On today May 18th I received a text from Cricket saying my account had been changed. I am the only one on this account I have 4 lines but I am the primary account holder no one is suppose to be able to access this account but me. I tried to check my account on line only to find out the password had been changed. I quickly get on the line and call customer service the first lady name Katie said no could have access my account unless they had my pass code but a cricket store had called and since they did not know the code permission was giving only once to access my account. I asked to speak with her superviser who hang up the phone when I asked her name. I call around to several Cricket stores and asked about policy all of them stated no one can access your account without your 4 dight code. I called Corp again I spoke to a lady by the name of Olga who basicly said that Cricket accounts can be access by anyone but she would not give me the store.
I called the Cricket store that access my account the gentle that aswer the phone in Senatobia Ms was very rude. I told him that someone had access my account from his store he said they do not do that unless they have pin so if my account was access I had to give out the pin. he hung up the phone an block me a customer. I call the manager of the store. I found out what happen. My brother got a new phone he d.id not have access to the account. Instead of her calling me she overrided the account which alerted me. She broke into my account and changed information to add a new phone on the line. Please be aware of Criket I know cannot get into my account but I beT, that when the mOney is due the will draft my account. PLEASE BEWARE OF CRCIKET I WILL BE DROPPING THEM AS SOON AS TOMORROW BECAUSE IF THEY CAN GO INTO ACCOUNTS WITHOUT PERMISSION THINK ABOUT WHAT THEY ARE DOING WITH YOUR INFORMATION. I CANNOT ACCESS MY ACCOUNT IF KEEP TELLING ME I HAVE TO CONTACT CUSTOMER SERVICE, WE AS COUNTRY IS GOING THUR TO MUCH TO HAVE TO DEAL WITH THIS.