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No phone, no pin and wrong security question answer

  • 27 August 2022
  • 1 reply
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Hi,

I recently lost my phone (I put it on top of my car, forgot it was there and drove off; it’s currently on the freeway, probably in pieces), I went to the Cricket store but can’t remember my pin number, which I set up few years ago and they’re saying the security question answer is invalid. Since I’m not actually typing in the answer  and it’s easy to be spelled incorrectly, I’m wondering if it’s actually wrong or it’s being entered incorrectly, which is still wrong, according to them. At any rate, is there any recourse to getting this resolved? All correspondence is done through the phone which I don’t have access to and don’t remember my pin from however long ago. 

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Best answer by James_Cricket 28 August 2022, 20:30

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Hello @robinsona79! Welcome to our Cricket Community Forum and thank you for your post. We’re sorry to hear about the recent troubles with accessing your account. We are happy to try some other options to get your account accessed and assist you with your lost device. To get started, please DM us at @CricketSupport. Our Support team is happy to assist you 💚

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