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So let me make sure I understand you. I am not asking to see actual text messages or listen in on a call. All I want to do is from time to time view ( my 4 teens) call and text logs. Which is extremely easy to do with other carriers. And its an important thing to do if your a parent who cares. But now that I switched to Cricket wireless I can not do this??? Yet I was just looking through this blog I just signed up for. Wow the information you provide for that is unreal.
I have complete my receipt when I buy the phone I have everything nothing is missing phone first-class condition everything the ceilings day last day to return my phone I went to Lodi on Cherokee franchise but then never accept me in the treat me once again where they told me I can have only the phone money nothing else and regarding your rules this is my right I can get my money back because I'm not heavy duty Janet everything is okay but the problem is this WhatsApp if I'm using to call Pakistan I can't use it in a Unlimited Plan before I used to Metro I can call from there from here not so Second Officer told me outside if I go in there and there again so this is trespassing deal Dallas today about 7 today s e v e n t 870 last day to return my phone before going I called the cops and after that officer she told me first call them and then go inside so I called a franchise and the lady told me you can come and I went there and she told me you can get on your phone money back and if y
I seem to be having problem with shipping. I ordered an iPhone 11 Pro Max 256 GB then and I didn’t received an email notification of tracking shipping. So I know something is wrong, then I’m glad I received my money back the next day . I ordered it again today and still the same problem. I need an new IPhone 11 Pro Max but it’s out of stock now and it was 20 in stock last time I checked. Anyway, I just want to ordered it but I went to 6 different cricket store and they don’t have any. They don’t know when iPhone coming in store yet. It’s really frustrating and I can be impatient. I hope you guys HMU of any information if it’s in stock in stores.
I have been a Cricket customer for about 7 years now. On Monday, my phone suddenly stopped working. It said it wasn't connected, and it said it was not permitted to make phone calls. I took it to the local cricket store, and we tried multiple methods to fix it, and even called customer service together several times. When I tried to enter my PIN for the account, it did not work. We tried several numbers none of them worked. They gave me a security question, but it was not a security question I had ever set. We finally came to the conclusion that someone had taken over my Cricket account and stole their way into my password/pin and changed the PIN and security question. I need to disable the SIM that is currently (fraudulently) attached to my Cricket phone number. I also need to change the PIN, challenge question, and password. I have called the customer service number multiple times and they have been no help. I have gone into a Cricket store multiple times and they have been no help e
I just wanted to let y’all know that there is a possibility that the owners/employees at one of your Cricket Wireless locations has been stealing personal information from your costumers. The address is: 3841 Veterans Blvd Ste 102 Metairie, LA 70002.I got my info stolen a while back and a few days later my info was used to open accounts outside of Cricket Wireless. One being Verizon Wireless while using all my information they asked me to provide out loud while there were people in the back room listening. This could all be a coincidence but I have been hearing bad things about the owner and his wife working together to do these things and I just wanted to let y’all know so it does not happen to other people. I already filed an identity theft and fraud report to both the police and the credit bureaus so it is all sorted on my end but I don’t want them to get away with doing things like this. So I am giving you all the heads up.Thank you
Hey everyone!I had Cricket service for about a 3.5 years now and had a serious issue happen this week. On Monday, my phone stopped working and I learned that my phone number was fraudulently ported out to Verizon Wireless. Whoever stole my number used it to access by credit and bank accounts and have replacement credit cards shipped to some addresses across the country from me. I called Cricket right after it happened and received a case no. as to the fraudulent port and then locked all my financial accounts.I also called Verizon Wireless, where my number was ported to, on Tuesday and they very quickly launched an investigation, verified my identity, suspended the account, and returned the number to Cricket so they can reassign it to me. So, basically, I did about 75% of the work for them, getting my number retrieved from Verizon myself. This happened on Monday and it’s now Friday and no one from Cricket who is actually doing anything to resolve this issue has responded to me. I tried
I lost my phone about 6 months ago and had auto pay set up and money keeps getting deducted from my account from my debit card so I believe my phone is still getting actively paid up to date if so I need to kno how I can get another phone and sim card to replace it so I can get. Back to the cricket world community
Hello can an employee please help with a return status? The phone was received back by cricket warehouse on Tuesday and I still haven’t received a confirmation email. What is weird is that instead of receiving a Return Received Confirmation Email, I received a CANCELation email….which makes completely no sense to me. Can someone please help me with my rma# and case? Thanks
Hi, I recently upgraded my iphone to a new one (iphone 11).The package was delivered with a new sim card as well as a new phone, so I put the new sim card in my new phone. Following the instruction, I tried to activate it online, but it consistently failed to find my order, showing an error message like “Oops! Looks like we're having a problem with our system. Please try again later.”My new phone looked to work well without activation, but I found that iMessage and FaceTime were not activated on my new phone and the text message was still sent to the old phone. Could you help me to solve this issue?
