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Moto One 5G ACE Xt-2113 lost 5g access after last week update

11 months ago
21 December 2022
4 replies
303 views

surfing191
Stuntman
6 replies

If anyone here can let the network team they mess up the network settings version when they sent out the security update for the moto one 5g ace XT-2113. This update push the phone back to the original network settings version,

An update came out in Aug of 2022 that updated the phone to have 5g access on cricket network.

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Best answer by ds329a 23 December 2022, 03:17

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4 replies

Same issue here. I only get 4g following the update.

Userlevel 2

ds329a
Community Manager
217 replies
11 months ago
23 December 2022
Answer

Hi @surfing191! We would be glad to take a closer look into this for you. May you contact us at @CricketSupport via Private Message with the name and wireless number associated with your account along with the device IMEI number.