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never recieved phone

  • 7 November 2022
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I ordered a phone on Cricket Wireless on September 4th I paid through affirm. I waited for weeks never got the phone finally called canceled the order on like September 17th. Had to repeatedly call because in October they still haven't processed a refund so I'm paying for a phone I never received. Customer service is seriously lacking at one point I was on the phone on hold for  hours. Here we are in November still no refund processed never got the phone and I am still paying on a phone I never received! seriously never use Cricket Wireless! #cricketWirelessrippedmeoff

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Best answer by Marlena_Cricket 7 November 2022, 19:26

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Hi @Jwlow and welcome to the Community Forum. We’re very sorry to hear this happened, and we want to assure you that we’re here to help. Please send us a private message to @CricketSupport and include the name on your account, your wireless number, and your online order number. We’d be happy to review your return and expedite your refund request. 

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