Not Really 7 Day Return Policy

  • 4 October 2018
  • 7 replies

My daughter bought a phone based on a recommendation from the store. It doesn’t do what she expected. No problem 7 day return. Not really. She bought the phone at 1:53 on a Sunday and her grandfather passed away that day. She is a nurse and works 11 hours shifts and could get back to Cricket before she had to fly from FL to NH for the funeral. She flys back Saturday. Told her bring it with you we will return it in NH. Found out it has to be returned to the store you purchase it at. She gets home Saturday at 10pm. Called customer service and they said no exceptions if she can’t get there by close of business on Saturday they won’t accept it. Called the store they said they would but Cricket system won’t allow it. I should have until 1:53 on Sunday that would be 7 days. So is this false advertising especially considering the circumstances. I plan on filing a dispute and going to arbitration. Wondering if anybody has advise on doing this?

7 replies

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Hey there! Welcome to the Cricket community forum and thank you for your post. Please know that our 7-day return/exchange policy starts on the date of purchase. We are more than happy to assist in this case. Please reach out to us via DM on our National Twitter page (@CricketSupport) or via PM on our National Facebook page ( We look forward to assisting you on this matter!

Exact same thing just happened to my mom, I'm in retail biz and this is FALSE advertisment, I can't believe they get away with it! You can't call a 6 day 7!!  7 days is 7 days. When a company says 7 day return policy,  it means that you can return a product before the end of 7 full 24 hour periods have passed. The first 24 hour period of time hasn't occured until the next day. Filing despute via credit company. She also had  a funeral, the cheap scumbags at Hannaford plaza in Utica won't hear it. My 12 year old son who was there told me how they lied to mom bc she was within the 7 days, but I guess they just falsely advertise! Everyone should stay away from their stores!! 

My advice is to take the claim to Small Claims Court.  I think that they will side with you.

Not sure where you are, but I doubt that the statute of limitations has run out.

More than likely, Cricket will settle with you before they will go to court.  It's just cheaper for them to settle.

If people like you take legal action, Cricket will eventually change their policy.  Until then, it's simply more profitable for them to keep interpreting their "7 days" the way that they do.

I bought an iPhone XR from Cricket 8 days ago for $599.  Now, its on sale for $399.  What do you think my chances are of getting a partial refund from them?  :O




My advice is to take them to Small Claims Court.

I don't know where you are, but I doubt that the statute of limitations has expired.

More than likely, Cricket will settle rather than go to court.  It's simply cheaper for them to settle with you.

Good luck!

Sorry for the duplicate post.  The first one didn't appear, so I wrote the second (abbreviated) response.

I'm sorry that happened to her but I feel you I'm going through a simular situation with them everything they tell you is a lie!!!!

I completely understand!  I'm still working my 7 days however they still will not allow me to exchange my phone for some better (and costs more money!).  I've contacted online support and "cooperate customer service" and they were all completely nasty and told me I could just buy a new phone at retail price! (Oh did I mention I'm a brand new customer!)