General Account / Profile

  • 620 Topics
  • 1,562 Replies

620 Topics

N
NeaJonesPaparazzi
asked in General Account / Profile

Switch main account name

How do I update my account to where it shows my name instead of my partners? I need to provide proof of a bill that has my name and address on it but can’t figure out how to change it to where my name is the main name that shows on the account. 

4
Marlena_Cricket
3 months ago
ChrystalMooreRN
ChrystalMooreRNExtra
asked in General Account / Profile

Request Call records

I need to request a copy of my phone records for 6/1/2020-6/8/2020 for an insurance claim.

4
N
1 year ago
G
GGbirdExtra
asked in General Account / Profile

Current customer

Exactly what I say!! I'm a 5 year customer and NOT once have I ever had a discount. I'm sorry but I want a new phone and looks like I will have to change my service in order to get the phone I want. CSR are rude and not helpful at all!! Come on cricket show some appreciation for your 5+ year's customers. If you are new to cricket wireless beware because you get ONE "free" phone and that's it. Nothing ever again and don't expect to be treated like a valued customer. LOL..

4
M
2 years ago
J
JasekeyesPaparazzi
posted in General Account / Profile

Account Suspended after EBB Forms submitted

Got a txt msg from cricket last night about the EBB program. Filled out the forms and then got a confirmation txt from cricket. Then On top of that, no more than an hour later they terminated our service, (Even though we were paid up and the bill wasn't do until 6/17)  They also changed our monthly plan and now says we owe them $95-- to reinstate our phones. Even though we are have paid and they shut us off a week early and won't credit or refund us the money for the week they are stealing from us.  Been on the phone on and off for over 8 hours today with no results, no help and being disconnected after sitting on hold from anywhere from an 30 minutes to an hour supposedly being transferred to a supervisor.... This is getting ridiculous with the stunts they are pulling with the billing. Like a few months ago double billing our card for two $95 payments for the month. Told us that they don't do refunds, that it would be credited, but come time for the next months bill they made us pay a

4
M
1 year ago
P
PORTED OUTStuntman
asked in General Account / Profile

PHONE NUMBER PORTED OUT NO HELP FROM CRICKET

I had two of my four phone numbers ported out with out my permission. We did everything right. I reported to my local Cricket branch instantly. The staff was very helpful. This could have been stop right away but the Cricket corporates would to help. Now I have been with out a phone for 20 days. I make my living off of my phone number and my wife works in the medical field. I'm loosing sales everyday because my customers can contact me. My wife has to have a phone number to be in compliance with the new Covid protocols. I’m not willing to get a new number. Cricket tells me everyday that back office is working with my case, but I never get a call back. The people who answer the phone read the same company line every time. Nothing is moving forward.      

4
M
1 year ago
S
surfing191Stuntman
asked in General Account / Profile

Moto One 5G ACE Xt-2113 lost 5g access after last week update

If anyone here can let the network team they mess up the network settings version when they sent out the security update for the moto one 5g ace XT-2113.  This update push the phone back to the original network settings version,   An update came out in Aug of 2022 that updated the phone to have 5g access on cricket network.   

4
S
1 month ago
J
joshbrown1985Extra
posted in General Account / Profile

my wifes phone is reported lost or stolen and want work

I’ve been a cricket customer for over 10 years.I have 5 lines on my plan. Just recently I had lost my iPhone went to the cricket store went through the insurance process got me a new phone. Some how cricket instead of marking my phone as lost or stolen they marked my wife’s phone as lost or stolen. They turned my wifes phone off I’ve called cricket numerous times they will turn it back on then about 30 minutes later right back off . They have told me asurion is the one that marked it lost or stolen and asurion tells me cricket does. I don’t care who does I want it fixed I shouldn’t have to keep calling both companies they should work it out between them. This has been going on for almost a dang month now. My wife needs her phone hell the school tried to call her to tell her our kids was getting out early do to ice and couldn’t reach her on top of that she slid off the road on the way home and couldn’t call me for help luckily I’ve got a suspicion about things like that and went to look

4
F
9 months ago
N
nibbles_517Paparazzi
asked in General Account / Profile

Suddenly suspended newly bought phone

Hi all! A few hours ago I purchased the Cricket Icon 2 to replace a device that was incompatible with Mobile Hotspot. It’s worked well and hotspot works, but 30 minutes ago I suddenly got a message saying “This device is not eligible for activation on the Cricket network.” and then the line became suspended. This line is the main line in the account, and the second line on the account is still up and running.How is it possible that a phone I bought straight from a Cricket store would not work or is not eligible for use in the store? Also, how is it possible that it works for a bit then suddenly decides it is not eligible?Thanks anyone in advance!

4
T
1 year ago
C
ChristatumExtra
asked in General Account / Profile

goverment assistance

I read online that there is a program that allows some people to get up to $30 a month off their phone bill. What is this and how do I sign up?

4
K
8 months ago
C
clarenceh77Extra
asked in General Account / Profile

file a complaint

Hello this i wanted to file a complaint against cricket wireless they Ported my number out I had to pay for to get another account money I paid for the month I lost I had to pay for New service I have my lawyer looking into this matter 🥺

4
M
10 months ago
M
Moose70Extra
asked in General Account / Profile

Outbound caller id name

Last post I saw about Cricket not supporting changing the outbound caller id name was in 2018 and I can't seem to find anymore information about it. Is it supported now? If it is, where can I find instructions on how to change it? If not, does cricket ever plan to change this?

4
C
2 months ago
A
AggrievedPaparazzi
asked in General Account / Profile

someone set up a fraud account using my email address

Someone set up a cricket account using my email address.   How do I remove my email address from this account? and no I do not have the cell number.   please help.  Calling up the help number is useless. I cannot get through to a human and not category exists for this problem.   thanks for your help.  

