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Is there any possible way for Cricket to unlock our phones to change service provider without having to wait until January because of nonexistent signal?

  • 16 October 2022
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When Cricket Wireless changed the antennas in Puerto Rico from the service provider AT&T to the antennas of ClaroPR, the quality of the signal worsened for the 5 lines that are on the Cricket Plan. In addition, the solution from Cricket sent by text was to change the mobile network settings was to change to International Data Roaming and it worked for some time. Nevertheless, with the passing of Hurricane Fiona the signal was irrevocably horrendous. All 5 lines were not even able to send texts nor call, which prompted us to go out of our homes into more populated areas in order to have some signal. That was 1 month ago and still there is no signal even though in the map it shows that there is signal where I live. This has prompted us to change service providers but since 2 of the phones in the line were recently bought, those phone numbers cannot be unlocked to change service provide until 6 months have passed. I have talked with customer support but it is completely unfair to have to wait until January to be able to change all 5 lines to another service provider. Also, these phones were bought unlocked so it is also unfair that our phones are locked and that we have to pay every month until January for a nonexistent signal and service. I am very disappointed with Cricket, in the past we have had no problem and since this change of antennas without our consent, this has changed our outlook on the company. Is there any possible way for Cricket to unlock our phones to change service provider without having to wait until January?

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Best answer by James_Cricket 17 October 2022, 00:12

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Hi @edelvalle👋 Thanks for reaching out to us via our Cricket Community Forum. We’re happy to review your device tenure and your account to see your device unlock eligibility. For further assistance, be sure to reach out to us @CricketSupport 😀

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