General Account / Profile

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676 Topics

Mark Brillhart
Mark BrillhartPaparazzi
asked in General Account / Profile

new cricket app account

I download the mycricket app can’t create a new account always some type of error

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2 years ago
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nikkiann21Paparazzi
asked in General Account / Profile

First my number was unavailable, now it's suspended.

A few days ago my service stopped working and when I managed to get logged into the MyCricket app, it was listed as 'temporarily available". Yesterday I used the chat feature and it worked for about 14 hours. Then in the middle of the night it turned back off and is now listed as "suspended". I've never had this issue before, what can I do to resolve and stop it from happening again? 

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2 years ago
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eameamExtra
posted in General Account / Profile

Fire the programmer of cricketwireless.com site and apps

1. This is the worst site , I have ever seen. Programming is absolutely terrible. Fire the person who is programming this site. He/She is costing cricket millions of dollars. 2. Menus for payment; I have a credit, yet the site can only request for me to use my credit card ???? No work around.3. There is no way to restart my plan by paying early (if data runs out).??? Payment is a very simple process folks. 4. So say I want to pay cricket to add say 15GB hotspot, $10 mid plan. There is a check box one time or monthly , with a upload and review plan button . I check one time, review (AND LANDING PAGE IS PROGRAMMED ON THE MAIN ACCOUNT PAGE) , apparently cricket can not handle this simple fee. It requests I must pay my next months bill , even if I suggest a one time payment?  5. Does the programmer actually go through the queries to CHECK WHAT CUSTOMERS GO THROUGH?6. . Customer service can see all the errors, but apparently they dont know how to contact THE PROGRAMMER!&

3
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2 years ago
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AndresPaparazzi
asked in General Account / Profile

transfer my number

Want to transfered my number from HELLO MOBILE to cricket wireless, any problem?

3
K
2 years ago
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chrs2Extra
asked in General Account / Profile

Spam from Cricket?

I got this email from Cricket Wireless:Hi there! We are giveaway a brand new iPhone 12! You can take part today! Go here ~~ www.winner-zone.com -- and complete a simple sign up for a chance to a win iPhone 12 Pro. Well, good luck!Is this legit?I can't sign in, chat is dysfunctional, hope this works

3
K
1 year ago
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Ermck73Extra
asked in General Account / Profile

Was it worth the headache?

So I have been a Cricket customer for 7 days...and I already regret it!  I signed up my family and I on a Monday.  Bought 2 new phones.  Wanted to buy a third but it wasn’t in stock.  Had the kid order it.  Came in Thursday night.  Went in Friday to have it activiated...it was supposed to be $400...tried to charge me $1200.  He ordered the wrong phone.  Tried to blame it on me.  Said if i wanted the $400 phone I would have to get it on line...but it would cost me $600.  I would now be considered an upgrade...7 days later it was an upgrade...even though I never bought one to begin with.  Called good ole customer service.  Sat on hold for 13 minutes.  Got hung up on.  Called back.  Waited on hold for 12 minutes.  Was on the phone for 40 minutes just for the guy to nicely tell me there was nothing he could do.  What kind of jacked up company is this?  Oh...and there aren’t any contracts...but don’t try and use the phones you just paid outright for.  They’re locked to Cricket for 6 months.

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7 months ago
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myluvmeExtra
posted in General Account / Profile

Unable to change features on app

So I was adding hot spot, and my bank was updating and my card declined now Cricket says I have a pending or try back later then error message says unable to add it’s been over 24 hours, can anyone offer any advice

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2 years ago
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LoriPaparazzi
asked in General Account / Profile

Unable to upgrade phone

I have been trying to upgrade three of the phones on my account. The website only allowed one phone in the cart at a time, so I went through the checkout process with the first phone. After that, the website would not allow me to check out with the second phone; I kept getting different messages about not being able to use that credit card (I tried multiple cards, and none worked), and also a generic “oops, something went wrong, please contact customer support.” When I chatted with customer service, they told me that I can only upgrade one phone at a time, and I have to receive and activate the first phone before ordering the second one. This is frustratingly slow, but I waited a week for the first phone to be delivered and I activated it. Then I tried again to complete the checkout process with the second phone. I still got the same error messages. Two more customer support people told me that I should just keep trying, or go to a Cricket store— neither could explain what was wrong wi

3
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2 years ago
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Tasha22Extra
asked in General Account / Profile

Calling

Need to see my calling history

3
2
3 years ago
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4253207753Paparazzi
asked in General Account / Profile

Customer loyalty savings!??!!

