So I had temporarily lost my phone and at the time thought it was stolen since it seemed to have disappeared into thin air. I end up calling cricket to let them know the phone is lost and possibly stolen they shut off the line for me and the customer service rep then suggested blacklisting my device. You would think that he would of mentioned that if I chose to blacklist my lost device that it would be impossible to remove and restore my service! You think they would warn you of the negative repercussions of blacklisting a device through cricket but the rep made it sound all peachy and even told me that there would be no freaking problem restoring service if my device was found. Fast forward to the next day and I get a call from my friend saying I forgot the phone at their house. I go and grab my phone call cricket pay remaining bill and the rep pretty much blew smoke up my ass telling me that my service was restored and my phone was taken off the blacklist. If I would of known that the entire month would of consisted of calling customer service over 30 times with no solution other than my phone's service being turned on for 10-30mins just to be reflagged over and over. You would think they would offer a credit for their screw up and incompetency to actually remove a device from the blacklist that they suggested & blacklisted themselves!!! So basically I was screwed into paying $90:for one line instead of the two lines. Let me tell you that all of October not one customer service rep could solve or had the decency to credit me for their fuck up. I guess this common practice with cricket! So thanks for charging me for one line at the price of two lines instead of having good customer service. What I am mean by good customer service is fixing this situation or at very least crediting me for the time lost & inconvenience of your employees screw up aka your companies responsibility. If this isn't solved I will be contacting the bbb and fcc. At the very least for the pure inconvenience I should be credited for this month as an act of good faith for cricket's screw up. Also now my other working device won't even call customer service it just doesn't ring and hangs up after 20 seconds of silence. So thanks for your turd of a carrier and horrible. This is my last attempt before switching and doing everything in my power to hold your company accountable for your shady business practices with not just me but countless unhappy customer's being essentially ripped off. So is one month of service for your mistake worth millions of dollars lost from a class action lawsuit? You tell me I hope your not as stupid as your customer service.
Best answer by Marlena_CricketView original