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A few days ago my service stopped working and when I managed to get logged into the MyCricket app, it was listed as 'temporarily available". Yesterday I used the chat feature and it worked for about 14 hours. Then in the middle of the night it turned back off and is now listed as "suspended". I've never had this issue before, what can I do to resolve and stop it from happening again?
Hi there, I filed a dispute with all the evidence last November and mailed it to [Office of Dispute Resolution, Cricket Wireless LLC, 1025 Lenox Park Blvd., 5th Floor Atlanta, GA 30319] in November 2021 following the instructions on your website.https://www.cricketwireless.com/legal-info/notice-of-dispute.htmlAccording to your website, “A Cricket representative will respond within 30 days of receiving this form.”I have not heard back in about 5 months. I tried to contact customer service via chat and phone. But they said that it is directly handled by head-office and there is nothing they can do. Please advise what I should do.Should I begin arbitration by submitting a Demand for Arbitration to the American Arbitration Association?Thanks a lot.
I will be traveling overseas to London later this month and will have my Galaxy S8 with me. What, if anything, will still work while I am in the UK? Specifically, will I be able to make phone calls, send/receive text messages via roaming cell network? What about via wireless internet? Will I at least still be able to access the internet, or does my phone essentially become a brick outside the US, Canada, and Mexico?
I used the Cricket Chat help this evening to find the confirmation number to check the status of my order because the website did not send me an email after my order when I ordered Friday. While waiting for a CSR epUPS delivered my phone shortly after 6pm. I told the CSR rep the phone had just arrived so she ended up helping me activate the phone. She was patient and kindit was a good experience, thank you Stella. Thelma F.
My phone broke 12/28/21. I went in to my local cricket store and was told since i qualify for the 3g upgrade i could get a phone for free. My account had been suspended bc i took my sim card had popped out when the phone fell. After my account was restored, the Cricket store manager tried to set the phone up it showed i had to pay full price. This happened twice, at 2 different stores. I called customer service new years eve. I was told that yes, i qualified for the free phone which was the moto stylus BUT at the same time the phone wasnt showing as being free. I was told it might be because cricket had just updated their system which may have been why that was happening. I waited til January 2nd to try to get this resolved. After waiting over 20 minutes, i was told that i DID not qualify for the 3g upgrade. After i was told by 3 different people that I DID QUALIFY, suddenly i don't qualify. I broke down and cried because this is ridiculous. Ive been bullshitted for almost a week. Has
I was going on vacation in Europe in July 2022. I went online and added the $15 international feature to my phone plan so I could stay in contact with family I was traveling with.. When I got to Europe my phone did not work at all. I tried to contact Cricket using my laptop to access my account but was not able to access Cricket when out of the country. When I returned from Europe I contacted Cricket requesting a credit of $15 which I had paid. After being on the phone for about 45 minutes talking to someone that didnt have a clue what I was saying I was informed that there was not going to be a credit issued because that service is only to call international from USA and if I wanted to call from out of the USA I should have bought a SIM card...which I would have done because I really needed to be able to use my phone. This info was not in the info on the website. I also stopped into a Cricket store in New Hampshire to confirm that I only needed to add the $15 feature to my account. Af
We have two iPhone XR phones on our account and we are getting messages that they need to be upgraded for the 5G switch. We do not wish to upgrade these phones at this time, plus they are still for sale on the Cricket Wireless website. Are they still going to be functional after February?