I’ve been trying to log into my account and get the following error messages:Access DeniedYou don't have permission to access "http://www.cricketwireless.com/restservices/accountauth/v1/authtokens/halo" on this server.Reference #18.54dddd58.1678201743.2ca30300 I tried the following:Clearing cache and browser history Different devices VPN on and off
Hello,I just recently purchased the Moto G 7 Supra from Cricket and the phone came preloaded with the mycricket app but it just won't work.I updated it to the 2.7.2 latest version but it never opens or even lets me get to the log in screen.If I down grade to the previous version, I can get to the login screen but after inputting my name/phone number and password, it goes to another screen where it looks as though it shows a activity/progress bar, but then nothing happens and I can't log in.What's weird is that I can download the mycricket app to another one of my unlocked phones not using Cricket's service, and I can log in just fine, but a phone bought from Cricket and preloaded from Cricket doesn't work.I would uninstall it and reinstall it but there doesn't seem to be any way to do that.Anyone have any ideas as to what I could try?Thanks.
How do update the caller ID that is shown on the recipients phone, when placing an outbound call? According to this article, these requests can be made directly through your phone carrier.https://blog.hiya.com/national-caller-id-database Directed to Cricket support: Where do we go to do this?
I’m trying to activate my new phone, but your website is not working. I enter in all my details and I get the same error message: “Oops! Looks like were having a problem with [our] system. Please try again later.” That’s the thing… Nobodies admitting the system is broken, and nothing is being fixed about it. I have two phones that both suck and paying for service I can’t even access! It’s been a few days now and I can not get passed this process. I took my phone to a store and the representative didn’t want to activate my new phone either!
My wife recently joined cricket. She also shortly thereafter was diagnosed with cancer. Needless to say our finances turned upside down but she qualified for a free service from Q Link. We found out her own unlocked phone was locked by Cricket. We are about broke with the medical costs and need her phone unlocked to transfer over. We have tried everything with customer service and no response. She is going thru Chemo now with a Bone Marrow transplant in a couple weeks. We really dont need anymore headaches now. Can someone help us get phone unlocked?
Last night I ordered an upgrade phone to replace my existing one -- a 6 year old LG.When I ordered, I mistakenly chose the wrong $49 Samsung upgrade phone. I tried to find a Cancel Order button on the website, but found none. I tried to call Customer Service, but it was after their office hours.This morning, I received a shipping confirmation from Cricket. I called Customer Service, who told me I could order the correct phone, and that when I receive the incorrect one, to return it un-opened and un-activated, and I'd be credited the associated costs.After talking to CS, I tried to order the correct Samsung online. The order page still showed $49 for an existing account/upgrade, but in the shopping cart, it appears as $189.I called CS a second time, and was told that even without receiving/opening/activating the incorrect phone, Cricket now views the wrong phone as the official one in my account, and I'm therefore ineligible for the discount upgrade on trhe correct one, and that this i
On 3/5/2023 we visited the cricket store at 5141 O St, in Lincoln, NE at about 350 pm. It was right before closing time, since it closed at 4pm on Sundays.We asked to buy an older model (cheaper) iphone to replace a broken (and very old, 6s i think) phone on our plan. The man working there provided us with a phone (iphone SE), and when we asked how much the phone would cost, he told us, but did not state that it was a "bundle" price, so we assumed it was the cost of the phone.Nonetheless, he gave us a screen protector and case. And so we asked if that was included as part of some sort of 'welcome package' for the phone? And he said yes. He did not give us a choice of what phone case we might want, and did not give us the box for the case. He never told us that it was a "bundle" or gave us any choices about having a "bundle" vs. just getting the phone.Overall, we were conscious that it was after closing time by the time we were done, and grateful for the employee being willing to help u
Last year, in August 2020, my phone number was ported from my phone and was used to gain access to our bank accounts, best buy , Credit card , Vision Insurance. Hacker opened new accounts in Homedepot , shopped online in Bestbuy. It was an absolute nightmare to get the new number, block the old one and regain control of my finances. Fast forward to yesterday afternoon, it happened again. This time my I realized what happened right away and called Cricket, but they were of NO HELP. They were asking for my PIN number but that got changed by the hacker yesterday . So ME the OWNER doesnt have access to MY Account . I went to the cricket store this morning got a new sim , reset my PIN and security question and my number back. When i question the agent at the store , he said that the number got ported yesterday at the Cricket store . ( Based on the vague information I got from him , the store is on Dixie hwy , Hollywood -florida)When i question the same to Cricket customer care over the cal
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