General Account / Profile

  • 691 Topics
  • 1,653 Replies

691 Topics

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shazainahmedRising Star
posted in General Account / Profile

what is Gaynoninin on TikTok?

This trend of weird challenges is going crazy viral, where did it started from?  

4
R
3 days ago
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NeaJonesPaparazzi
asked in General Account / Profile

Switch main account name

How do I update my account to where it shows my name instead of my partners? I need to provide proof of a bill that has my name and address on it but can’t figure out how to change it to where my name is the main name that shows on the account. 

4
Marlena_Cricket
11 months ago
ChrystalMooreRN
ChrystalMooreRNExtra
asked in General Account / Profile

Request Call records

I need to request a copy of my phone records for 6/1/2020-6/8/2020 for an insurance claim.

4
N
2 years ago
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GGbirdExtra
asked in General Account / Profile

Current customer

Exactly what I say!! I'm a 5 year customer and NOT once have I ever had a discount. I'm sorry but I want a new phone and looks like I will have to change my service in order to get the phone I want. CSR are rude and not helpful at all!! Come on cricket show some appreciation for your 5+ year's customers. If you are new to cricket wireless beware because you get ONE "free" phone and that's it. Nothing ever again and don't expect to be treated like a valued customer. LOL..

4
M
2 years ago
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JasekeyesPaparazzi
posted in General Account / Profile

Account Suspended after EBB Forms submitted

Got a txt msg from cricket last night about the EBB program. Filled out the forms and then got a confirmation txt from cricket. Then On top of that, no more than an hour later they terminated our service, (Even though we were paid up and the bill wasn't do until 6/17)  They also changed our monthly plan and now says we owe them $95-- to reinstate our phones. Even though we are have paid and they shut us off a week early and won't credit or refund us the money for the week they are stealing from us.  Been on the phone on and off for over 8 hours today with no results, no help and being disconnected after sitting on hold from anywhere from an 30 minutes to an hour supposedly being transferred to a supervisor.... This is getting ridiculous with the stunts they are pulling with the billing. Like a few months ago double billing our card for two $95 payments for the month. Told us that they don't do refunds, that it would be credited, but come time for the next months bill they made us pay a

4
M
1 year ago
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PORTED OUTStuntman
asked in General Account / Profile

PHONE NUMBER PORTED OUT NO HELP FROM CRICKET

I had two of my four phone numbers ported out with out my permission. We did everything right. I reported to my local Cricket branch instantly. The staff was very helpful. This could have been stop right away but the Cricket corporates would to help. Now I have been with out a phone for 20 days. I make my living off of my phone number and my wife works in the medical field. I'm loosing sales everyday because my customers can contact me. My wife has to have a phone number to be in compliance with the new Covid protocols. I’m not willing to get a new number. Cricket tells me everyday that back office is working with my case, but I never get a call back. The people who answer the phone read the same company line every time. Nothing is moving forward.      

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M
2 years ago
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surfing191Stuntman
asked in General Account / Profile

Moto One 5G ACE Xt-2113 lost 5g access after last week update

If anyone here can let the network team they mess up the network settings version when they sent out the security update for the moto one 5g ace XT-2113.  This update push the phone back to the original network settings version,   An update came out in Aug of 2022 that updated the phone to have 5g access on cricket network.   

4
S
9 months ago
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JMG82Paparazzi
posted in General Account / Profile

Very Upset With Cricket Wireless

I have held an account with cricket for about 5 years - with a 5 line family plan. I have paid on time every month and I have never had issues. This past May my family and I moved to the Florida Panhandle (we established our service in Tampa). Since moving, our reception is spotty or non-existent. After several calls to customer service and many visits to the local cricket store, no one can help me fix this BUT they are all quick to suggest I buy something else from them. I have purchased new SIM cards, had our phones reset, you name it - all in a week - with no results. This is very disappointing and as soon as we find another company, we are taking our business elsewhere.

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J
4 years ago
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joshbrown1985Extra
posted in General Account / Profile

my wifes phone is reported lost or stolen and want work

I’ve been a cricket customer for over 10 years.I have 5 lines on my plan. Just recently I had lost my iPhone went to the cricket store went through the insurance process got me a new phone. Some how cricket instead of marking my phone as lost or stolen they marked my wife’s phone as lost or stolen. They turned my wifes phone off I’ve called cricket numerous times they will turn it back on then about 30 minutes later right back off . They have told me asurion is the one that marked it lost or stolen and asurion tells me cricket does. I don’t care who does I want it fixed I shouldn’t have to keep calling both companies they should work it out between them. This has been going on for almost a dang month now. My wife needs her phone hell the school tried to call her to tell her our kids was getting out early do to ice and couldn’t reach her on top of that she slid off the road on the way home and couldn’t call me for help luckily I’ve got a suspicion about things like that and went to look

4
F
1 year ago
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nibbles_517Paparazzi
asked in General Account / Profile

Suddenly suspended newly bought phone

Hi all! A few hours ago I purchased the Cricket Icon 2 to replace a device that was incompatible with Mobile Hotspot. It’s worked well and hotspot works, but 30 minutes ago I suddenly got a message saying “This device is not eligible for activation on the Cricket network.” and then the line became suspended. This line is the main line in the account, and the second line on the account is still up and running.How is it possible that a phone I bought straight from a Cricket store would not work or is not eligible for use in the store? Also, how is it possible that it works for a bit then suddenly decides it is not eligible?Thanks anyone in advance!

