General Account / Profile
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I sat and waiting for an agent to talk to me for about 10-15 minutes when your agent April K joined me. She said she was going to look at my account to fully review my request. I hadn’t told her anything about my problem so I asked her how does she know what I requested if I haven’t told her yet. She responded with I need your phone number. I gave her my phone number, and then told her what my problem was. I waited like 10 minutes with no response when I got sent to wait for another agent. She didn’t say anything to me, just left. Then I got to wait for another agent for about 30 minutes after that. Needless to say, I’m already pretty upset with what’s going on. I got my phone on MONDAY, and for some reason it’s now Thursday and no one can figure out how to activate my phone, yet I’ve already paid for it. SO that’s fun.
I just got this message from okeymonitoring. It noticed a change in sms routing. I'm also experiencing issues receiving texts. Cricket support is closed. Any idea what I can do?OkeyMonitoring was something I signed up for a while back and just forgot about it. It informs you when someone is possibly trying to intercept your texts. What worries me now is that I'm only receiving texts intermittently. I'm really hoping this is some sort of glitch and someone isn't trying to access my accounts using 2FA. I don't want to login to change this if my texts are really being intercepted. I'm asking my family to send texts and I'm only getting maybe 1/4 of them?
It's been two weeks since I added a line to my account and was supposed to receive my line in one business day and after relentlessly calling no one seems to know how to resolve this issue and on going to the store in person the guy there was just soo rude and asked me to get a new phone..All I need is another line for my other phone which is working perfectly fine and a cricket phone for that matter. So can someone please help me resolve this issue or maybe it's just time to find another provider who can meet it's customers needs..
I have an older family plan that isn’t offered anymore. The person on line 5 is moving to her own plan. I would like to move another family member on to my plan (and bring his number over from his current carrier). Can I do this without changing how much we pay each month?
I am getting between 10-20 spam texts and about the same number of spam calls every single day, morning, noon and night. When I called customer service, they wanted me to download the HI-YA app. However it's $25 a year and I think it's b.s. To have to pay that. I have had the same number for the last 20 years. HOW IN THE HELL DO I MAKE IT STOP???? If I can't, and have to resort to changing my number, I'm just gonna go with another provider.
I used the Cricket Chat help this evening to find the confirmation number to check the status of my order because the website did not send me an email after my order when I ordered Friday. While waiting for a CSR epUPS delivered my phone shortly after 6pm. I told the CSR rep the phone had just arrived so she ended up helping me activate the phone. She was patient and kindit was a good experience, thank you Stella. Thelma F.
i have little to no upload speed or even a stable conetion anymore on hot spot i can game online video chat or even watch youtube at even 360p with out lagging out im not happy and need help speed test showing 0 to 0.02 mbs download speed if fine when it works is the tower near me damaged or what ?
Ok, Need to get a decent hotspot connection up and running for one month. Would need about 40GB of good speeds (5Mbps minimum Down and Up). I live in a good coverage area according to map. Since Cricket is prepaid, could I purchase the hotspot device and a plan for only one month? Then just cancel the account?
On today May 18th I received a text from Cricket saying my account had been changed. I am the only one on this account I have 4 lines but I am the primary account holder no one is suppose to be able to access this account but me. I tried to check my account on line only to find out the password had been changed. I quickly get on the line and call customer service the first lady name Katie said no could have access my account unless they had my pass code but a cricket store had called and since they did not know the code permission was giving only once to access my account. I asked to speak with her superviser who hang up the phone when I asked her name. I call around to several Cricket stores and asked about policy all of them stated no one can access your account without your 4 dight code. I called Corp again I spoke to a lady by the name of Olga who basicly said that Cricket accounts can be access by anyone but she would not give me the store. I called the Cricket store that acc
Hello,I just recently purchased the Moto G 7 Supra from Cricket and the phone came preloaded with the mycricket app but it just won't work.I updated it to the 2.7.2 latest version but it never opens or even lets me get to the log in screen.If I down grade to the previous version, I can get to the login screen but after inputting my name/phone number and password, it goes to another screen where it looks as though it shows a activity/progress bar, but then nothing happens and I can't log in.What's weird is that I can download the mycricket app to another one of my unlocked phones not using Cricket's service, and I can log in just fine, but a phone bought from Cricket and preloaded from Cricket doesn't work.I would uninstall it and reinstall it but there doesn't seem to be any way to do that.Anyone have any ideas as to what I could try?Thanks.
