Phone Number Port Bug

  • 13 June 2018
  • 1 reply
  • 310 views
C
Userlevel 2

I think I may have found a bug on your website for the Phone Number Transfer section.

I've tried three times to place orders with Cricket and transfer my number from Verizon.  Your website keeps asking me for the Verizon Account Number, Pin and last 4 digits of the SSN.  Each time I placed the order, then order got cancelled with zero explanation.

Today I got so fed up that I went into the Cricket Store, told the manager what's going on and he was able to get my phones and my numbers transferred with no problems.  The difference is that they only needed my Verizon Account Number, Pin and ZIP CODE, not the last 4 digits of the SSN.

Therefore you guys need to change your website so instead of asking for the last 4 digits of the SSN, it asks for EITHER the last 4 digits of the SSN or the Zip Code.

Hope that helps.

1 reply

C
Userlevel 2

UPDATE:  We just came back from vacation so I tried moving the last three phone numbers from Verizon to Cricket last night via the web portal.  I entered in the EXACT SAME DATA that the Cricket Store entered in when they did the transfer before we left for vacation and yet again the order got cancelled the following day.  The only difference is that the website asks for the last four digits of my SSN while the store does not.

Therefore it's pretty clear that there is a bug in the Phone Number Portal routine between Cricket Wireless and Verizon that's preventing lines to get transferred over to Cricket.

Who can I contact at the Corporate Office to help debug this and get this resolved so I can order the three S9 phones from the website and finally get rid of Verizon Wireless?

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