Login access denied

  • 7 March 2023
  • 5 replies

Badge +1

I’ve been trying to log into my account and get the following error messages:

Access Denied

You don't have permission to access "" on this server.

Reference #18.54dddd58.1678201743.2ca30300


I tried the following:

  • Clearing cache and browser history
  • Different devices
  • VPN on and off

Best answer by Marlena_Cricket 16 March 2023, 17:14

View original

5 replies


I’ve been getting the same error for a few weeks now when trying to sign in to update my credit card information! Also tried with/without VPN clearing cache/private browser session. Nothing seems to work.

Eventually my account was suspended, so now I’m on the phone trying to update that information. Sadly Cricket has horrendous customer support, and it’s almost impossible to get on the line with anybody. Will definitely be moving to a different service provider.

Userlevel 3
Badge +4

@egroenert  Are you by any chance outside of the U.S? I have had issues before when in Europe, and was advised that access to myCricket account is disabled outside of the U.S.

Userlevel 3
Badge +5

Hey guys @egroenert @zeande I would just create a new account if you’re still having issues. Remember, you can’t use your phone number or an email addy for your username anymore.

Userlevel 3
Badge +5

Hi @egroenert & @zeande and welcome to the Community Forum. If you’re still experiencing this issue, please send us a PM to @CricketSupport and include the name on your account, your wireless number, and a brief description of what’s going on. We’re here to help! 🤗

Badge +1

@cdexter Initially I tried to access it from Germany but it’s also not working in the US

@Marlena_Cricket message is sent!