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package lost over a month ago

  • 22 March 2022
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I odered an upgrade online on Feb 6th, got confirmation the next day it was being shipped. After waiting for UPS for over a week they lost the phone so I did a claim with them and Cricket on Feb 18th. I have called customer service 7 times and keep getting the same bs that " the backroom will get this handled soon you will hear from them soon" nope not a dam thing... Havent heard back from them. Tried to call yesterday and they sent me to warranty I set a call back and they never called me back. After 4 years of no problems then this happens wtf... Who knows what is happening at cricket??? Where are the bosses? Ive asked to speak to a supervisor, ive been patient and kind to all of the customer service Representatives I have spoke with. I dont know what to do.

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Best answer by jdor_Cricket 22 March 2022, 17:30

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Hi @Adouglass !

 

Thanks for reaching out to us on the Cricket (Community) Forum! We’re sorry to hear about your experience. In order to assist you further, we'll need to continue this chat via private message. I will send you a private message to start the conversation.

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