General Account / Profile

  • 691 Topics
  • 1,653 Replies

691 Topics

A
annaExtra
posted in General Account / Profile

pay cricket for unlock code

thank you.i have a cricket phone with only 1 month of service.  it does not qualify for the coutesy unlock code.   Can i pay Cricket for the unlock code.  I am unsure of online sites for this service.Anna

1
R
1 year ago
Jaymefar
JaymefarExtra
asked in General Account / Profile

no calls or texts!

All of a sudden my phone quit all texts & calls. It says Mobile Network not available. I try to set up wifi calls and it says wifi calling setup was unsuccessful. No Service on top of screen, then scrolling on top of screen is emergency only! Also wifi calling setup was unsuccessful! Why did it all stop? 

3
CricketSupport
1 year ago
J
Junebug1958Extra
asked in General Account / Profile

How to ban IP address from my phone

Is there a way to have an IP address range permanently banned to my phone on your end?

1
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1 year ago
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sfvjake23Paparazzi
asked in General Account / Profile

Lack of Information about Blacklisting a lost device from CSR Cost me my time, money, and turned my device into a paper weight

So I had temporarily lost my phone and at the time thought it was stolen since it seemed to have disappeared into thin air. I end up calling cricket to let them know the phone is lost and possibly stolen they shut off the line for me and the customer service rep then suggested blacklisting my device. You would think that he would of mentioned that if I chose to blacklist my lost device that it would be impossible to remove and restore my service! You think they would warn you of the negative repercussions of blacklisting a device through cricket but the rep made it sound all peachy and even told me that there would be no freaking problem restoring service if my device was found. Fast forward to the next day and I get a call from my friend saying I forgot the phone at their house. I go and grab my phone call cricket pay remaining bill and the rep pretty much blew smoke up my ass telling me that my service was restored and my phone was taken off the blacklist. If I would of known that th

5
S
1 year ago
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Babygirl30Extra
asked in General Account / Profile

help loging into phone from another phone

I'm trying to log into my Gmail but it won't let me use any other way to get my password

1
MamasitaMarz
1 year ago
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richiesbeserraExtra
asked in General Account / Profile

ported out my number! 10 days later i still have no service

I don't understand why it is so hard to for one give good customer service. and two, get my phone back on line. 10 days later, I have lost three accounts at work, because my phone isnt working, and its as if no one at cricket seems to give two hoots about it!!!!! I want my damn service fixed, or im taking five accounts away from them!!!

1
Marlena_Cricket
1 year ago
5
5129397780Extra
asked in General Account / Profile

Warranty Service Sucks

So I bought a Nokia Phone and a couple of months later it will not charge. I contacted the Warranty dept. and followed their instructions and was told 24 to 48 hrs for replacement. 48 hrs later no phone and I have called 5 times to be left on hold for over an hour, ... still on hold  tier 1 call center will not escalate me to the supervisor. They have hung up on me and just been plain rude. We have been with cricket for yrs. I cannot believe they won't do what they promised. The warranty agent keeps telling me it will be tomorrow in the meantime I am losing $$ due to their lies. How can we get through to supervisor? How can I contact Corporate to resolve this issue. I used to trust this company, not anymore

3
J
1 year ago
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luke8888Extra
asked in General Account / Profile

Cricket won't unlock my phone

I just bought a new device directly from Apple and transferred my service from my other Cricket device.  I’ve been with Cricket since February 2015.  I brought my own device to Cricket each time I upgraded.  After this last transfer, I found out that Cricket has locked my device to Cricket, because I do not meet their criteria for unlocking.  The criteria are that you must have had service with Cricket for at least 6 months, you must not be committing fraud with the device and you needed to purchase the device from Cricket.  But, Cricket allows customers to bring their own device, it doesn’t say, but if you do, it will be locked to Crickets service forever.  I brought in an unlocked device that could be used on any network, I’ve had service with Cricket for almost 7 years (which I believe makes me a pretty loyal customer).  The first phone I brought to Cricket was not locked, now this second device is locked to Cricket and before I knew all of this I just activated a brand new unlocked

2
P
1 year ago
M
magtiniExtra
posted in General Account / Profile

unlock my phone

How can I unlock my phone?  Can  you give me the instructions?

1
E
1 year ago
B
BoojyPaparazzi
asked in General Account / Profile

car bluetooth internet

How can I hook up my car Bluetooth so the car can access the internet for weather and maps ?

1
C
1 year ago
M
mohamedrafiqExtra
asked in General Account / Profile

My Phone number hacked

Hello All, my phone number and my daugher number was ported by someone else and changed the 4 digit pin as well, i have been using this Iphone 7 and same sime for last 5+ yrs.when called Cricket customer they are saying number is activated in new sim card and Galaxy i9 not sure how to deal this, can i get the old number back Thanks 

1
C
1 year ago
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LSalgado7288Extra
asked in General Account / Profile

Login isssues due to account being locked?

Due to many failed login attempts I am not able to login, and now my account is locked.  i am late on making my monthly payment, therefore i can't receive messages from cricket in regards to getting a new password. It's after hours and Cricket is closed ..i am trying to make a payment but cant see my balance due ..because i cant get any messages . I feel that by email is best when it comes to communication between cricket and customer due to situations like mine . Please help and Thank you Laura Salgado 

1
C
1 year ago
E
ebo56Extra
asked in General Account / Profile

Cannot create new account

I just transferred to Cricket and when I go to create an account it will not allow me to finish the process. I can enter my phone number, create a username, and receive a temporary password via SMS. But once I get to creating the actual password it says it is invalid/doesn’t meet requirements, even though it does and all of the check marks show on the requirements. I’ve contacted customer service and they told me to try again in 24 hours, which I have now done and it is still giving me the same issue. I have tried on a desktop and mobile device as well as various passwords, but nothing seems to work.

