Best answer by James_CricketView original
On autopay, yet service suspended
This is never ending. I am on autopay yet I woke to no service because I am told I have a balance of 15.00. No explanation and since I am on autopay it makes no sense. I did upgrade to a plan with more data but was never asked to make a payment. Then to top it off, I was charged 4.00 fee to apply a payment. Why would this happen?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
@Organic! Welcome to our Cricket Community Forum and thank you for your post. AutoPay is charged two days before your bill is due to ensure payment is made on time. However, when customers make changes to their account within these two days, it will affect the amount due. The amount paid with AutoPay and the amount due will no longer be the same amount causing the account to suspend. Anytime changes are made to your account, we recommend ensuring that payment is made for these changes or making the changes after the new billing period has started.