Mailing address change

  • 26 November 2018
  • 9 replies

  • New Participant
  • 3 replies

This is the company in the world where I have an account and cannot change my mailing address online.  Am I missing something here?  If I am, please tell me how to do it.  


Best answer by Marlena_Cricket 29 April 2020, 18:09

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@genswirl @Fantasx @FunkyTrump @JD @loisygrant19 

We apologize, but there is no self-service option to update your address via My Account or on the myCricket app. Please contact Cricket Customer Support by dialing 611 from your Cricket device for assistance, or you can reach out to our Support Team on Twitter @cricketsupport or on Facebook at, and we'd be happy to assist you! Thank you for being a part of the #CricketNation! Stay safe & #SmileOn.❤

Nowhere on the page you provided a link to can I change my address.   I have called customer service twice and twice I had them update my address.  I tried to order a phone online and it still keeps coming up that there is a problem with my address.  So either provide me a step by step procedure for updating my account, including address, or I am going to contact Consumer Reports and tell them how lousy Cricket customer service and their web page is. This should not be difficult.  I am also told, well go to the Cricket store.  I am online, I don't want to go to the store.  Is that not the idea of having a web page?

What a load of Crap by Cricket on changing your address. I do not use social media. So solution, they can contact me by text or email. Better activity awaits me rather than this merry-go-roundzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

You are soo right and I too dont use social media I have been trying to edit my address for the longest and yes I dont know were he's getting his info but no were on website or app does it have anywhere to edit address. If there is a real way to make this change I'd like to know too please

There is no place to change address.  I can change passwords, e-mails, security code, just about anything else, but not my address.  

Where are you reading this information?  There is no where to "Select Edit to change your account info".

Hi I tried ordering me and iPhone and couldn't because my mailing address have to matching my credit card mailing address so now I can not order online from cricket hope this help.

And here asked that thinking I was an idiot because I can't figure out how to change my address so that I too can order a new phone.

Don’t use cricket this company fuccckin sucks. I’ve never in my whole life found a company the Repeatedly makes it a nightmare to give them money. Avoid at all costs