Messages not coming to hotspot

  • 10 August 2021
  • 3 replies


I was trying to set up my Cricket online account but the temporary password isn’t coming to my hotspot.   I tried support and after the 6th time I had to tell the agent it was a hotspot, not a phone so no I wasn’t receiving texts from my friends on it...I gave up.    I tried going into and I could see messages there but they were all old (had to get a new SIM card).   When I tried to to back into I now get a message the site can’t be reached (tried several browsers on both a desktop and a separate phone).

3 replies

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Hey there @rodeoqueen We would like to look into this for you. Please reach out to our support team on Facebook ( or twitter (@cricketsupport) with the details of your issue.


Good question!


This is weird, but true, I'm not receiving Text messages when I'm on Wi-Fi. I realized this two days back when I was expecting a message from my online banking account and haven't received it until I turned off my Wi-Fi. Are you guys seeing this issue? Any suggestions on how to fix this?




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