I think I may have found a bug on your website for the Phone Number Transfer section.
I've tried three times to place orders with Cricket and transfer my number from Verizon. Your website keeps asking me for the Verizon Account Number, Pin and last 4 digits of the SSN. Each time I placed the order, then order got cancelled with zero explanation.
Today I got so fed up that I went into the Cricket Store, told the manager what's going on and he was able to get my phones and my numbers transferred with no problems. The difference is that they only needed my Verizon Account Number, Pin and ZIP CODE, not the last 4 digits of the SSN.
Therefore you guys need to change your website so instead of asking for the last 4 digits of the SSN, it asks for EITHER the last 4 digits of the SSN or the Zip Code.
Hope that helps.