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So i upgraded my phone & ordered me a new phone via online. My account is now saying "Order Pending" & won't let me do anything. I'm frustrated because we're wanting to upgrade my wife's phone too but can't due to this issue. Any suggestions or help? I did receive my phone today btw but have to go in store to activate it. I can't do it online which is frustrating.
I am visiting my mom in China now. My plan is the $30 per month - 5 GB plan. (The plan was purchased in the USA ~ 3 years ago. I keep use it for more than 3 years now.)The due day of my monthly payment is the 21st day of every month.But I can not log in my cricket account on my laptop in China. I can open most of the cricket webpages in China. But I cannot log in my account. After I enter my phone number and password, it tells me: “Access DeniedYou don't have permission to access "http://www.cricketwireless.com/restservices/accountauth/v1/authtokens/halo" on this server.Reference #18.8ff12817.1683821720.65c2863”I also tried the quick pay option without log in my account. I can enter my credit card information and go to the payment review webpage. But when I hit “Submit payment” button, the webpage tells me “We're having issues loading this page. Please try again later.” I tried several different credit cards. None of them went through. I always got the same error message. My next payme
I am visiting my mom in China now. My plan is the $30 per month - 5 GB plan. (The plan was purchased in the USA ~ 3 years ago. I keep use it for more than 3 years now.)I try to log in my bank accounts on my laptop to pay bills. But the banks require me to input a code send by text for verifications.I turn on the WIFI calling and I did receive the texts from my banks in the USA.I wonder whether this is free? If not, how much it cost?It takes more than 24 hours for my cell phone be able to receive the texts from my banks in the USA since I turn on the WIFI calling. Some banks told me: “Your Online Banking account has been locked for security reasons. To unlock your account, please call Online Customer Service at 1-800-XXX-XXXX.”I wonder whether I can use my cell phone (a US phone number) to do the WIFI calling to my US banks from China? If yes, whether it is free?I also have several voice message in my cell phone. I believe they were come from my banks or credit cards in the USA recently
Yes, I have been a customer with Cricket for many years. My phone was stolen August 2022 and I had to purchase another phone. I had wanted to keep the same telephone number but the man that stole my identity was accessing the Ion I purchased. I went back to the Cricket store and since I had no insurance, I had to basically get the cheapest Motorola phone possible. My number was changed to 662-782-6379. I had to get a Motorola pure G. I was told that I was eligible for an upgrade February, 2023. I wanted to get an IP hone but was told that since I was already a customer, I would have to pay full price. I have had some problems with this Motorola and I would love to upgrade but I cannot pay 499.99 for a telephone period. I am checking prices in the app for a Samsung and they are out of my price range. Also, the friend that referred me, did not get her $25 referral fee and I gave her full name and telephone number at the store. Her name is Teresa Perry and she just got a new phone and num
I bought a phone last summer with Cricket. I used Affirm to make monthly payments. I received the phone and didn't like it. I never used it. I promptly requested a return. I sent the phone back in the time allocated for a return. Since then, every time I call Cricket asking about my refund, it seems that there are many excuses. I've been transferred to different departments and sometimes back to the same department that I had already spoken to. Now, I'm still paying for this phone through Affirm because they have never contacted by Cricket. The last time I called Cricket, I was on the phone with them for 2 and a half hours. When I was supposed to be transferred to Affirm through Cricket along with the representative from Cricket to clear this up, he was no longer on the call. This was supposed to be a three way call to confirm the refund. As of today, I have paid 296 dollars. Now do I need to contact the Better Business Bureau and a lawyer. This is ridicu
So let me make sure I understand you. I am not asking to see actual text messages or listen in on a call. All I want to do is from time to time view ( my 4 teens) call and text logs. Which is extremely easy to do with other carriers. And its an important thing to do if your a parent who cares. But now that I switched to Cricket wireless I can not do this??? Yet I was just looking through this blog I just signed up for. Wow the information you provide for that is unreal.
