I just recently purchased the Moto G 7 Supra from Cricket and the phone came preloaded with the mycricket app but it just won't work.
I updated it to the 2.7.2 latest version but it never opens or even lets me get to the log in screen.
If I down grade to the previous version, I can get to the login screen but after inputting my name/phone number and password, it goes to another screen where it looks as though it shows a activity/progress bar, but then nothing happens and I can't log in.
What's weird is that I can download the mycricket app to another one of my unlocked phones not using Cricket's service, and I can log in just fine, but a phone bought from Cricket and preloaded from Cricket doesn't work.
I would uninstall it and reinstall it but there doesn't seem to be any way to do that.
Anyone have any ideas as to what I could try?