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Not getting calls and texts


I can make calls and send texts but I am not receiving calls or texts on 2 different phones /lines on my account and I have 16 days left before my next bill. It seems to happen mostly when my husband and I are in our house. Every once and again We will get a few texts in a row or a call but then it stops for about 23 hours for around 4 days now. I called cricket and they have no idea. I was on the phone with them for 2 hours. They had me check my volume. Really I am not showing a call coming in at all nor do I get missed calls and texts. They checked the tower nearest me and said it's fine, had us switch or SIM cards then switch them back, went through a few setting things, and it's the next day both phones/lines are still doing it. I have an LG phone and my husband's is a ZTE.Sometimes I'll get like 3 texts from 8 or more hours ago. Please help!! Any ideas????
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Best answer by Marlena_Cricket 27 September 2019, 00:57

@raelalt  Hello, and thank you for posting on the Community Forum! This issue can be caused by various reasons, which is why we ask for customers to reach out to us via Social Media so that we can access your account, and trouble-shoot accordingly. 

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Userlevel 4

We would be happy to troubleshoot your issue. Please send us a private message on Facebook (m.me/facebook) or dm us on twitter (@cricketnation)

Userlevel 2
Cricket is the most awe full service. Do yourself & your husband a favor & switch providers. In the end you will have less stress, more phone/texts & you will not spend anymore of your life on Cricket.

"Please send us a private message on Facebook (m.me/facebook) or dm us on twitter (@cricketnation)"

So the rest of us who have the same issue have to go through the same process?  Why not post it here in the forum so the rest of us can benefit?

"Please send us a private message on Facebook (m.me/facebook) or dm us on twitter (@cricketnation)"

So the rest of us who have the same issue have to go through the same process?  Why not post it here in the forum so the rest of us can benefit?

Userlevel 2

@raelalt  Hello, and thank you for posting on the Community Forum! This issue can be caused by various reasons, which is why we ask for customers to reach out to us via Social Media so that we can access your account, and trouble-shoot accordingly. 

I am not receiving any calls on my Cricket ZTE Sonata 4G. Please help.

I am not receiving calls on my Cricket ZTE Sonata4G phone.  Please help.

I'm getting text messages but from my wife's phone some account different numbers and phone.

Agree wholeheartedly! Isn't the entire purpose of a forum to share ideas and solutions to problems that people have encountered?? How can you find the answers to questions or solutions to problems if the rote answer is to "dm me" and then allegedly "the solution is in the original post". Where pray tell?? As much as I have liked Cricket over the years, the failures in service recently lead me to believe that perhaps I need to seek a different service provider.

 

Check apn settings.

 

Ok so when I call my husband # he said it showed up as voicemail when i.call him it doesn't ring to his phone and ask for my password for vmail. Can you help me

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