I have complete my receipt when I buy the phone I have everything nothing is missing phone first-class condition everything the ceilings day last day to return my phone I went to Lodi on Cherokee franchise but then never accept me in the treat me once again where they told me I can have only the phone money nothing else and regarding your rules this is my right I can get my money back because I'm not heavy duty Janet everything is okay but the problem is this WhatsApp if I'm using to call Pakistan I can't use it in a Unlimited Plan before I used to Metro I can call from there from here not so Second Officer told me outside if I go in there and there again so this is trespassing deal Dallas today about 7 today s e v e n t 870 last day to return my phone before going I called the cops and after that officer she told me first call them and then go inside so I called a franchise and the lady told me you can come and I went there and she told me you can get on your phone money back and if y
I seem to be having problem with shipping. I ordered an iPhone 11 Pro Max 256 GB then and I didn’t received an email notification of tracking shipping. So I know something is wrong, then I’m glad I received my money back the next day . I ordered it again today and still the same problem. I need an new IPhone 11 Pro Max but it’s out of stock now and it was 20 in stock last time I checked. Anyway, I just want to ordered it but I went to 6 different cricket store and they don’t have any. They don’t know when iPhone coming in store yet. It’s really frustrating and I can be impatient. I hope you guys HMU of any information if it’s in stock in stores.
I have been a Cricket customer for about 7 years now. On Monday, my phone suddenly stopped working. It said it wasn't connected, and it said it was not permitted to make phone calls. I took it to the local cricket store, and we tried multiple methods to fix it, and even called customer service together several times. When I tried to enter my PIN for the account, it did not work. We tried several numbers none of them worked. They gave me a security question, but it was not a security question I had ever set. We finally came to the conclusion that someone had taken over my Cricket account and stole their way into my password/pin and changed the PIN and security question. I need to disable the SIM that is currently (fraudulently) attached to my Cricket phone number. I also need to change the PIN, challenge question, and password. I have called the customer service number multiple times and they have been no help. I have gone into a Cricket store multiple times and they have been no help e
I just wanted to let y’all know that there is a possibility that the owners/employees at one of your Cricket Wireless locations has been stealing personal information from your costumers. The address is: 3841 Veterans Blvd Ste 102 Metairie, LA 70002.I got my info stolen a while back and a few days later my info was used to open accounts outside of Cricket Wireless. One being Verizon Wireless while using all my information they asked me to provide out loud while there were people in the back room listening. This could all be a coincidence but I have been hearing bad things about the owner and his wife working together to do these things and I just wanted to let y’all know so it does not happen to other people. I already filed an identity theft and fraud report to both the police and the credit bureaus so it is all sorted on my end but I don’t want them to get away with doing things like this. So I am giving you all the heads up.Thank you
Hey everyone!I had Cricket service for about a 3.5 years now and had a serious issue happen this week. On Monday, my phone stopped working and I learned that my phone number was fraudulently ported out to Verizon Wireless. Whoever stole my number used it to access by credit and bank accounts and have replacement credit cards shipped to some addresses across the country from me. I called Cricket right after it happened and received a case no. as to the fraudulent port and then locked all my financial accounts.I also called Verizon Wireless, where my number was ported to, on Tuesday and they very quickly launched an investigation, verified my identity, suspended the account, and returned the number to Cricket so they can reassign it to me. So, basically, I did about 75% of the work for them, getting my number retrieved from Verizon myself. This happened on Monday and it’s now Friday and no one from Cricket who is actually doing anything to resolve this issue has responded to me. I tried
I lost my phone about 6 months ago and had auto pay set up and money keeps getting deducted from my account from my debit card so I believe my phone is still getting actively paid up to date if so I need to kno how I can get another phone and sim card to replace it so I can get. Back to the cricket world community
Hello can an employee please help with a return status? The phone was received back by cricket warehouse on Tuesday and I still haven’t received a confirmation email. What is weird is that instead of receiving a Return Received Confirmation Email, I received a CANCELation email….which makes completely no sense to me. Can someone please help me with my rma# and case? Thanks
Hi, I recently upgraded my iphone to a new one (iphone 11).The package was delivered with a new sim card as well as a new phone, so I put the new sim card in my new phone. Following the instruction, I tried to activate it online, but it consistently failed to find my order, showing an error message like “Oops! Looks like we're having a problem with our system. Please try again later.”My new phone looked to work well without activation, but I found that iMessage and FaceTime were not activated on my new phone and the text message was still sent to the old phone. Could you help me to solve this issue?
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