General Account / Profile
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I have been trying to upgrade three of the phones on my account. The website only allowed one phone in the cart at a time, so I went through the checkout process with the first phone. After that, the website would not allow me to check out with the second phone; I kept getting different messages about not being able to use that credit card (I tried multiple cards, and none worked), and also a generic “oops, something went wrong, please contact customer support.” When I chatted with customer service, they told me that I can only upgrade one phone at a time, and I have to receive and activate the first phone before ordering the second one. This is frustratingly slow, but I waited a week for the first phone to be delivered and I activated it. Then I tried again to complete the checkout process with the second phone. I still got the same error messages. Two more customer support people told me that I should just keep trying, or go to a Cricket store— neither could explain what was wrong wi
I have been having sexual harassment calls for months also people calling hanging up. I talked to the same employee 4 times in 3 months begging for a phone number change she promised I would get it straightened out with cricket and I would get texts with my new phone number. I have been with cricket from the 1st month you opened up. Do to your lack of responsibilities of throwing such a serious issue guess yall don't realize that some of us don't have $15 to change my number but that's just shows you have no care in the world for your customers but it can lead to the lock of honesty, caring, loyalty which you have from me why do I get treated differently cuz I m on the other side of the desk. How would cricket ever possibly know if whom is continueing with the scary nasty calls hadn't killed me due to your lack of good customer care. I don't have the $15 dollars I'm totally disabled. My other complaint is i have sent my sister in for a refer a friend 2 x s your careless staff couldn't
We have five members of the family, five lines with cricket. They only let 3 of us have upgraded phones. The other two family members are stuck with their old old phones ! We get this message at checkout: We cannot ship to the address you entered. Looks like you've reached the maximum number of orders allowed for one address.
I have a data only plan. My SIM card is in a security camera that is mounted 30’ up in the air on a telephone pole. I cannot access it, at least not without renting equipment to get me up there again. I am not able to create an account on Cricket or load the Cricket App since all requests for a password are texted to my device, which is inaccessible. Therefore, I cannot manage my bill or do anything else. It seems that Cricket support cannot add a new phone number which I can actually get messages on, nor do they send emails or even paper mail. How am I to manage my account if I cannot access it via the website or app?Cricket support has said that I need to pull my SIM card and put it into another Cricket phone to receive the messages to create my account. Frankly, if I have to rent a lift to pull my SIM card, I will be doing so to replace their data plan with someone else’s. Also, I don’t have another Cricket device and live far away from any Cricket stores. So, if I need to get up th
I called customer service through wifi calling because randomly my service turned off says my card has no connection they set up a ticket for my phone but now I can't wifi call and it's telling me to contact cricket and I litteraly bought this phone two days ago with no issues. Help?
My phone has been acting weird for the last week and a half or so.. When I make a call it either says "emergency only" or doesnt let me complete a call due to "airplane mode being on" I check the settings and it doesnt show that it is on.. I switch it just to be sure any how (from on to off) and it didnt work.. Restarted the phone.. Took the battery out etc NOTHING IS WORKING. My texts wont send.. Can't call or recieve calls.. It is weird. My service keeps going in and outWhat do I do?
I was trying to set up my Cricket online account but the temporary password isn’t coming to my hotspot. I tried support and after the 6th time I had to tell the agent it was a hotspot, not a phone so no I wasn’t receiving texts from my friends on it...I gave up. I tried going into 192.168.1.1 and I could see messages there but they were all old (had to get a new SIM card). When I tried to to back into 192.168.1.1 I now get a message the site can’t be reached (tried several browsers on both a desktop and a separate phone).
Need clarification on this and ASAP...I need access to call history and SMS texting as well for a phone active on my account. Am I understanding correctly that A COURT ORDERED SUBPOENA is required to obtain call records?? And that text messages aren't saved/cached at all?
I have proof from my bank account that you continue to take money without my permission and take money on top of my monthly payment
I want to speak to a supervisor I want a supervisor to call me immediately I am sick and tired of filing complaints to your terrible service you guys refuse to fix the issues and you have stolen $70 from me and I have proof from my bank account as well as text messages from you guys. This is absolutely the worst customer service I've ever experienced in 17 years and I can wholeheartedly say that without being overly dramatic. I wish with every fiber of my being that I could report this company to the police and show in a court of law with documents from my bank and text messages from your company from the people who have helped me stating how much I would be charged in detail exactly for what I was asking for and for what I was paying for and how your company continues to overly charge me money even after I've made my phone payment. This is the worst phone company I've ever worked with in my entire life and I can't wait till I change to a new phone company. I'm going to do whatever is
I was told by a chat associate that I could file an official complaint here. Customers should be able to see their own call logs from their account. I need them to prove something to the state and was told I need to hire a lawyer, who will need to get a court subpoena for me to get the records. This is absolutely ridiculous. It is a very minor issue that does not require judges or lawyers.
This past spring I got a new phone, same number and plan, nothing changed other than my phone but now I get at least 10+ text scams a day! I get scam calls more too. I even signed up for the "do not call" list and it hasn't gotten better. My bf switched to cricket at the same time, so we could save money, and he's getting excess spam as well... only that keep calling him Courtney. WHY???
So for the last 3 months I have recently found out that my phone has been using anywhere between: 2 to 4 GB of data around the same time(s) (3:30AM and 10:20AM). This shouldn't be possible, because I am asleep and all my apps are turned off and all the settings for the apps only use Wi-Fi.After noticing this, I decided for the last several weeks to not only close out my apps, but to put my phone into airplane mode and then turn off my phone before bed. To my dismay, this seems to have no effect. The report still saying that I am using data somehow even though there should be no feasible way this is happening. The only thing I can think of is Cricket wireless has an issue with their data usage tracker or a data hacker got a hold of my information and is now scalping data from my account. I have tried to contact customer support from Cricket, but was told that "my phone was on, the data was being used, and that the system is accurate and it's on me". I'm honestly at my wits end. It's be
I have been a loyal cricket customer for a decade and I live in the fastest growing city in the country. Why has service dropped or totally disappeared in the last few months. Where I used to get 3 and 4 bars I now only get 1 or 2 if I get any. In a major metropolitan area service should be getting better. I understand that cricket is upgrading the system to 5g but that should not reduce 4g coverage. Customer service is dismissive the only saving grace cricket has right now is it's local representatives. Even still if I cannot get better service I will have to change carriers. Let's see if cricket corporate responds to this because I am getting the run-around when I call customer service.
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