I went into the Columbus Indiana store to ask for help on a claim. I had Insurance on a phone and the guy told me that I didn't ask to speak to another employee. He stated he was only one working there he got upset that I asked to speak to someone else he said his name was Robert. He said he was the manager this happened two days ago. When you wrote his first name down he put Robert and then tore it up cussed me out and told me to leave the store said he was going to call the cops I didn't want any further problems so was just going to file complaint online and turn into the Better Bureau Business. Customer service is terrible i've been with you guys for 2 and 1/2 years on a family share plan of six phone lines two separate accounts my wife has lost her phone and we had insurance on it paying $11 a month it was a iPhone 10s I think this guy needs to be fired I will be switching companies here in the next few days can somebody please get back with me and let this be known to HR or someb
Recently our towers were down, Cricket told us to call when they were up for a credit. I called this morning to ask. They told me the tower wasn’t ready yet, so I asked the lady on the phone should I just make my payment and wait for credit later and she said yes. I told her I have automatic payment set up should I just let it process or go ahead and make it. She said go ahead and make it, I asked her if it would still automatically come out and she said NO. So I made the payment. A few mins later the automatic payment came out as well. I called Cricket because both payments are still pending and I was at my bank when I called. The bank said all Cricket has to do is drop one of the payments and it won’t process. Cricket told me they can’t and won’t refund the payment that it will just be a credit on my next months bill. I explained to them that it was their fault because of the information I was given by their agent, and that I lived from paycheck to paycheck and have other b
I was told by a chat associate that I could file an official complaint here. Customers should be able to see their own call logs from their account. I need them to prove something to the state and was told I need to hire a lawyer, who will need to get a court subpoena for me to get the records. This is absolutely ridiculous. It is a very minor issue that does not require judges or lawyers.
I DEMAND TO KNOW THE U.S. CODE OF LAW, THAT CRICKET WIRELESS IS REFERENCING, WHEN THEY TELL THEY CUSTOMERS THAT THEY HAVE TO OBTAIN A SUBPOENA, IN ORDER TO ACCESS THEIR CALL &TEXT LOGS, ON THEIR OWN ACCOUNT?I WAS TOLD BY A CRICKET CSRep THAT THIS SUBPOENA DEMAND IS A CRICKET WIRELESS ...POLICY. THE LAST I KNEW ABOUT U.S. LAW, IS THAT ANY POLICY NEVER OVERRIDES THE LAW, AND ESPECIALLY CONSTITUTIONAL LAW!!AND CRICKET WIRELESS HAS NO QUALIFIED IMMUNITY, THAT MAKES THEM EXEMPT FROM COMPLYING WITH U.S. CONSTITUTIONAL AND FEDERAL LAW! SO, BY ... WHAT BUSINESS RIGHT AND WHAT U.S. CODE OF LAW, GIVES CRICKET WIRELESS THE AUTHORITY TO DENY THEIR ....PAYING CUSTOMERS... THEIR PRIVATE, INFORMATION, ON THEIR ACCOUNT, THAT CRICKET WIRELESS IS BOUND BY LAW TO COLLECT AND MAINTAIN??!! IF I DON'T GET THE ANSWERS TO MY QUESTIONS, POST HASTE, I'M TAKING THIS MATTER TO MY STATE REP., SENATOR TED CRUZ, THE U.S. ATTORNEY GENERAL OFFICE AND THE U.S. CONGRESSIONAL OVERSIGHT COMMITTEE FOR CELLULAR COMMUNIC
I have successfully ported one of our phones out of Cricket to Mint mobile and my phone is working with the new Mint Sim now. Unfortunately Cricket has failed to deactivate the number. The result is that people trying to call me from a Cricket account go into my old Cricket voice mail. Both my new Mint account with my number and the Cricket account with the same number are now active.I spent about an hour (after 40 minute wait) on the phone with Cricket yesterday to close my Cricket account for the ported number and was assured that it was done and the number would be released. Indeed when I checked the account on-line a little later my ported phone number and it account info had been removed from the account. Unfortunately, this morning the account is showing my phone (which has been successfully ported to Mint and is working with that service) as being active on Cricket and still being billed. I just got off the phone with Mint tech support who were good enough to resubmit the
I was trying to set up my Cricket online account but the temporary password isn’t coming to my hotspot. I tried support and after the 6th time I had to tell the agent it was a hotspot, not a phone so no I wasn’t receiving texts from my friends on it...I gave up. I tried going into 192.168.1.1 and I could see messages there but they were all old (had to get a new SIM card). When I tried to to back into 192.168.1.1 I now get a message the site can’t be reached (tried several browsers on both a desktop and a separate phone).
All of a sudden my phone quit all texts & calls. It says Mobile Network not available. I try to set up wifi calls and it says wifi calling setup was unsuccessful. No Service on top of screen, then scrolling on top of screen is emergency only! Also wifi calling setup was unsuccessful! Why did it all stop?
I have a password on my phone (not a pin or pattern). Is there a way to get this reset so that I don't loose all of my data? I have tried my google account and it will ring my phone but doesn't seem to do anything to the password change. I appreciate any help with this
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