no phone wrong pin

  • 29 January 2023
  • 1 reply


Phone has been lost We have been locked out of the account from activating a new SIMs card due to exceeding the wrong pin too many times also the security question they're saying is wrong when I took a screenshot of it I know what it is I know what the pin was please help [Personal information removed by Moderator]

Husband account under [Personal information removed by Moderator] please contact me hear thank you for anything your able to do had the number for 5 or 6 years now don't want to lose it 


Best answer by jdor_Cricket 30 January 2023, 02:58

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Userlevel 4
Badge +4

Hey @CLTuller82 

We’re sorry to hear about that experience. Our support team would be happy to look into this for you so that they can better assist you. Please send a private message to our @CricketSupport with your wireless number and full name on the account for further assistance. You can also reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue.