Question

lost phone lost account unknown phone number can't replace phone

  • 23 February 2021
  • 3 replies
  • 40 views

I bought a phone line using my existing phone but to get a new number I did all of this with a bring your own phone SIM card activated the account with my debit card then literally lost my phone now I'm struggling to get a phone on my service that I don't have any information for except the credit card they bill every month for $50 and have no way to recover suspend or anything for this account so $50 two months in a row now I have not been able to use any phone on this account because I don't know the account number or the phone number


3 replies

Userlevel 3

Hi @Merlin 

We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

  1. Try logging in on a Trusted Device. 
  2. Try logging in on a Familiar Wi-Fi network. 
  3. Get Help from Google.
  4. If you're away from home and can't connect to the home or work wifi then you can use ask Google to recover your account.
  1. Try logging in on a Trusted Device. 
  2. Try logging in on a Familiar Wi-Fi network. 
  3. Get Help from Google.
  4. If you're away from home and can't connect to the home or work wifi then you can use ask Google to recover your account.

krogereschedule

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