For the past 2 days, I have been bombarded with hostile people who are replying to spam texts that I haven't sent. All are from phone numbers associated with att.net email addresses. Calling the Cricket customer service number is not helpful. They keep telling me to download Hiya, but that is not a solution to someone else cloning my number. They said, "Well you can change your number." I have had this phone number 20 years and I refuse to give it up just because Cricket can't put an end to what is obviously a security flaw in THEIR system. They also told me that the newer phones they are selling are less likely to have this problem. This, in itself, tells me why they have no incentive to fix this problem. I really have no alternative but to leave them and go back to Verizon Wireless. I'm sick of 20 texts a day that are cursing at me for something Cricket won't help me with.Is anyone else experiencing this problem? Is there any solution? And DO NOT tell me to download Hiya or change my
So I have been a Cricket customer for 7 days...and I already regret it! I signed up my family and I on a Monday. Bought 2 new phones. Wanted to buy a third but it wasn’t in stock. Had the kid order it. Came in Thursday night. Went in Friday to have it activiated...it was supposed to be $400...tried to charge me $1200. He ordered the wrong phone. Tried to blame it on me. Said if i wanted the $400 phone I would have to get it on line...but it would cost me $600. I would now be considered an upgrade...7 days later it was an upgrade...even though I never bought one to begin with. Called good ole customer service. Sat on hold for 13 minutes. Got hung up on. Called back. Waited on hold for 12 minutes. Was on the phone for 40 minutes just for the guy to nicely tell me there was nothing he could do. What kind of jacked up company is this? Oh...and there aren’t any contracts...but don’t try and use the phones you just paid outright for. They’re locked to Cricket for 6 months.
It would be great if Cricket could make address verification optional or skippable like most websites. I want to upgrade my phone but I can't order anything online from Cricket because my address isn't in the USPS or whatever other database they verify addresses with. I have a PO Box with one zip code and a street address with another, that's just the way it works in my location. I only get mail at the PO box, FedEx and UPS deliver to my street address with no problems. I live in a ZIP code served by PO boxes and so my street address for one reason or another is not in the database. My credit card address matches my street address. On most other sites you can just click something like "I acknowledge that you did not validate my address but proceed anyway". Customer service over the phone couldn't help me, they couldn't even update my profile account address to where I actually live simply cause it doesn't verify. It's a real place, been living here for several years! Please help and/or
Hi all! A few hours ago I purchased the Cricket Icon 2 to replace a device that was incompatible with Mobile Hotspot. It’s worked well and hotspot works, but 30 minutes ago I suddenly got a message saying “This device is not eligible for activation on the Cricket network.” and then the line became suspended. This line is the main line in the account, and the second line on the account is still up and running.How is it possible that a phone I bought straight from a Cricket store would not work or is not eligible for use in the store? Also, how is it possible that it works for a bit then suddenly decides it is not eligible?Thanks anyone in advance!
They hired an 18 year old still in school. And some girl name nicki. Nicki has been calling the boss every time this highschooler turned around. Snitching and lieing. Boss won't listen or watch cameras. Boss fired highschooler because she left in the middle of sale. SHE LEFT TO GET TO HIGHSCHOOL and had already stayed past her time and was going to be late. Boss won't listen to her about this other girl being ride to old people and not helping them with their phone and refuses to make a sale to poor people (her words). Or the cussing in the back room while she is on her phone and there is customer in the store. No she won't listen cause it's the kids being dramatic but she will listen to the little pot head that's always stoned off her ass and refusing to wait on customers or lies about being a cop.
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