4
J
1 year ago
krhowley426
krhowley426Extra
asked in General Account / Profile

order pending with no purchase

I tried to change my plans to add hotspot and whem i was entering my card info it froze and booted me off the app on my phone. Now it says i have an order pending and wont let me do it anymore. What do I do?

4
H
1 day ago
CRICKETSUCKS2022
CRICKETSUCKS2022Paparazzi
asked in General Account / Profile

CRICKET WIRELESS PORTED MY NUMBER WITHOUT MY CONSENT

ON NOV 2 ONE OF MY NUMBERS WAS PORTED OUT FROM CRICKET TO VERIZON WITHOUT MY CONSENT.. WHEN I WENT ON CRICKETS WEBSITE THE NUMBER WAS GONE AND ALL OF ITS INFO.. I CALLED AND CALLED AND THEY TOLD ME I WAS TOP PRIORITY.. STILL HAVE NOT HEARD NOTHING

4
W
3 months ago
J
jrios308Extra
posted in General Account / Profile

whatssapp

my whatssapp. said it was registerged on another device and wont let me open says im banned

4
jamesava
2 years ago
B
BoycePaparazzi
asked in General Account / Profile

Account Suspended after EBB Forms submitted

Got a txt msg from cricket last night about the EBB program. Filled out the forms and then got a confirmation txt from cricket. Then On top of that, no more than an hour later they terminated our service, (Even though we were paid up and the bill wasn't do until 6/17)  They also changed our monthly plan and now says we owe them $95-- to reinstate our phones. Even though we are have paid and they shut us off a week early and won't credit or refund us the money for the week they are stealing from us.  Been on the phone on and off for over 8 hours today with no results, no help and being disconnected after sitting on hold from anywhere from an 30 minutes to an hour supposedly being transferred to a supervisor.... This is getting ridiculous with the stunts they are pulling with the billing. Like a few months ago double billing our card for two $95 payments for the month. Told us that they don't do refunds, that it would be credited, but come time for the next months bill they made us pay a

4
D
1 year ago
C
CharliemcgoniglExtra
posted in General Account / Profile

Text notifications

How do I stop text notifications when I make a payment or make a change.

3
N
2 years ago
D
DaemonThePrincePaparazzi
posted in General Account / Profile

How do I deactivate my phone or account?

My idiot brother sat on my phone and busted it to the point where the screen doesn't even respond, so I can't unlock it nor even call anyone...making customer support nonviable atm. I need a new phone ASAP because I have several job apps I just put in today, and they all have my dead phone's number on them. How the hell do I cancel my account, and how soon could I transfer its number to a new device?

3
Grod_Cricket
4 years ago
N
nikki26992699Extra
posted in General Account / Profile

Payment

I set up monthly payments to be taken out on the 3rd, but Cricket takes the payment out a day in advance. Why?? Also I was charged twice for the month of August for my payment. I can't seem to talk to a person, I'm getting the run around and it's starting to piss me off. I've had to call 4 times to get my payment date changed to the 5th OMG WHAT A HASSLE & IVE ONLY BEEN WITH CRICKET FOR 1 MONTH. Is this something I have to look forward to every month on payment day. I HOPE NOT! CRICKET REFUND 1 OF MY PAYMENTS ASAP

3
PoboyProphet
3 years ago
A
AngellinzExtra
posted in General Account / Profile

can't remember my security question

I can't remember my security question i need it to sign in into my account, because i forgot my password.

3
M
4 years ago
J
Jace7613Paparazzi
posted in General Account / Profile

Promo codes

Where do I find the cricket page for entering and activating my promo code??

3
C
4 years ago
T
terryboerumExtra
posted in General Account / Profile

Phone mistakenly reported stolen. How to remove?

I have 2 lines on my account. I had 1 phone stolen. I reported it. They screwed it up so many times I kept having to call. In the end they reported my not stolen phone stolen. They actually never reported the stolen phone stolen until I called again and then they put both on stolen. I tried telling them that this one wasn't stolen, they told me to wait 2 weeks while they tried to get it off the stolen list. I did, and when I contacted them again they said it couldn't be removed, my phone is now junk and cannot be used on any carrier. I was told there was nothing they can do but I can upgrade and get a new device. Yeah, thanks.So cricket pretty much stole my phone.I got to say, I like Cricket a lot. I recommended them to a few people who  now feel the same. But man, when you need customer service you're screwed. I haven't tried in person at a store though.So yeah, any ideas how to get my phone back? I have pictures on there of me from years ago before Cricket stole my phone. I can

3
S
2 years ago
T
Tica2Paparazzi
posted in General Account / Profile

botched order

In June 12, I ported in a number from Sprint and ordered a sim and paid a month in advance for unlimited service. On June 13 i received an email saying my order had been SHIPPED and got a UPS next day air tracking number.Of course, UPS has no shipment from Cricket and only says it has had a shipping label number for four days. Four days?The Pacific Rim Cricket customer service is about as bad and inept as anything I have encountered in 20 years. So you have my money, You ported in my number. I have no sim and no service. UPS has no record of any shipment. Just freaking wonderful.

3
BillyM_Cricket
4 years ago
A
amandapoundcakePaparazzi
posted in General Account / Profile

how do i make a puchase online if i have a p.o.box address?

3
M
1 year ago
J
jaylamberthPaparazzi
posted in General Account / Profile

Unsubscribe Email

Website not accepting my email address to unsubscribe.

3
D
4 years ago

Badge winners

Show all badges
Terms & ConditionsCookie settings