Moto One 5G ACE Xt-2113 lost 5g access after last week update

  • 21 December 2022
  • 4 replies

Badge +2

If anyone here can let the network team they mess up the network settings version when they sent out the security update for the moto one 5g ace XT-2113.  This update push the phone back to the original network settings version,   

An update came out in Aug of 2022 that updated the phone to have 5g access on cricket network.   


Best answer by ds329a 23 December 2022, 03:17

View original

4 replies


Same issue here. I only get 4g following the update. 

Userlevel 2
Badge +4

Hi @surfing191! We would be glad to take a closer look into this for you. May you contact us at @CricketSupport via Private Message with the name and wireless number associated with your account along with the device IMEI number. 


Having the same problem as the others.  Only 4g on the More plan.

Badge +2

Issue still not fix!!!