Extra
asked in General Account / Profile

Order Pending

So i upgraded my phone & ordered me a new phone via online. My account is now saying "Order Pending" & won't let me do anything. I'm frustrated because we're wanting to upgrade my wife's phone too but can't due to this issue. Any suggestions or help? I did receive my phone today btw but have to go in store to activate it. I can't do it online which is frustrating. 

8
stefanheisles
3 months ago
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Lord2023Extra
asked in General Account / Profile

need to start new online account for cricket

I'm trying to set up new account online for my service but I don't have access to my phone rite now to get code 

1
CricketSupport
3 months ago
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Cderby240Extra
asked in General Account / Profile

service outage

My service is out on both phones on my plan. Bill is due at a later date. Both phones service turned off at the same time. One says emergency calls only when trying to call 611 and the other says that phone isn't registered on a network. RAPID CITY, SOUTH DAKOTA.

2
K
4 months ago
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CanesTNPaparazzi
asked in General Account / Profile

Help setting up account

I bought a hotspot in a Cricket store.  When I try to setup an account online. It asks for a phone number for verification, but, I have a data only plan so I don't have a Cricket number.  How can I setup an account to monitor my data usage?

3
K
4 months ago
X
xdeng002Extra
asked in General Account / Profile

Out of country, I cannot log in my cricket account.

I am visiting my mom in China now. My plan is the $30 per month - 5 GB plan. (The plan was purchased in the USA ~ 3 years ago. I keep use it for more than 3 years now.)The due day of my monthly payment is the 21st day of every month.But I can not log in my cricket account on my laptop in China. I can open most of the cricket webpages in China. But I cannot log in my account. After I enter my phone number and password, it tells me: “Access DeniedYou don't have permission to access "http://www.cricketwireless.com/restservices/accountauth/v1/authtokens/halo" on this server.Reference #18.8ff12817.1683821720.65c2863”I also tried the quick pay option without log in my account. I can enter my credit card information and go to the payment review webpage. But when I hit “Submit payment” button, the webpage tells me “We're having issues loading this page. Please try again later.” I tried several different credit cards. None of them went through. I always got the same error message. My next payme

1
D
4 months ago
X
xdeng002Extra
asked in General Account / Profile

Out of country, whether WIFI calling is still free?

I am visiting my mom in China now. My plan is the $30 per month - 5 GB plan. (The plan was purchased in the USA ~ 3 years ago. I keep use it for more than 3 years now.)I try to log in my bank accounts on my laptop to pay bills. But the banks require me to input a code send by text for verifications.I turn on the WIFI calling and I did receive the texts from my banks in the USA.I wonder whether this is free? If not, how much it cost?It takes more than 24 hours for my cell phone be able to receive the texts from my banks in the USA since I turn on the WIFI calling. Some banks told me: “Your Online Banking account has been locked for security reasons. To unlock your account, please call Online Customer Service at 1-800-XXX-XXXX.”I wonder whether I can use my cell phone (a US phone number) to do the WIFI calling to my US banks from China? If yes, whether it is free?I also have several voice message in my cell phone. I believe they were come from my banks or credit cards in the USA recently

1
D
4 months ago
V
violatedPaparazzi
asked in General Account / Profile

Sim Swap - Has to be an inside job...

So yesterday I woke up to a text message from Cricket saying “Changes were made to youf Cricket account.” So I logged in but it didn’t say what changes, and there was nothing looking off. I figured it was a mistake.Then this morning, I woke up to emails from my bank saying that my password was changed, and a Zelle recipient was added, and they attempted to drain my bank account. Thankfully my bank flagged it and didn’t allow the transaction through. I called the bank and realized I had no phone service. This person accessed my Cricket account, sim swapped my number, and used it to access my bank account.I called the bank on my husband’s phone, and as I was on the line, an alert from Google popped up on my phone asking if it was me trying to log in. I definitely wasn’t.So I called Cricket and they told me it was a sim swap. But other than suspending the phone number, they won’t do ANYTHING. They insist that it has to be my fault because I must not have protected my information well enou

3
V
4 months ago
R
RubbermanExtra
asked in General Account / Profile

Cant log into account....

