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On today May 18th I received a text from Cricket saying my account had been changed. I am the only one on this account I have 4 lines but I am the primary account holder no one is suppose to be able to access this account but me. I tried to check my account on line only to find out the password had been changed. I quickly get on the line and call customer service the first lady name Katie said no could have access my account unless they had my pass code but a cricket store had called and since they did not know the code permission was giving only once to access my account. I asked to speak with her superviser who hang up the phone when I asked her name. I call around to several Cricket stores and asked about policy all of them stated no one can access your account without your 4 dight code. I called Corp again I spoke to a lady by the name of Olga who basicly said that Cricket accounts can be access by anyone but she would not give me the store. I called the Cricket store that acc
Any advice on ways to unlock my phone?I'm a cricket customer for years, I have an LG V30 thinq, I have had the phone for Six Months as of two weeks ago.I'm going on a trip to Japan on Thursday, I have called into Cricket everyday for the past 2 weeks trying to get my unlock code and all they tell me every time is "We have created an urgent ticket for you, we don't know why we can't get your unlock code"I have talked to dozens of people and supervisors and they all give me the same answer. I'm really worried I'm about to go on my trip and have no access to my phone for travel.Any other solutions? I have gone to three different Cricket stores in town and they all say "we don't unlock phones in store" despite the Cricket website saying they have the ability to do so.Where do I go from here??I sent messages to both the Facebook and Twitter accounts and I have not received a response yet.
I just don't understand why CRICKET doesn't AUTOMATICALLY block spam text messages with NO Number Attached......... I am so tired of getting Spam messages that I can't block.Also, why does Cricket send block numbers to VOICEMAIL??? And why doesn't Cricket start AUTOMATICALLY block all spam numbers?
Is there any possible way for Cricket to unlock our phones to change service provider without having to wait until January because of nonexistent signal?
When Cricket Wireless changed the antennas in Puerto Rico from the service provider AT&T to the antennas of ClaroPR, the quality of the signal worsened for the 5 lines that are on the Cricket Plan. In addition, the solution from Cricket sent by text was to change the mobile network settings was to change to International Data Roaming and it worked for some time. Nevertheless, with the passing of Hurricane Fiona the signal was irrevocably horrendous. All 5 lines were not even able to send texts nor call, which prompted us to go out of our homes into more populated areas in order to have some signal. That was 1 month ago and still there is no signal even though in the map it shows that there is signal where I live. This has prompted us to change service providers but since 2 of the phones in the line were recently bought, those phone numbers cannot be unlocked to change service provide until 6 months have passed. I have talked with customer support but it is completely unfair to have
I am having difficulty upgrading my son’s phone. I am on the Account Summary page, but there is no option to select a number or upgrade. I am given an option to add a line. But nowhere in the website do I have an option to upgrade. I have gone into the store and they sent me to the website. I went on chat and they were unable to help me. I tried it on Android, IOS and Windows devices.Dio you see the option to upgrade presented to you on your account?
I purchased an iPhone 14 through cricket online on sept 28. I tried to activate on oct 7 and immediately Â was unable to complete activation. Â Apparently the iPhone 14 w/ an esim is beyond crickets capabilities I reached out to them via chat, they created a ticket and they tried to call me, my phone blocked it automatically. So I called back. I was informed that the activation issue with my phone was being handled by their “BACK END TEAM” and that I would have to wait for them to call me back and they would not take my call. I have not heard from them since and have called countless times just to be told time and time again by the reps that they can not help me and I have to wait for this top secret back end team to reach out to me. They refuse to unlock a phone they sold me that they can not fix. I need help contacting a real person at cricket that is actually concerned with customer service and resolution. I hate cricket and can not wait for this phone to be free of them. They will
My phone was deactivated for non payment over a year ago. I was in prison for a year and my Google account is linked by 2 step verification to the old number only. Is there a way to find out if the number is still available and maybe perform a one time text message? All of my accounts are linked to that Google account and I'm having trouble recovering them all.
I have successfully ported one of our phones out of Cricket to Mint mobile and my phone is working with the new Mint Sim now. Unfortunately Cricket has failed to deactivate the number. The result is that people trying to call me from a Cricket account go into my old Cricket voice mail. Both my new Mint account with my number and the Cricket account with the same number are now active.I spent about an hour (after 40 minute wait) on the phone with Cricket yesterday to close my Cricket account for the ported number and was assured that it was done and the number would be released. Indeed when I checked the account on-line a little later my ported phone number and it account info had been removed from the account. Unfortunately, this morning the account is showing my phone (which has been successfully ported to Mint and is working with that service) as being active on Cricket and still being billed. I just got off the phone with Mint tech support who were good enough to resubmit the
So I just got with cricket and to be honest. I’m trying to be happy but it’s hard. So I got 2 iphones on the 18th few days ago. I downloaded a game I been playing and all I get is buffering and lagging. Brought the phone in and the lady said I need to boost my data speed for another 20$! I’m unlimited already and I only used not even 4gigs. Everything else works fine. The game I play is clash of clans. I’m also with T-Mobile. Works great on T-Mobile. So I’m thinking I made the WRONG CHOICE. I don’t know. Just aggravating it buffers so much.. any help would be great but the lady tried all kind of stuff. I also been reading online that I’m not the only person having this issue!!
