Phone Logs

  • 4 August 2021
  • 3 replies
  • 84 views

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I was told by a chat associate that I could file an official complaint here. Customers should be able to see their own call logs from their account. I need them to prove something to the state and was told I need to hire a lawyer, who will need to get a court subpoena for me to get the records.  This is absolutely ridiculous. It is a very minor issue that does not require judges or lawyers.


3 replies

Userlevel 3
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Hi @Earthpanther 

Thank you for your feedback. At this moment, we do not have call logs available from your account. In order to get the phone records for your service you will need to send us a subpoena asking for the call records. You can fax it over to (888) 938-4715 or call our center for records at 1-800-635-6840. 

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In order to get a subpoena there needs to be a lawsuit. There is no lawsuit, nor will there be in regards to the matter for which I need the records. 

Your response is incredibly unhelpful. It is the same one the chat bot and chat associate gave me. The chat assistant said I could come a formal complaint here which seemed unlikely, but I posted anyway.

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@Earthpanther 

Hi there! We are here to help! If you’d like to formally submit your complaint we recommend reaching out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

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