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My number was ported, my account was hacked; my pin code was changed, my security question was changed. I spent a lot of time on Cricket chat trying to resolve it and it was a waste of time. I was at a Cricket retail store for several hours today with an earnest employee who was trying to help resolve the problem. Cricket is almost complicit in perpetuating this. The employee of the store confirmed my identity and tried to engage phone help in an effort to resolve this but it was fruitless. There has to be a reasonable way for Cricket to resolve this matter. I've had my number for over twenty years, the consequences of its absence will now begin to accumulate. The employee of the store hung up on three different reps from Cricket as they all sounded like robots and were not helpful. Myriad difficulties are possible with digital hacking, but Cricket should be a partner not an adversary in legitimate attempts to resolve them.
For the past 2 days, I have been bombarded with hostile people who are replying to spam texts that I haven't sent. All are from phone numbers associated with att.net email addresses. Calling the Cricket customer service number is not helpful. They keep telling me to download Hiya, but that is not a solution to someone else cloning my number. They said, "Well you can change your number." I have had this phone number 20 years and I refuse to give it up just because Cricket can't put an end to what is obviously a security flaw in THEIR system. They also told me that the newer phones they are selling are less likely to have this problem. This, in itself, tells me why they have no incentive to fix this problem. I really have no alternative but to leave them and go back to Verizon Wireless. I'm sick of 20 texts a day that are cursing at me for something Cricket won't help me with.Is anyone else experiencing this problem? Is there any solution? And DO NOT tell me to download Hiya or change my
I noticed that Cricket Wireless does a slick move by scrubbing the internet of any google or other reviews. Why is that? I called yesterday to inquire as to how another line on my account could change my PIN and I tried to speak to a manager yet was hung up on twice. I finally started collecting names, Jorge, Michael and finally Carla who claimed to be a manager. Carla provided less than acceptable support. I asked her how I can file an official complaint and she said "You cant, Im the person in charge and there is no one above me". I spent my morning investigating other carrier/plans and will be changing this month. As well, I shared this experience with 4 others who were considering changing to Cricket.
It would be great if Cricket could make address verification optional or skippable like most websites. I want to upgrade my phone but I can't order anything online from Cricket because my address isn't in the USPS or whatever other database they verify addresses with. I have a PO Box with one zip code and a street address with another, that's just the way it works in my location. I only get mail at the PO box, FedEx and UPS deliver to my street address with no problems. I live in a ZIP code served by PO boxes and so my street address for one reason or another is not in the database. My credit card address matches my street address. On most other sites you can just click something like "I acknowledge that you did not validate my address but proceed anyway". Customer service over the phone couldn't help me, they couldn't even update my profile account address to where I actually live simply cause it doesn't verify. It's a real place, been living here for several years! Please help and/or
This morning, I got a text notification that my account has been locked "to protect the security of my information." I call the number provided - no option to talk to a person or to talk about unlocking my account. I *finally* get through to a person who tells me this is just because I haven't accessed my online account for a while! Why would I need Cricket to tell me that? And why would I want you to lock my account?I just got back from vacation this morning, so I had a nice panic attack about someone accessing my account information. Why would you send me something like this for what appears to be no good reason at all? It's unclear and misleading and pointless.
This is how much you care about current customers.USER: Why is the lg stylo 6 0$ for new customers but 150$ for me?AGENT (Daniel): For the new customers who are ready to join us definitely we are providing them a good offer.USER: Yes I saw that.AGENT (Daniel): But for the existing customer also we are providing different type of benefits.USER: Alright? Like?AGENT (Daniel): Like for the existing customer we are providing with the benefit of group save discount wherein you will be getting the discount on the lines that you are havingUSER: Right which you provide for new customers as well in addition to free phonesAGENT (Daniel): Apart from this like if you want to upgrade the phone that you are using right now we also have some offers for the existing customers like if you are going for Samsung Galaxy A01USER: .i was look at the lg stylo 6AGENT (Daniel): The original price of the handset is $109.99 but for current customer we are providing it at a price of $19.99AGENT (Daniel): I truly u
Like some of the other customers that I see on posting here I've been if Cricket customer for 5 years and can't understand why they don't give any attractive or economical phone upgrades to people have been long-time customers but somebody walks off the street can get a brand new phone for free the other companies do the same thing and no I don't need a warranty for my planned obsolescence phone that will give out in a year or two and also pay an excessive connect fee when it happens ,so I'll see you in a year or two when I need a new phone Cricket
It's LAME that you don't total up each month's data usage, and make that available for us to see!Instead, you show EACH DAY'S DATA USAGE for up to a month at a time.This applies both to computer access and the myCricket app via a phone!So, if we want to see what we're using a month, we are forced to manually total it ourselves?Could it be that you fear that we might realize we don't need the data amount we are already paying for, and therefore would switch to a lesser (cheaper) plan?