4
T
2 years ago
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fred_1458Paparazzi
posted in General Account / Profile

Trouble logging in

Forgot my email address and password to log in

4
T
1 year ago
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ChristatumExtra
asked in General Account / Profile

goverment assistance

I read online that there is a program that allows some people to get up to $30 a month off their phone bill. What is this and how do I sign up?

4
K
1 year ago
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clarenceh77Extra
asked in General Account / Profile

file a complaint

Hello this i wanted to file a complaint against cricket wireless they Ported my number out I had to pay for to get another account money I paid for the month I lost I had to pay for New service I have my lawyer looking into this matter 🥺

4
M
1 year ago
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Moose70Extra
asked in General Account / Profile

Outbound caller id name

Last post I saw about Cricket not supporting changing the outbound caller id name was in 2018 and I can't seem to find anymore information about it. Is it supported now? If it is, where can I find instructions on how to change it? If not, does cricket ever plan to change this?

4
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11 months ago
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AggrievedPaparazzi
asked in General Account / Profile

someone set up a fraud account using my email address

Someone set up a cricket account using my email address.   How do I remove my email address from this account? and no I do not have the cell number.   please help.  Calling up the help number is useless. I cannot get through to a human and not category exists for this problem.   thanks for your help.  

4
J
2 years ago
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JasminesmithExtra
asked in General Account / Profile

My cricket app

4
D
2 years ago
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KorishanPaparazzi
asked in General Account / Profile

Get list of phone call records

I would like to know how to get a list of all phone calls for a specified period of time. I need to know the list of numbers that have been calling me over the past couple years for litigation against a caller harassment.

4
M
1 year ago
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Thecurrys92Extra
asked in General Account / Profile

App and website blocking me from access to tabs

Access DeniedYou don't have permission to access "http://www.cricketwireless.com/restservices/accountauth/v1/authtokens/halo" on this server.Reference #18.95f8cd17.1687229185.166d165a This has been happening for over a month! Cannot add my tvs to hbo max, cannot upgrade my lines, the only thing I can do is pay my bill. 

4
Mike Hassman
4 months ago
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Pattycakes25Paparazzi
posted in General Account / Profile

Phone shutoff by Cricket - not by me

My phone was abruptly turned off "no service" 10/28/19 around noon.  On 10/26 Cricket auto took my payment thru my credit card. When I went to Cricket Office, they said my phone was canceled and transferred to T-Mobile. At the T-Mobile Office, they had no record.  I went on line with Customer Service and I had my account number, PW, and security answer, but can't recall my PIN.   I am a 76 yo senior and not especially tech savvy.  Why can't they reset my pin and help me out??  My cell is my only phone.  Pattycakes25

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B
3 years ago
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BoycePaparazzi
asked in General Account / Profile

Account Suspended after EBB Forms submitted

Got a txt msg from cricket last night about the EBB program. Filled out the forms and then got a confirmation txt from cricket. Then On top of that, no more than an hour later they terminated our service, (Even though we were paid up and the bill wasn't do until 6/17)  They also changed our monthly plan and now says we owe them $95-- to reinstate our phones. Even though we are have paid and they shut us off a week early and won't credit or refund us the money for the week they are stealing from us.  Been on the phone on and off for over 8 hours today with no results, no help and being disconnected after sitting on hold from anywhere from an 30 minutes to an hour supposedly being transferred to a supervisor.... This is getting ridiculous with the stunts they are pulling with the billing. Like a few months ago double billing our card for two $95 payments for the month. Told us that they don't do refunds, that it would be credited, but come time for the next months bill they made us pay a

4
D
2 years ago
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StarlalcExtra
posted in General Account / Profile

Unlock my new iPhone SE

Hi...just bought an Apple iPhone S E. But I didn't know it was locked with Straight talk. I only use Cricket.. How do I unlock this phone and maybe for free? Please help I love my new Iphone and I have a family plan on here already. I have been with Cricket for 6 years. Please help.Thank you and stay safe

4
D
10 months ago
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herschelExtra
posted in General Account / Profile

refunds upon death of owner

My brother had an account with Cricket but he recently passed away.  I called to see about getting a refund as they had only debited his account 2 days prior.  They allowed me to change his pass-code and pin, but their company policy does not allow refunds. Obviously, its not the amount of the charge, but the policy of not returning any unused portion of his fee. Perhaps they need that money to stave off bankruptcy.  It's hard enough trying to deal with business after my brother's death, but now I'm just disgusted with having to deal with them.So buyer beware about the fine print.

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3 months ago
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AngellinzExtra
posted in General Account / Profile

can't remember my security question

I can't remember my security question i need it to sign in into my account, because i forgot my password.

3
M
4 years ago
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Tica2Paparazzi
posted in General Account / Profile

botched order

In June 12, I ported in a number from Sprint and ordered a sim and paid a month in advance for unlimited service. On June 13 i received an email saying my order had been SHIPPED and got a UPS next day air tracking number.Of course, UPS has no shipment from Cricket and only says it has had a shipping label number for four days. Four days?The Pacific Rim Cricket customer service is about as bad and inept as anything I have encountered in 20 years. So you have my money, You ported in my number. I have no sim and no service. UPS has no record of any shipment. Just freaking wonderful.

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BillyM_Cricket
5 years ago
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jaylamberthPaparazzi
posted in General Account / Profile

Unsubscribe Email

Website not accepting my email address to unsubscribe.

3
D
5 years ago

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