Question

Phone cut off, was still on autopayment

  • 12 April 2021
  • 2 replies
  • 45 views

I have not changed my credit card, and was on Autopayment, but phone got shut off.  WTF?


2 replies

You're gonna love this, I just found out that if you don't have a"4g, HD" compatible phone, Cricket will cut you off without notice. I just upgraded to a samsung A80pro. 

Userlevel 3

Hi @pabobfin 

We’re sorry to hear about your experience. There may have been an issue with outdated information for the card used in AutoPay. We would like to look into this further for you, please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue and wireless number.

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