I am getting between 10-20 spam texts and about the same number of spam calls every single day, morning, noon and night. When I called customer service, they wanted me to download the HI-YA app. However it's $25 a year and I think it's b.s. To have to pay that. I have had the same number for the last 20 years. HOW IN THE HELL DO I MAKE IT STOP???? If I can't, and have to resort to changing my number, I'm just gonna go with another provider.
I just want to say here and everywhere that I can post. Cricket has horrible customer service. I’ve had my iPhone for a month, and I just got transferred to Arkansas with my job, my phone has no service here so I called you guys for help. Well that was a joke, no help at all, except to tell me that I could continue to pay my bill for 5 more months with no service and then they would release my phone, I mean really, who would be stupid enough to do that? I am only going to be here for a few months, and was going to switch back when I moved back. Anyway, we are going to be done with your no help at all company. This iPhone will make a good paper weight I guess. Thanks a lot.
I ordered a new phone 5 days ago under the understanding that I would receive it within 2 business days. I dropped the phone that I have and busted the screen up so badly that it cuts my fingers when I try and use it. I work at a local hospital and go in at 4am in the morning so the parking lot at that time is still dark and is secluded. I like to have my phone out and ready in case I need to call for help. Unfortunately my new phone has never arrived. It is now 5 days later and still no phone. The money was taken out of my bank account for the phone but the phone was never shipped. I got an e-mail saying it had been shipped and received a tracking number but when I track it on UPS the message says that they are awaiting the package and I will receive more tracking information once they do. I have spoken with customer service several times via online chat and phone. At first I was told that UPS must have lost the phone. I explained to the customer service rep. that UPS said they did no
I have been trying to Activate My Simply Data Account and link the number. The issue I have is that the temporary password is sent via text. Since the device I'm using is not a phone how would I go about completing activation? Yes, the device (Netgear 1120) was approved as compatible when I entered the imei #
I need to upgrade the phones on my account but can’t afford full or upgrade price. I found out you can get burner numbers to port on eBay to create a new account. My plan is to get 3 phones and use on my existing account. Is this against cricket policy?
I bought a phone line using my existing phone but to get a new number I did all of this with a bring your own phone SIM card activated the account with my debit card then literally lost my phone now I'm struggling to get a phone on my service that I don't have any information for except the credit card they bill every month for $50 and have no way to recover suspend or anything for this account so $50 two months in a row now I have not been able to use any phone on this account because I don't know the account number or the phone number
So let me make sure I understand you. I am not asking to see actual text messages or listen in on a call. All I want to do is from time to time view ( my 4 teens) call and text logs. Which is extremely easy to do with other carriers. And its an important thing to do if your a parent who cares. But now that I switched to Cricket wireless I can not do this??? Yet I was just looking through this blog I just signed up for. Wow the information you provide for that is unreal.
If I want to port my Cricket Wireless number to another carrier,can I do it while my service is active and after that number is ported,can I change my number in my account so that I can get a new number in my Cricket Wireless account and the ported number is with the another carrier?
I started wondering why my service went to crap and come to find out AT&t is in control of you so therefore I will be suspending my services as soon as my bill date is due and switching to boost Mobile to get away from AT&t AT&t is a worthless company they have no business handling my phone they have no business handling anything cuz they can't even handle what they have my brand new phone doesn't work worth anything your company cannot fix it because your service is crap you guys need to go ahead and go bankrupt
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