2
K
1 year ago
M
maltseaPaparazzi
asked in General Account / Profile

still unable to sign in using the app or website

are you ever going to fix your sign up? it's been almost a year since this problem has cropped up and absolutely nothing has been done about it. I shouldn't have to turn off my wifi (and sometimes even my data) on my PHONE just to be able to sign in. i've already talked to customer service over the phone when this issue first popped up for me and they were overall unhelpful.i understand that due to covid things might be a lil short staffed here and there but i feel like fixing your sites login is literally vital to your company and its customers. you should focus on that. :/

13
T
1 year ago
J
john_redcornExtra
posted in General Account / Profile

newer cricket numbers in the dayton area the start with 8

0
R
1 year ago
J
Jryan3328Extra
asked in General Account / Profile

Order Pending After Plan Change

I was trying to change my plan to the $60 unlimited plan but it didn’t charge me and says the order is pending. What do I do?

1
Marlena_Cricket
1 year ago
B
Benjamin0702Extra
asked in General Account / Profile

hotspot

Im unable to purchase hotspot gigs days i have a pending order can i fix tonight or do i have to wait till you guys are open again this is really becoming a inconvenience every other company iv been has been able to help at any time and you guys close at 6pm thats ridiculous 

1
Marlena_Cricket
1 year ago
S
SteelersgalExtra
posted in General Account / Profile

Keep Phone Number with Cricket

Can I switch to Cricket and still keep my same phone number?

1
R
1 year ago
S
SteelersgalExtra
posted in General Account / Profile

MyCricket Account App

Has anyone used the My Cricket account app? Is it easy to use?

1
L
1 year ago
L
Lyberty11Extra
asked in General Account / Profile

activation

I purchased an iPhone 14 through cricket online on sept 28. I tried to activate on oct 7 and immediately  was unable to complete activation.  Apparently the iPhone 14 w/ an esim is beyond crickets capabilities I reached out to them via chat, they created a ticket and they tried to call me, my phone blocked it automatically. So I called back. I was informed that the activation issue with my phone was being handled by their “BACK END TEAM” and that I would have to wait for them to call me back and they would not take my call. I have not heard from them since and have called countless times just to be told time and time again by the reps that they can not help me and I have to wait for this top secret back end team to reach out to me. They refuse to unlock a phone they sold me that they can not fix. I need help contacting a real person at cricket that is actually concerned with customer service and resolution. I hate cricket and can not wait for this phone to be free of them. They will

1
J
1 year ago
M
MfelanExtra
asked in General Account / Profile

number ported without consent

I woke up last week somebody had ported out both my number and my daughter's. I had 5 lines with Cricket and I can them right away and open a case with their team after being on the phone for over an hour and a half. Now all week I have got nothing but the run around that it will be solved in 24 hours. I am extremely frustrated considering I have been a Cricket customer for over 3 years just wake up my number is stolen and basically I get little to no help if getting it back.

2
CRICKETSUCKS2022
1 year ago
T
TyonnaExtra
asked in General Account / Profile

Poor Customer Service with no service at all for 3 days

Am I the only one constantly experiencing no service? I have tried calling cricket time and time again but to no avail. I have experienced rude agent after rude agent. I am so confused on why these agents are so upset. If you hate people why are you working with people? I have gone through more nonsense with cricket in a year than I have experienced in a 20 year period with one of (what I thought was the worst phone carriers in the world), Sprint. I will get this rectified today. At this point, with all due respect….. I.  Refuse to stay quiet. I will. Reach out to all of my networks, all of my followers, all. Of my businesses to. Try and. Get this issue resolved.  I. Have. Had no. Service. For 3. Days now.  I see now after trying to reach cricket time and time again that this  company does not care. I am over it  and  I  am going above and beyond to create traction about this nonsense I keep experiencing…. I was  able  to capture one  agents info……every other agent either transferred m

1
C
1 year ago
L
lindseee06Extra
asked in General Account / Profile

stolen phone

Can you please help me report my phone stolen 

1
jdor_Cricket
1 year ago
J
JwlowExtra
asked in General Account / Profile

never recieved phone

I ordered a phone on Cricket Wireless on September 4th I paid through affirm. I waited for weeks never got the phone finally called canceled the order on like September 17th. Had to repeatedly call because in October they still haven't processed a refund so I'm paying for a phone I never received. Customer service is seriously lacking at one point I was on the phone on hold for  hours. Here we are in November still no refund processed never got the phone and I am still paying on a phone I never received! seriously never use Cricket Wireless! #cricketWirelessrippedmeoff

1
Marlena_Cricket
1 year ago
T
tomvaloisPaparazzi
asked in General Account / Profile

Changing the name on one of my lines?

I am trying to add my wife to a bank account I just opened. As part of the process, it is requiring her to either get a text code at a phone that is in her name, or physically go into a branch (which is pretty inconvenient). I opened our Cricket Wireless account, and it appears that both of our phone lines are in my name. Can I change her line to be in her name without removing it from my account? Or can I change both lines to be in both of our names? There doesn’t seem to be a way to edit the name of the account in “Account Settings”.

6
T
1 year ago

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