Anyone else hate how cricket will ONLY give you a new phone at a discount price if you bring them new customers!? So if I play salesman for them then I can buy a new phone for the same price they will give a new customer, but if I don't sale sale sale then they charge an arm and a leg for a new phone!! Thanks for the throttling of data and thank you for the HHUUUGGGEEEE loyalty perks you guys give to us existing customers (for now anyways)

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3 years ago
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MidnightviewPaparazzi
asked in General Account / Profile

Unlock Phone Error

I have a IPhone SE 2 that I bought earlier this year. It was locked to Cricket for 6 months after I inserted the SIM card. When I would try to get the unlock code it was tell me you have 21 days, 18 days etc till your phone is eligible. Now after 6 months when I try to get the code I get the following error message: “Uh oh! Your IMEI is not associated with this phone number. Please select a different phone number to unlock.” I’ve only ever had this phone on my cricket account. Someone please help 😕

3
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2 years ago
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rolf76Extra
posted in General Account / Profile

Called because Cricket did not send a email confirmation for my ordered phone

I used the Cricket Chat help this evening to find the confirmation number to check the status of my order because the website did not send me an email after my order when I ordered Friday. While waiting for a CSR epUPS delivered my phone shortly after 6pm. I told the CSR rep the phone had just arrived so she ended up helping me activate the phone. She was patient and kindit was a good experience, thank you Stella.  Thelma F. 

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2 years ago
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xanidewuExtra
asked in General Account / Profile

accout password issue

Cannot create account password on app or website. Reps and supervisors have tried everything.   

3
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2 years ago
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RNM2020Extra
asked in General Account / Profile

Port Out Scam 2020

Last year, almost to the day, my husband's and my phone number were ported from our phones and was used to gain access to our bank accounts and loans, as well as our credit cards. It was an absolute nightmare to get the numbers back and regain control of our finances. Fast forward to yesterday afternoon, it happened again. This time my husband realized what happened right away and called Cricket, but they were of NO HELP. They kept asking him if he was sure that I (his wife) didn't port the number or maybe it was someone else he knew. What the heck is that supposed to solve? No one at Cricket seems to know or care how to protect our accounts! Now whoever took my husband's number is getting a "replacement" credit card of ours and a balance transfer of $8,000 on another card! We haven't even hit 24 hours yet of this mess. Cricket is the worst at protecting its customers and even more so at helping them! How is it that easy for a stranger to pull a scam and steal a phone number

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2 years ago
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5129397780Extra
asked in General Account / Profile

Warranty Service Sucks

So I bought a Nokia Phone and a couple of months later it will not charge. I contacted the Warranty dept. and followed their instructions and was told 24 to 48 hrs for replacement. 48 hrs later no phone and I have called 5 times to be left on hold for over an hour, ... still on hold  tier 1 call center will not escalate me to the supervisor. They have hung up on me and just been plain rude. We have been with cricket for yrs. I cannot believe they won't do what they promised. The warranty agent keeps telling me it will be tomorrow in the meantime I am losing $$ due to their lies. How can we get through to supervisor? How can I contact Corporate to resolve this issue. I used to trust this company, not anymore

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9 months ago
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flash103Extra
asked in General Account / Profile

I've been trying unsuccessfully to edit my billing address in the app.

Opening the settings 'gear' icon I can see my old address but there is no edit option to tap as the help menu suggests. So, how can I change my billing address in the cricket app?

3
MamasitaMarz
3 years ago
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PhilTheProdExtra
asked in General Account / Profile

oder pending

My account says order pending and I’m trying to purchase more hotspot data but I can’t, I need the order that is pending to be cleared, it’s been like this for over 24 hours

3
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1 year ago
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babygirl6920041Extra
asked in General Account / Profile

Better current costumer perks!

I've been with cricket for over 7 years now, I think the coverage is decent and I like the phones that I have gotten over the years. I just wish that they took as much care with long time customers as they do with people who switch!!! Why should we have to pay 100+ for a phone to upgrade and a new person can come, switch carriers and pay 10 bucks(I'm exaggerating a bit but yeah) for the same phone?

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dirt76
3 years ago
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Ryan GonzalezPaparazzi
asked in General Account / Profile

terrible customer service in the Columbus Indiana store

I went into the Columbus Indiana store to ask for help on a claim. I had Insurance on a phone and the guy told me that I didn't ask to speak to another employee. He stated he was only one working there he got upset that I asked to speak to someone else he said his name was Robert. He said he was the manager this happened two days ago. When you wrote his first name down he put Robert and then tore it up cussed me out and told me to leave the store said he was going to call the cops I didn't want any further problems so was just going to file complaint online and turn into the Better Bureau Business. Customer service is terrible i've been with you guys for 2 and 1/2 years on a family share plan of six phone lines two separate accounts my wife has lost her phone and we had insurance on it paying $11 a month it was a iPhone 10s I think this guy needs to be fired I will be switching companies here in the next few days can somebody please get back with me and let this be known to HR or someb

3
Julie_Cricket
2 years ago
2
253olivaresExtra
asked in General Account / Profile

Really fed up with the service and dont know what to do?

