never recieved phone

I ordered a phone on Cricket Wireless on September 4th I paid through affirm. I waited for weeks never got the phone finally called canceled the order on like September 17th. Had to repeatedly call because in October they still haven't processed a refund so I'm paying for a phone I never received. Customer service is seriously lacking at one point I was on the phone on hold for  hours. Here we are in November still no refund processed never got the phone and I am still paying on a phone I never received! seriously never use Cricket Wireless! #cricketWirelessrippedmeoff