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New phone same account but no voicemails

  • 29 April 2022
  • 2 replies
  • 132 views
Z
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I had to switch phones because mine was broken. I just clicked on the upgrade my phone and got the same phone I had and I have the same number and same account but all my voicemails didn't transfer over. Is there a way to get them back?

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Best answer by Marlena_Cricket 1 May 2022, 00:31

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Marlena_Cricket
Userlevel 3
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Hi @ZsaZsa14 and welcome to the Community Forum. We’re sorry to hear this happened. 😕 If you’re using an Android device, you may be able to recover your voicemails in our Visual Voicemail app. https://www.cricketwireless.com/support/apps-and-services/set-up-my-voicemail.html

Z
Badge +1

Hi @ZsaZsa14 and welcome to the Community Forum. We’re sorry to hear this happened. 😕 If you’re using an Android device, you may be able to recover your voicemails in our Visual Voicemail app. https://www.cricketwireless.com/support/apps-and-services/set-up-my-voicemail.html

 

I don't think any of my voicemails were saved on my old phone, I just know they never got deleted but I still can't find them on my visual voicemail.

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