I am completely fed up with the service from this company. I have a family plan and my brother's phone has been locked out as reported stolen. No one in our family reported the phone stolen and we've been calling multiple times, again and again, to tell them the phone isn't stolen and every time we call we got told the same generic response we will look into it and fix the account. It has been 2 weeks and the phone line has not been fixed. We are about to get charged and the phone has had no service for 2 weeks I'm upright exhausted with calling and being told the same bullcrap. I don't know what to do anymore or where to talk to and go to get help for this problem. 

3
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2 years ago
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Akasix62Extra
asked in General Account / Profile

cricket

Ok so I switched to cricket and got IPhone Se for $50 for me and my daughter, plus a WiFi device. The dude charged me 3 activation fees at $25 each and then here’s the best part he charged me tax on the full price of both iPhones. So I payed tax on $900!! My total went up another $100 lol who’s ever heard of something like that

3
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2 years ago
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EarthpantherPaparazzi
posted in General Account / Profile

Phone Logs

I was told by a chat associate that I could file an official complaint here. Customers should be able to see their own call logs from their account. I need them to prove something to the state and was told I need to hire a lawyer, who will need to get a court subpoena for me to get the records.  This is absolutely ridiculous. It is a very minor issue that does not require judges or lawyers.

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2 years ago
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NeCP67Paparazzi
asked in General Account / Profile

Phone & Text Logs

I DEMAND TO KNOW THE U.S. CODE OF LAW, THAT CRICKET WIRELESS IS REFERENCING, WHEN THEY TELL THEY CUSTOMERS THAT THEY HAVE TO OBTAIN A SUBPOENA, IN ORDER TO ACCESS THEIR CALL &TEXT LOGS, ON THEIR OWN ACCOUNT?I WAS TOLD BY A CRICKET CSRep THAT THIS SUBPOENA DEMAND IS A CRICKET WIRELESS ...POLICY. THE LAST I KNEW ABOUT U.S. LAW, IS THAT ANY POLICY NEVER OVERRIDES THE LAW, AND ESPECIALLY CONSTITUTIONAL LAW!!AND CRICKET WIRELESS HAS NO QUALIFIED IMMUNITY, THAT MAKES THEM EXEMPT FROM COMPLYING WITH U.S. CONSTITUTIONAL AND FEDERAL LAW! SO, BY ... WHAT BUSINESS RIGHT AND WHAT U.S. CODE OF LAW, GIVES CRICKET WIRELESS THE AUTHORITY TO DENY THEIR ....PAYING CUSTOMERS... THEIR PRIVATE, INFORMATION, ON THEIR ACCOUNT, THAT CRICKET WIRELESS IS BOUND BY LAW TO COLLECT AND MAINTAIN??!! IF I DON'T GET THE ANSWERS TO MY QUESTIONS, POST HASTE, I'M TAKING THIS MATTER TO MY STATE REP., SENATOR TED CRUZ, THE U.S. ATTORNEY GENERAL OFFICE AND THE U.S. CONGRESSIONAL OVERSIGHT COMMITTEE FOR CELLULAR COMMUNIC

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1 year ago
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lpflagirlExtra
asked in General Account / Profile

Line suspended in error

I ordered a phone upgrade on 08/14/2020, on  08/17/2020 it was delivered. I went online to activate it and was unable to, received a message to call support. I called in, they could not activate the phone & told me it'd be fixed within 24 hours. It is now 08/24/2020, almost a full week of no phone (8 pm tonight marks 1 full week). My line shows as suspended & when I call in to Customer Service the only response I receive is that it will be corrected within 24 hours.This is not helpful. I NEED a working phone. Please reinstate my line. I cannot count how many times I have called in, chatted in, always the same runaround, it'll be handled within 24 hours. IT'S BEEN A WEEK! I am missing important communication and if anything happens when I am without a phone I guarantee I am holding Cricket liable.This is ridiculous. Please help!

3
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2 years ago
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rodeoqueenExtra
asked in General Account / Profile

Messages not coming to hotspot

I was trying to set up my Cricket online account but the temporary password isn’t coming to my hotspot.   I tried support and after the 6th time I had to tell the agent it was a hotspot, not a phone so no I wasn’t receiving texts from my friends on it...I gave up.    I tried going into 192.168.1.1 and I could see messages there but they were all old (had to get a new SIM card).   When I tried to to back into 192.168.1.1 I now get a message the site can’t be reached (tried several browsers on both a desktop and a separate phone).

3
T
2 years ago

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