Im about to file a class action lawsuit over Cricket if there isn’t one already. I’m suppose to have 3 lines, $30 each, then i receive EBB assistance, yet my account online shows that i have 1 line on the unlimited and more plan and the other 2 on the core plan. Which has my bill at $153. It was $108 after the EBB payment. I had to do bridge pay so i could have an extra week to get ahold of someone to fix it because im not paying for something that i did not sign up for. Well i tried contacting them and i either can’t get ahold of anyone, im disconnected, or im told there is an issue with the systems. I try changing it online and it says i already have that plan and features. Then i tried to get bridgepay extended and it said there was an error. My phone was shut off last night and ive been on the phone or online chat since 10 This morning. I was disconnected 3 times, on hold for over an hour before i got through to someone higher up and then was disconnected again. I finally got throu
Hi there!Almost a year ago i get a LG Stylo 5, and i get paid about 6 months of the service, this was a gift of my brother, now we would change the company service cause actually i live in mexico, so i need to unlock this device to use in Mexico city, we already pay the first 6 month, but in my cricket app i cant unlock the device by my own
For the past 2 days, I have been bombarded with hostile people who are replying to spam texts that I haven't sent. All are from phone numbers associated with att.net email addresses. Calling the Cricket customer service number is not helpful. They keep telling me to download Hiya, but that is not a solution to someone else cloning my number. They said, "Well you can change your number." I have had this phone number 20 years and I refuse to give it up just because Cricket can't put an end to what is obviously a security flaw in THEIR system. They also told me that the newer phones they are selling are less likely to have this problem. This, in itself, tells me why they have no incentive to fix this problem. I really have no alternative but to leave them and go back to Verizon Wireless. I'm sick of 20 texts a day that are cursing at me for something Cricket won't help me with.Is anyone else experiencing this problem? Is there any solution? And DO NOT tell me to download Hiya or change my
I recently purchased a moxee hotspot device from walmart and went to set it up, I was told to add it to my existing account, I would be charged the $55 for the month of data and that I would NOT receive a credit for the 20 days I wouldnt have it on the current billing cycle I have, so I asked if I could set it up on its own account which the rep did. I want to be able to monitor the data usage so I can get a gauge of what I am using, figured doing a mycricket account would be the best bet, I would also like to be able to just log on and check the billing info ie. what card and all that as well When I go to set up the new account, it wants to send a text message to the number they gave me for the hot spot, which I did, however having tried 3 different times, I do not receive a text message in the settings where I can see on the hotspot device, I have even tried to text it from my own phone and still nothing, I have tried to power down and reboot, even as far as a factory reset and stil
My number was ported, my account was hacked; my pin code was changed, my security question was changed. I spent a lot of time on Cricket chat trying to resolve it and it was a waste of time. I was at a Cricket retail store for several hours today with an earnest employee who was trying to help resolve the problem. Cricket is almost complicit in perpetuating this. The employee of the store confirmed my identity and tried to engage phone help in an effort to resolve this but it was fruitless. There has to be a reasonable way for Cricket to resolve this matter. I've had my number for over twenty years, the consequences of its absence will now begin to accumulate. The employee of the store hung up on three different reps from Cricket as they all sounded like robots and were not helpful. Myriad difficulties are possible with digital hacking, but Cricket should be a partner not an adversary in legitimate attempts to resolve them.
I will be traveling overseas to London later this month and will have my Galaxy S8 with me. What, if anything, will still work while I am in the UK? Specifically, will I be able to make phone calls, send/receive text messages via roaming cell network? What about via wireless internet? Will I at least still be able to access the internet, or does my phone essentially become a brick outside the US, Canada, and Mexico?
Hello. So i need help.There is an app on my phone, Font Server, it is a virus and i cant get rid of it. Wont allow you to uninstall or even disable. It has a copy of all the system apps in it when u look at the app info. From my research online it allowes your phone to be remote accessed, which i have noticed things opened i didnt open or signed out of apps i didnt sign out of.Any advice or help welcomed
I am trying to add my wife to a bank account I just opened. As part of the process, it is requiring her to either get a text code at a phone that is in her name, or physically go into a branch (which is pretty inconvenient). I opened our Cricket Wireless account, and it appears that both of our phone lines are in my name. Can I change her line to be in her name without removing it from my account? Or can I change both lines to be in both of our names? There doesn’t seem to be a way to edit the name of the account in “Account Settings”.
I am getting between 10-20 spam texts and about the same number of spam calls every single day, morning, noon and night. When I called customer service, they wanted me to download the HI-YA app. However it's $25 a year and I think it's b.s. To have to pay that. I have had the same number for the last 20 years. HOW IN THE HELL DO I MAKE IT STOP???? If I can't, and have to resort to changing my number, I'm just gonna go with another provider.
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