not receiving sms texts when sender uses a distribution group in active directory

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We have SMS messaging setup in Active directory and it works fine when sending to one individual. When we use a distibution group it does not go through to anyone with cricket. we get an auto reply from cricket saying “email failed to send”  is there somethign on crickets side that is blocking distribution groups?


Best answer by ds329a 6 May 2022, 02:17

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Hi @1211IT we welcome you to the Cricket Community Forum. Please ensure you are sending the messages to 9 or less recipients as group sms messages are limited to 10 total numbers (9 recipients plus sender). If you need further assistance please send us a private message.

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HI @ds329a do you have an explanation of what could be causing this?