My phone was abruptly turned off "no service" 10/28/19 around noon. On 10/26 Cricket auto took my payment thru my credit card. When I went to Cricket Office, they said my phone was canceled and transferred to T-Mobile. At the T-Mobile Office, they had no record. I went on line with Customer Service and I had my account number, PW, and security answer, but can't recall my PIN. I am a 76 yo senior and not especially tech savvy. Why can't they reset my pin and help me out?? My cell is my only phone. Pattycakes25
Userlevel 4
Received a note via Messenger from Cricket FB page. Said it would take some time before straightened out, but someone is working on it. Will keep community posted. Pattycakes25
Cricket contacted me by email to say that it straightened out my account. I asked to go to the local office for a new SIM card and that was OK'd. I stopped for gas on my way to Cricket and that was when I found out that my phone was hijacked intentionally -- apparently to obtain my credit card number (which was the payment method on my Cricket account). Someone posing as me, called my credit card company and said I was on vacation in Virginia (not so) where I lost my card! Using only my phone number and credit card number, they had a replacement card sent out and charged over $1,000 to my account. Still waiting for my new credit card. I don't think it is safe to link your phone to your credit card. While I am sure Cricket securely vets their employees, these two numbers are so closely linked it seems too easy a barrier to break. In future, I will auto-pay through Paypal or my Bank and forego the mileage bonus; it's just not worth it. Also, I had already auto-paid for my monthly service through my credit card, and had to pay again when I got the SIM card. Hope I can get that month refunded!
Pattycakes25
i had the the same experience i payed my phone bill to cricket September 29, 20 20 cricket charged me for 2 payments when i call my bank they said yes you did pay them on the 29 of September and that payment went through and cricket over charged you I call cricket they claim that t hey had no payment on September 29 but my statement showed they over charged me October 1, 2020 my bank disputed them for the charges and took my money back on one of the charges but on October 10, 20 20 awaken Cricket had cut off my phone i call Cricket they told me your bank took that money back i had all my statements where i payed cricket on the 29 of September 2020 and a Authorization number where where it went through for 1 payment September 29 also conformation text where it had been payed i call the cricket hotline guess what it said your phone has been suspended you now owe 76 dollars to have your line restored so i go to a cricket store this lady looks on line and said they have you in the system with 2 lines then try and get to a main store guess what the main store has close down or moved Cricket are crooks they would not restore my line that i had payed for at all and all i can say is what was taking from me God will deal with every thief that money they took my bank told me that i would not get it back back until October 19 i was without a phone and cricket never did cut my phone back on with the money i had payed the with on September 29 everyone beware cricket are a thieves
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