my wifes phone is reported lost or stolen and want work

  • 24 February 2022
  • 4 replies
  • 335 views
J
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I’ve been a cricket customer for over 10 years.I have 5 lines on my plan. Just recently I had lost my iPhone went to the cricket store went through the insurance process got me a new phone. Some how cricket instead of marking my phone as lost or stolen they marked my wife’s phone as lost or stolen. They turned my wifes phone off I’ve called cricket numerous times they will turn it back on then about 30 minutes later right back off . They have told me asurion is the one that marked it lost or stolen and asurion tells me cricket does. I don’t care who does I want it fixed I shouldn’t have to keep calling both companies they should work it out between them. This has been going on for almost a dang month now. My wife needs her phone hell the school tried to call her to tell her our kids was getting out early do to ice and couldn’t reach her on top of that she slid off the road on the way home and couldn’t call me for help luckily I’ve got a suspicion about things like that and went to look for her. I’m beyond pissed at this. I want it fixed and I’m not buying a new iPhone because they messed hers up if anyone is cricket is. Or I will take my business somewhere else

James_Cricket 1 year ago

Hello @joshbrown1985! We are sorry to hear about the misunderstanding with the devices. We can imagine how frustrating this can be. Our Support team is happy to research this for you. We will be sure to PM you directly for further assistance :slight_smile:

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J
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Hello @joshbrown1985! We are sorry to hear about the misunderstanding with the devices. We can imagine how frustrating this can be. Our Support team is happy to research this for you. We will be sure to PM you directly for further assistance :slight_smile:

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.
F
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It was because of such cases that I abandoned the iPhone. I also had problems, I could not contact the children at school due to the fact that the phone was switched off while their lesson schedule changed. The teacher had to sit with them for an extra hour and wait until I arrived to pick them up.

C
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According to my observations, on the university campus, many people had problems with iPhones, and a modern phone today can be very helpful in their studies, and its stable work is important for schoolchildren and students, so on our campus, most students have Android phones, sometimes with Apple technology similar problems that are difficult to solve.

F
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It was because of such cases that I abandoned the iPhone. I also had problems, I could not contact the children at school due to the fact that the phone was switched off while their lesson schedule changed. The teacher had to sit with them for an extra hour and wait until I arrived to pick them up.

I completely agree with you, I have now returned to my studies at the university and the smartphone is a good helper, I can take notes after working in the library, upload the necessary information from the cloud during exams or half the essay, but when the phone's operating system is not stable it can interfere with passing exam and I don't have time to take it again. I study modern electronics and my case gave me the idea that I can write a student essay at its events, while I don’t have much experience and little free time, so I use various resources to review them, I can always look here visit this link Comparison topic reliability of smartphones of different brands that use different operating systems seemed to me suitable for describing my student essay. Moreover, most of my fellow students refuse iPhones, although they previously considered these phones the most reliable, it seems to me that the collection and analysis of this topic will be interesting for many to read and my professor will appreciate my work well.

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