Phone mistakenly reported stolen. How to remove?

  • 12 October 2018
  • 3 replies
  • 912 views
T

I have 2 lines on my account. I had 1 phone stolen. I reported it. They screwed it up so many times I kept having to call. In the end they reported my not stolen phone stolen. They actually never reported the stolen phone stolen until I called again and then they put both on stolen. I tried telling them that this one wasn't stolen, they told me to wait 2 weeks while they tried to get it off the stolen list. I did, and when I contacted them again they said it couldn't be removed, my phone is now junk and cannot be used on any carrier. I was told there was nothing they can do but I can upgrade and get a new device. Yeah, thanks.

So cricket pretty much stole my phone.

I got to say, I like Cricket a lot. I recommended them to a few people who  now feel the same. But man, when you need customer service you're screwed. I haven't tried in person at a store though.

So yeah, any ideas how to get my phone back? I have pictures on there of me from years ago before Cricket stole my phone. I can show somebody that this had been my phone for 2 years, 1.8 years before my phone was mistakenly reported stolen by Cricket.

3 replies

Grod_Cricket
Userlevel 4

@terryboerum  Thank you for visiting and posting on the Cricket Community Forum! We'd be happy to assist you. Please PM/DM us on our National Facebook (m.me/cricketnation) or Twitter page (@cricketsupport) and include your previous wireless numbers, phones IMEI & 4-digit account pin.


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S

My boyfriend has this problem now.  His phone was lost/stolen so  Cricket put it on blacklist.   We got phone back and Customer service said it would be working g again in a few minutes. He was able to make one call, then no service again.  2nd time we called customer service we were told he had to call every hour or 2 to have service turned on but that the problem would be resolved in 2-3 days.  After 4 days we called again and phone was activated for about 10 minutes.  So the 4th time we called we were told 5-7 business days.  Its now been almost 2 weeks and still no service.  Cricket really needs to fix this AND give 2 weeks free. 

S

My boyfriend has this problem now.  His phone was lost/stolen so  Cricket put it on blacklist.   We got phone back and Customer service said it would be working g again in a few minutes. He was able to make one call, then no service again.  2nd time we called customer service we were told he had to call every hour or 2 to have service turned on but that the problem would be resolved in 2-3 days.  After 4 days we called again and phone was activated for about 10 minutes.  So the 4th time we called we were told 5-7 business days.  Its now been almost 2 weeks and still no service.  Cricket really needs to fix this AND give 2 weeks free. 

 

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