When I try to login to my cricket wireless account it pops up saying you can't access this page or something invalid. Customer service had me create a new account but it stil does the same thing with the new login info.this is beyond dumb

2
Marlena_Cricket
4 months ago
S
Shewall63Extra
asked in General Account / Profile

Account Upgrade

Yes, I have been a customer with Cricket for many years. My phone was stolen August 2022 and I had to purchase another phone. I had wanted to keep the same telephone number but the man that stole my identity was accessing the Ion I purchased. I went back to the Cricket store and since I had no insurance, I had to basically get the cheapest Motorola phone possible. My number was changed to 662-782-6379. I had to get a Motorola pure G. I was told that I was eligible for an upgrade February, 2023. I wanted to get an IP hone but was told that since I was already a customer, I would have to pay full price. I have had some problems with this Motorola and I would love to upgrade but I cannot pay 499.99 for a telephone period. I am checking prices in the app for a Samsung and they are out of my price range. Also, the friend that referred me, did not get her $25 referral fee and I gave her full name and telephone number at the store. Her name is Teresa Perry and she just got a new phone and num

2
M
4 months ago
Taylor92
Taylor92Extra
asked in General Account / Profile

New Member

Hello I’m Taylor Addison from Chicago

1
jdor_Cricket
4 months ago
J
Jilly94Extra
asked in General Account / Profile

I need help getting my refund.

I bought a phone last summer with Cricket.   I used Affirm to make monthly payments.   I received the phone and didn't like it.   I never used it.   I  promptly requested a return.   I sent the phone back in the time allocated for a return.   Since then,  every time I call Cricket asking about my refund,  it seems that there are many excuses.   I've been transferred to different departments and sometimes back to the same department that I had already spoken to.  Now,  I'm still paying for this phone through Affirm because they have never contacted by Cricket.   The last time I called Cricket,  I was on the phone with them for 2 and a half hours.   When I was supposed to be transferred to Affirm through Cricket along with the representative from Cricket to clear this up, he was no longer on the call.  This was supposed to be a three way call to confirm the refund.   As of today,  I have paid 296 dollars.  Now do I need to contact the Better Business Bureau and a lawyer.   This is ridicu

1
Marlena_Cricket
4 months ago
T
tamiemoenExtra
asked in General Account / Profile

replacement

if were to do claim on a moto g stylus 5g 2022  ehat would the replacement phone be?

1
MamasitaMarz
4 months ago
G
GizmoExtra
asked in General Account / Profile

Free stuff for loyal customers

See commercials on tv for free phone's for switching...Why the hell dont y'all have free phone's for loyal customers who have been with you for year's even though sometimes customer services sucks..Some store personal sucks and rude...About ready to switch to another carrier..

8
B
4 months ago
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LilypettersonPaparazzi
asked in General Account / Profile

Viewing your phone plans. Call log

So let me make sure I understand you. I am not asking to see actual text messages or listen in on a call. All I want to do is from time to time view ( my 4 teens) call and text logs. Which is extremely easy to do with other carriers. And its an important thing to do if your a parent who cares. But now that I switched to Cricket wireless I can not do this??? Yet I was just looking through this blog I just signed up for. Wow the information you provide for that is unreal.

5
C
5 months ago
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BabarkhanPaparazzi
asked in General Account / Profile

I need my money back

I have complete my receipt when I buy the phone I have everything nothing is missing phone first-class condition everything the ceilings day last day to return my phone I went to Lodi on Cherokee franchise but then never accept me in the treat me once again where they told me I can have only the phone money nothing else and regarding your rules this is my right I can get my money back because I'm not heavy duty Janet everything is okay but the problem is this WhatsApp if I'm using to call Pakistan I can't use it in a Unlimited Plan before I used to Metro I can call from there from here not so Second Officer told me outside if I go in there and there again so this is trespassing deal Dallas today about 7 today s e v e n t 870 last day to return my phone before going I called the cops and after that officer she told me first call them and then go inside so I called a franchise and the lady told me you can come and I went there and she told me you can get on your phone money back and if y

8
M
5 months ago
D
dave8182Extra
asked in General Account / Profile

PUK Code

Need to unlock network for LG Stylo 4. Purchased the phone and is locked to your network. Either need to become a member to cricket or have the network unocked

1
jdor_Cricket
5 months ago

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