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number ported without consent


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I woke up last week somebody had ported out both my number and my daughter's. I had 5 lines with Cricket and I can them right away and open a case with their team after being on the phone for over an hour and a half. Now all week I have got nothing but the run around that it will be solved in 24 hours. I am extremely frustrated considering I have been a Cricket customer for over 3 years just wake up my number is stolen and basically I get little to no help if getting it back.

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Best answer by Marlena_Cricket 7 May 2022, 18:30

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@Mfelan This happened to a friend of mine and they got their number back. They had to get help from Support on Facebook, but they got him a new account and pin so his info was safe. 

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Hello @Mfelan and welcome to the Community Forum. We’re very sorry to hear this happened. Please reach out to our Digital Care Team for immediate assistance. You can contact us on Twitter @cricketsupport or on Facebook at m.me/cricketwireless. We’re here to help. In the meantime, we recommend changing the passwords of all your accounts that you use your wireless number to authenticate. For example - email accounts, rideshare apps, and banking and credit card accounts.

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